Join ICE – Driving Innovation in Cleaning Technology
About Us
With over 50 years of industry expertise, ICE is proud to be the UK’s largest independent provider of cleaning equipment. We support thousands of customer sites nationwide across sectors including retail, healthcare, manufacturing, logistics, and education.
We don’t just supply equipment, we lead the way in innovation. With over a decade of experience in robotic cleaning technology and a strong commitment to sustainability, we help our customers achieve their environmental goals while delivering cutting-edge solutions.
At ICE, people matter. We invest in your growth through hands-on training, career progression opportunities, and support for professional qualifications. As a fast-growing business, we’re looking for driven individuals who are ready to make an impact from day one.
Role Overview
As Robotic Data Analyst at ICE, you will optimise the performance, efficiency and operational intelligence of our autonomous cleaning machines. You will be the technical expert responsible for analysing both historical and real-time telemetry to uncover hidden operational patterns and support in eliminating any inefficiencies.
By translating complex data into actionable operational improvements, you will ensure our autonomous fleet operates at peak productivity across high-traffic environments such as airports, retail, warehouses, distribution centres and healthcare facilities.
Key Responsibilities and Accountabilities:
- Monitor daily and historical robot performance metrics to identify anomalies, inefficiencies and emerging trends.
- Analyse operational maps, navigation routes and workflow layouts to identify optimisation opportunities and improve robotic efficiency.
- Evaluate utilisation, task completion rates, downtime and navigation behaviour to recommend data-driven performance improvements.
- Implement configuration updates, route modifications and system adjustments to optimise robot performance and maximise uptime.
- Investigate root causes of performance decrease and collaborate with engineering teams when mechanical intervention is required.
- Perform remote troubleshooting by interpreting system alerts, software notifications, telemetry data and machine error codes to retore optimal robotic performance.
- Identify sudden drops in performance, unusual machine behaviour or repetitive errors across the fleet
- Create clear dashboards and reports to show performance trends, operational risks and overall cleaning progress to stakeholders.
- Proactively identify new opportunities to enhance robotic workflows, mapping accuracy, system reliability and operational efficiency.
- Support continuous improvement initiatives by analysing robotic system performance and recommending scalable optimisation strategies.
- Assist with testing, validation and monitoring of software updates, mapping changes and system enhancements.
- Maintain accurate documentation of performance issues, corrective actions, configuration changes and optimisation activities.
- Collaborate cross-functionally with operations, engineering and support teams to improve robotic system performance and operational outcomes.
Qualifications, Skills and Experience:
- Data analytics experience with the ability to interpret performance metrics, logs and operational data
- Strong problem-solving skills with a strong analytical mindset and the ability to diagnose issues quickly
- Good technical communication skills with the ability to translate complex performance insights into clear recommendations to be presented to key stakeholders.
- Proficiency in data analysis and reporting tools such as Excel, Power BI etc.
- Experience monitoring KPIs, utilisation, downtime and other performance metrics.
- Knowledge of continuous improvement and root cause analysis is desirable
- Knowledge of robotics systems is desirable, including familiarity with autonomous navigation, mapping systems and robotic workflows.
- Experience with remote operations is desirable including experience adjusting system parameters and deploying updates remotely.
- Degree of equivalent experience in Data Analytics, Engineering, Computer Science or a related field is preferred.
Benefits & Perks
We believe in rewarding our people and supporting their wellbeing, both in and out of work:
- Reward Gateway Access (exclusive discounts & perks)
- Health Shield cash plan
- Life Assurance
- Private Medical Cover
- Pension scheme
- Employee Assistance Programme
- Long Service Awards
- Holiday Buy Back Scheme
- Generous annual leave entitlement
- Your birthday off
Why Join ICE?
- Be part of a growing, forward-thinking company
- Opportunities for career development and qualifications
- Work with innovative and sustainable technologies
- Supportive, team culture
- A role where your work genuinely makes an impact
Benefits:
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- On-site parking
- Private medical insurance
Work Location: In person
