£12,750 per annum (£25,500 FTE)
The Post
The University of Portsmouth Students’ Union is a vibrant, forward thinking organisation with a vision of Delivering a Positive Impact with every Portsmouth student. An exciting opportunity has arisen to join the Student Advice Team. The Post Holder will be meeting with students on a 1-1 basis to provide impartial advice and advocate for individual students on academic issues affecting University of Portsmouth students. You will also support the delivery of our Sort It Out Mediation Service. You will be the first point of contact with students visiting or contacting the Advice Service for support As the first point of contact with the Advice Service, it is vital that we give an excellent first impression that reflects the Union’s values by maintaining high standards of customer care and adhering to the Union’s policies and procedures.
The Person
The post holder will have experience of delivering a high standard of customer service. Experience working within the advocacy and advice sector would be beneficial, along with transferable skills in reading, interpreting and keeping up to date with relevant policies, guidance and legislation in order to provide well-informed, practical advice in line with specific guidelines. The right person for the post will require excellent listening and communication skills and experience of working with clients on a 1-1 basis in a supporting role. The post holder will have the ability to work in a busy and high-pressured environment with the skills to prioritise work quickly and efficiently.
What we offer
- Strong team mentality, supportive and sociable workplace
- Regular training opportunities and team development days
- Pro-rated equivalent of 38 days holiday (30 days annual leave + 8 bank holidays) and additional Christmas leave (University shutdown)
- Flexible working (e.g. flexitime, career break, paid time off for volunteering)
- 17.5 hour week
- Enhanced sick pay, maternity, paternity or adoption leave
- Access to University staff benefits: discounted gym membership, free library membership, bike safe
- Employee Assistance Programme
The Organisation
The University of Portsmouth Students’ Union (The Union or UPSU for short) is a forward thinking, friendly organisation with a vision of “delivering a positive impact with every Portsmouth student”. As a charity led by its values and guided by its members, we offer a wide range of services and activities to support and enrich the lives of our students. UPSU employs approximately 30 career staff, a further 40 student staff and we work with over 1000 registered student volunteers and over 100 student groups
Further Information
For more information on this opportunity and how to apply, please visit . For an informal conversation about this opportunity, please contact Megan Easton, on [email protected] or 02392843672.
Closing date for applications: Monday 24th August
Interviews will be held on date: Wednesday 2nd September
We kindly ask that candidates do not send CVs or cover letters as these will not be considered. You can find an application form on our website.
Anonymous shortlisting will be carried out for this role to ensure a fair and consistent approach to recruitment. We will not disclose any personal details to the shortlisting panel. Any documents or links with identifying information will not be used during shortlisting, but can be submitted if you are selected for an interview.
We are strongly dedicated to embedding equality, diversity and inclusion (EDI) within our community and we are passionate about creating a welcoming and inclusive environment which supports everyone from recruitment through to appointment, regardless of your background. We welcome applications from all talented people and as part of this commitment, we are working to improve the diversity of our workforce to ensure that it is as relevant and representative of our student community as possible and are actively encouraging applications from underrepresented groups.
The Union is a MINDFUL EMPLOYER® and we are committed to creating a supportive and open culture and actively support the mental wellbeing of all staff.
Due to the high number of applicants, if you have not heard from UPSU by the interview date you should assume you have been unsuccessful in your application.
Pay: £25,500.00-£29,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free flu jabs
- Paid volunteer time
- Sabbatical
- Sick pay
Work Location: In person
