Aftersales manager Work, Jobs in Southampton (with Salaries)

Service Advisor- Harwoods Southampton Audi
Harwoods Group —Eastleigh
- £28,571 - £38,171 a year
- Overtime
- In-person
- Communication skills
- Mechanical knowledge
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Resolution Team Lead
B&Q —Eastleigh
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
12d
Warranty Administrator
Snows Group —Bournemouth
- £32,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Aftersales Advisor - Toyota
Snows Group —Waterlooville
- £27,000 - £36,000 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Employee assistance programme
- Referral programme
Quick apply
9d
Master Technician
Snows Group —Salisbury
- £37,000 - £52,000 a year
- Part-time
- Customer service
- Computer literacy
- English
HGV Technician
Rygor Service Solutions —Southampton
- £19.50 an hour
- Overtime
- Health & wellbeing programme
- Annual leave

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Experienced Automotive parts person
Silverlake Automotive Recycling —Southampton
As part of a team you will assist in making decisions on incoming vehicles to maximise return on each vehicle that comes in. Competent PC use and work at pace.
£32,000 - £35,000 a year
Quick apply
Service & Parts Coordinator
JLA —Southampton
Customer satisfaction is a key driver to what we are looking to achieve, and this role is instrumental in ensuring all customers, past, present and future are…
Up to £26,000 a year
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7d

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Service Advisor- Harwoods Southampton Audi

Harwoods Group -
Eastleigh

Quick apply

Job details

Permanent
£28,571 - £38,171 a year
6 days ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Employee discount
Referral programme

Qualifications

Driving Licence
Client engagement
Motor vehicle service advising experience
Automotive service
Customer loyalty building
Customer support
Customer interaction
Communication skills
Mechanical knowledge
Time management

Full job description

Service Advisor benefits package at Southampton Audi

Job Benefits

Basic Salary range £28,571 - £30,000 (based on experience)
Annual bonus potential of £9,600
25 days annual leave + Bank Holidays.
Company pension scheme
Employee referral programme
Working Pattern and applicable rotas
Manufacturer training
Harwoods Academy

Hours

Monday-Friday 8.00am-6.00pm

Saturdays 8.00am-12.30pm - Rota basis (paid as overtime)

JOB PURPOSE

The role of the Service Advisor is to:

Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.
Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.

Department/Business/Location:

Service

Reports to:

Aftersales Manager

Direct Reports:

N/A

KEY RESPONSIBILITIES

This Job Description is not contractual, and the content may be updated at any time.

Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.
Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
Confidently establish an understanding agreement with the customer of the work to be carried out.
Accurately maintain the service department loading system in line with workshop capacity.
Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
Understand and adhere to manufacturer service requirements.
Maintain safe working practices and abide high standards of the business.
Take on additional responsibilities as required by the business.

Skills & Requirements

Essential

Full UK driving licence.
Organised.
Smart appearance.
Confident.
Ability to excel in a team-based environment and achieve common goals.

Experience

Desirable

Service Advisor experience.

The Harwoods Way

Since 1931, Harwoods Group has been a family-owned, values-led automotive retailer representing some of the world’s most prestigious brands. Our family heritage drives everything we do, from the way we care for our customers to how we support and develop our people.

At Harwoods, our values shape who we are and how we work:

We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work

We’re proud to partner with Audi, Volvo, and MAN, operating across Surrey, East Sussex, West Sussex, Wiltshire, and Hampshire.

Today, our team of around 500 colleagues continues to deliver exceptional experiences through passion, teamwork, and pride in what we do.

As a family-run business, we believe that success starts with our people. That’s why we invest in your learning, development, and career progression through our Harwoods Academy and a range of training and development programmes from onboarding and one-to-ones to succession planning and colleague recognition.

If you’re looking for a place where you can grow, feel valued, and be part of something special, join us and experience The Harwoods Way.

Job Type: Permanent

Pay: £28,571.00-£38,171.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme
Referral programme

Licence/Certification:

UK Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

aftersales manager jobs in southampton

Service Advisor- Harwoods Southampton Audi

Resolution Team Lead

Warranty Administrator

Aftersales Advisor - Toyota

Master Technician

HGV Technician

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