Hardware engineer Work, Jobs in Southfields, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
3h
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
Native Mobile Application (iOS/Android) Developer - PerfectDraft
Anheuser-Busch —London
- Full-time
- APIs
- IT
- AI
- Employee assistance programme
Junior Hardware Engineer
Northrop Grumman Sperry Marine —New Malden
- Hybrid work
- Schematics
- Laboratory experience
- Annual leave
13d
Hardware & Embedded Software Engineer
Zenovo —London
- £50 - £55 an hour
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- C++
Quick apply
Senior Remote Support Engineer
RVM Systems —Watford
- £35,000 - £60,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Scripting
Quick apply
7d
3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
13d
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- 12 hour shift
- Salesforce
- Microsoft Office
- Analysis skills
Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
8d
IT Field Engineer (MSP) – London (Hybrid / Client-Facing)
Single Source ICT —Knightsbridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- SharePoint
- Work from home
Quick apply
7d
IT 2nd Line Engineer
Southeastern Railway —London
- £35,000 a year
- Hybrid work
- Windows
- Annual leave
Quick apply
7d
IT Technician
GreatFind Recruitment —Watford
- £24,420 - £29,000 a year
- Full-time
- In-person
- Communication skills
- School
- Free parking
Quick apply
2h
IT Support & Network Engineer
H-Tech —Croydon
- Full-time
- Customer service
- Windows
- Analysis skills
Quick apply
6d
Junior Embedded Software Engineer
Botz Limited —London
- Hybrid work
- C++
- Scripting
- Python
Quick apply
Level 2 IT Engineer
Azteq Group Limited —Beaconsfield
- £24,420.00 - £53,402.02 a year
- Full-time
- Hybrid work
- Customer service
- Driving
- Travel
- Free parking
Quick apply
Junior Developer
RMG Digital Ltd —London
- Up to £35,000 a year
- Full-time
- Remote
- JavaScript
- APIs
13d
Support Engineer - London
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
Hardware Engineer
Eseye Ltd —Guildford
- Full-time
- Hybrid work
Quick apply
13d
Field Network Engineer
Unisys —London
- Full-time
- Scripting
- Computer networking
- Business
- Employee assistance programme
- Referral programme
Systems Engineer
Thrive —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
8d

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
3 hours ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

hardware engineer jobs in southfields, gtl

Helpdesk Technician (1st line)

EUC Engineer

Native Mobile Application (iOS/Android) Developer - PerfectDraft

Junior Hardware Engineer

Hardware & Embedded Software Engineer

Senior Remote Support Engineer

3rd Line Service Desk Technician

Technical Support Center Engineer

Systems Engineer

IT Field Engineer (MSP) – London (Hybrid / Client-Facing)

IT 2nd Line Engineer

IT Technician

IT Support & Network Engineer

Junior Embedded Software Engineer

Level 2 IT Engineer

Junior Developer

Support Engineer - London

Hardware Engineer

Field Network Engineer

Systems Engineer

I want to receive the latest job alerts for hardware engineer in southfields, gtl

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