Atelier is a leading digital agency based in Southampton, working with clients across the charity, ecommerce and B2B sectors. Due to continued client growth and an expanding portfolio of projects, we are looking for an experienced Studio Manager to join our team on a full-time basis.
This is a varied role that combines project management, client services, team leadership and operational planning. You'll work closely with the Directors and Studio team to ensure projects are delivered on time, within budget and to the highest standard, while continually improving our internal processes and client experience.
Hours & Workplace
This is a full-time role (37.5 hours per week). We work flexible hours around our core hours of 10am-4pm. Our team primarily works remotely, however there is a requirement for face-to-face meetings from time to time. This is not expected to exceed 1-2 days per month.
Role Responsibilities
- Managing website projects from planning stages through to launch, ensuring successful delivery on time and within budget
- Producing project plans, timelines, technical specifications and project documentation
- Conducting QA testing on all project work to ensure all deliverables meet our quality standards
- Managing the studio team schedule and allocating resource across designers, developers and external partners
- Acting as the primary point of contact for clients throughout the lifecycle of their projects
- Building and maintaining strong client relationships through regular meetings and proactive communication
- Identifying risks, resolving issues and keeping projects moving efficiently
- Supporting new business opportunities by contributing to pitch presentations, preparing project plans, compiling budgets and making implementation recommendations
- Working closely with the Directors and studio team to continually improve studio processes and delivery standards
- Proactively identify opportunities to improve client websites, digital performance and online presence, recommending new ideas, services and solutions that add value.
- Coordinating external partners where required
- Producing meeting notes, project reports and other administration to support smooth project delivery
- Contributing to monthly management and strategy meetings
- Working collaboratively across the business to ensure an exceptional client experience
Person Specification (essential):
- Experience working within a digital agency environment
- Familiarity with Agile and Waterfall project management styles
- Experience using WordPress
- Experience using project management systems (e.g Teamwork, Trello, Asana etc)
- Understanding of website development processes
- General understanding of website hosting, domains and DNS
Person specification (desired):
- Knowledge of Shopify, Laravel or other CMS platforms
- Experience creating website specifications and user stories
- Understanding of email systems and deliverability (SMTP, Microsoft 365, Google Workspace, etc.)
- Knowledge of GDPR principles as they relate to websites and digital marketing
- Advanced understanding of domains, DNS, website hosting and website migrations
- Knowledge of website accessibility standards, including WCAG 2.2
- Basic understanding of Google Analytics and website performance reporting
Company culture and benefits
We offer a relaxed working environment with a strong team culture where we work collaboratively to get the best results. We enjoy regular social activities where the team come together for fun activities and outings.
In addition to this, we offer the following employment benefits:
- Generous holiday allowance with Christmas shutdown
- Additional holiday earned over time
- Flexible working hours and remote working
- Company health scheme
- Regular social activities
- Frequent training and opportunities for personal development
- Employee benefits package
Pay: £40,000.00-£45,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Financial planning services
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Store discount
- Work from home
Work Location: Hybrid remote in Southampton (Hampshire)
