senior technical support Work, Jobs in southampton, ham (with Salaries)

Condition Based Monitoring Expert
Advanced Technology Services —Titchfield
- Remote
- Customer service
- Maintenance
- Continuous improvement
Head of Data and Data Management
Procode Technology Limited —Eastleigh
1d
Sr. Technician
Trane Technologies —Southampton
- Weekend availability
- Customer service
- Microsoft Office
- Continuous improvement
Medical Equipment Technical Lead
Hampshire Hospitals NHS Foundation Trust —Winchester
- £49,387 - £56,515 a year
- Full-time
Director of Design
Benifex —Southampton
- £100,000 - £136,000 a year
- Remote
Home Adaptations Senior Caseworker
Southampton City Council —Southampton
- £37,280 - £40,778 a year
- Full-time
- Administrative experience
- Supervising experience
- Case management
- Employee assistance programme
- Employee discount
8d
Programme Manager
Ocean Infinity —Southampton
- Full-time
- Communication skills
Business Analyst
Roke Manor Research Limited —Romsey
- Agile
Supply Chain & Planning Coordinator
Guild Bespoke Metalworks Ltd —Southampton
- Full-time
- Oracle
- ERP systems
- In-person
- Free parking
Quick apply
Senior Risk Specialist
Lloyd's Register Group —Southampton
- English
- Project management
- Travel
7d
Highways Infrastructure Manager
Southampton City Council —Southampton
- £52,413 - £58,865 a year
- Full-time
- Management
- Project management
- IT
- Employee assistance programme
- Employee discount
Senior Frontend Engineer
Benifex —Southampton
- £70,000 - £90,000 a year
- Remote
- APIs
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
Senior Tech Support Specialist
Entrust —Whiteley
- Full-time
- Hybrid work
- Computer Science
- English
- Microsoft Office
1d
Senior Infrastructure Engineer
Procode Technology Limited —Eastleigh
- £55,000 a year
- Azure
- Annual leave
- Employee assistance programme
Fire Engineering Opportunities
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Hybrid work
- Engineering
- Employee discount
Senior Administrator, ODD
Gen II Fund Services —Southampton
- Hybrid work
- Bachelor's degree
- Communication skills
Solution Consultant
Benifex —Southampton
- Remote
- Sales
- Human resources
- Communication skills
- Employee assistance programme
Senior Energy Officer (Projects)
Portsmouth City Council —Portsmouth
- £47,181 - £51,356 a year
- Master's degree
- Leadership
Home Adaptations Technical Officer
Southampton City Council —Southampton
- £32,061 - £36,362 a year
- Full-time
- Administrative experience
- Case management
- Organisational skills
- Employee assistance programme
- Employee discount
8d
Customer Engagement Lead
Maritime and Coastguard Agency —Southampton
- £44,241 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
2d

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Condition Based Monitoring Expert

Advanced Technology Services -
Titchfield

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Job details

Qualifications

Operating systems
Customer service
Maintenance
Continuous improvement
Communication skills

Full job description

Job ID 4667243006 Date posted 03/26/2026

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Principal Duties/Responsibilities:

Performs data analysis, report generation, and technical consultation using technologies such as ultrasound assessments, vibration analysis, and oil analysis, and other contextual data collected from remote sensor applications.
Uses data analysis tools to identify impactful asset risks, and influence customer maintenance teams to leverage opportunities to reduce machine downtime, reactive labor, and failures.
Evaluates machine information, technical data, and component specification to provide asset focused proactive corrective actions to customers.
Analyzes data to determine trend changes, and probable causation to provide feedback and recommended corrective actions to preempt failures and prevent downtime/reduce cost.
Utilizes remotely gathered sensor data to detect, identify, and isolate specific component degradation and its causes prior to serious damage or actual failure.
Leads ongoing cadence calls, responds to incoming and escalated technical inquiries from customers via telephone and platform communication venues, and escalates to Senior level Condition Monitoring Experts for support in higher complexity analysis and communications.
Serves as a secondary triage for incoming customer inquiries and handles or escalates appropriately.

Effectively presents information to management and customers through creation of asset health reports, critical technical findings, and root cause documentation.
Communicates summaries of actionable recommendations quickly and accurately through translation of technical, statistical, and predictive data analytics into front-line action planning.
Connects directly with customer front-line technicians to guide troubleshooting, supporting data collection, and provision of OJT support in corrective actions.
Reviews installation of devices, validation of data accuracy, and provides initial insights from newly monitored equipment in the completion of the condition monitoring program “first-pass”.
Participates in customer facing training and consultation with emphasis on technical elements of monitoring data interpretation and corrective actions.
Provides excellent customer service and follow-up through ad-hoc and regularly scheduled customer meetings.
Assists customers in calculation of cost savings and identification of continuous improvement projects.

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

Associates degree or equivalent from a two-year college or technical school and 4 years related experience and/or training or equivalent combination of education and experience.
CAT II or BINDT VA II certification
Familiarity with industrial manufacturing environment and predictive maintenance activities.
Advanced understanding of machine diagnostics and complex operating systems.
Excellent customer service and communication skills.

Desirable KSAs:

Working toward Non-Destructive Testing (NDT) Level I certification in Ultrasound, Thermo/Infrared and Vibration.
ISO CAT I certification in Lubrication/Oil Analysis.
ISO CAT II certification in Vibration.

Competencies:

Safety
Customer Focus
Communications

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office.

ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.

ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.

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Refine Your Search

senior technical support jobs in southampton, ham

Condition Based Monitoring Expert

Head of Data and Data Management

Sr. Technician

Medical Equipment Technical Lead

Director of Design

Home Adaptations Senior Caseworker

Programme Manager

Business Analyst

Supply Chain & Planning Coordinator

Senior Risk Specialist

Highways Infrastructure Manager

Senior Frontend Engineer

Senior Tech Support Specialist

Senior Infrastructure Engineer

Fire Engineering Opportunities

Senior Administrator, ODD

Solution Consultant

Senior Energy Officer (Projects)

Home Adaptations Technical Officer

Customer Engagement Lead

I want to receive the latest job alerts for senior technical support in southampton, ham

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Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

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