Salary:
£32,000.00 - £40,000.00 Per year
We're growing in the Bournemouth, Christchurch and Poole area and we're
excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Hurn Office 1 day a week, with extensive travel across the Dorset area.
You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies.
We will be offering £32,000 - £40,000 depending on experience.
The R ole:
As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.
You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.
What you'll be doing:
- Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
- Acting as a trusted point of contact for customers
- Building relationships with local authorities, community groups, and partner agencies
- Using data insights to improve services and ensure compliance with legislation and regulations
- Supporting neighbourhood improvements and shaping services based on the voice of our customers
- Maintaining accurate customer records and ensuring data is used responsibly
- Promoting SNG's values and culture of collaboration, safety, and inclusion
What we're looking for:
Experience delivering tenancy, lease, or neighbourhood management services
Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
A collaborative approach, working across teams and with external stakeholders
Good knowledge of landlord services and the ability to apply this in practice
A customer-first mindset, with a track record of achieving positive outcomes
Confidence using digital tools to support service delivery
A full driving licence and access to your own vehicle
Job Description
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Please note a Basic DBS check will be undertaken for the successful candidate.
