ROLE: IT Manager
BENEFITS
Salary: £40,000 – £50,000 per annum (Dependent on experience)
Hours of duty: 40 hours per week
Responsible to: COO
Location: Bolton Office
Annual leave: 28 days per year + 2 days for Eid (Pro Rata)
THE ORGANISATION
Established in 2001, Ummah Welfare Trust is a UK-based international relief and development charity. Inspired by the Islamic teachings of empathy, generosity and selflessness, the trust aims to alleviate poverty and suffering across the world, and also ensuring that the rights of those who are neglected and oppressed are fulfilled by providing sustainable development solutions relating to shelter, education, health, and spiritual wellbeing.
Knowing that we are all ultimately accountable to the Almighty, the charity strives to maintain transparency and accountability, and as such the charity also has a full and transparent audit trail from the donor to the beneficiary.
To find out more about the organisation please visit our website on: https://uwt.org/
THE ROLE
The Manager – IT Applications will be responsible for the strategic oversight, maintenance, continuous improvement and future development of Ummah Welfare Trust's software application portfolio.
The successful candidate will act as the primary liaison between business stakeholders, software development partners and internal users to ensure applications effectively support organisational objectives, operational efficiency and growth.
Particular emphasis will be placed on:
1. UWT's bespoke Donation Management System developed using .NET Core and Angular.
2. UWT's Project Management System developed and customised on the Salesforce platform.
3. Identification, management and mitigation of all risks related to the IT particularly those impacting the trust of donors on the charity and those falling in the remit of legal and regulatory expectations.
4. Managing application roadmaps and ensuring systems remain aligned with organisational requirements.
Main Duties & Responsibilities Leadership In Digital Transformation
1. Responsible for the development and implementation of the digital transformation plans and budgets in consultation with the IT Steering Committee and the UWT Management. Also, manage, monitor and report on project delivery against the project scope and objectives
2. Serve as the Lead for all application-related projects and initiatives.
3. Ensure applications remain stable, available, secure and fit for purpose particularly in the busy seasons. E.g. Ramandan, Eid-ul-Adha and donors experience a seamless service.
4. Mentor and support team members and key system users.
5. Promote a culture of continuous improvement and innovation.
6. Lead the management and administration of all business applications used by the organisation.
7. Monitor system performance and user satisfaction.
8. Coordinate issue resolution, bug fixes and application support activities.
9. Manage application upgrades, releases and version control processes.
Business Analysis and Stakeholder Engagement
1. Work closely with departments across the organisation to understand operational requirements.
2. Gather, document and inform the decision making process at the IT Steering Committee to prioritise business requirements.
3. Translate business needs into functional specifications and development requirements.
4. Facilitate workshops and meetings with stakeholders to identify improvement opportunities.
5. Ensure applications continue to support organisational strategy and operational objectives.
Software Development and Enhancement
1. Manage ongoing enhancements and future development projects.
2. Define application roadmaps and development priorities.
3. Coordinate internal and external developers and technical partners.
4. Review proposed solutions and ensure developments meet quality and business standards.
5. Support testing, quality assurance and user acceptance testing (UAT).
Salesforce Platform Management
1. Oversee the administration and enhancement of the organisation's Salesforce-based Project Management System.
2. Work with stakeholders to improve workflows, reporting and automation.
3. Ensure Salesforce configurations align with business requirements.
4. Coordinate third-party Salesforce consultants and developers where required.
Donation System Management
1. Oversee the ongoing development and support of the bespoke Donation Management System built using .NET Core and Angular.
2. Work with development teams to implement enhancements and new functionality.
3. Ensure the system supports fundraising, donor management, reporting and operational requirements.
4. Monitor application performance and recommend improvements.
Vendor and Partner Management
1. Managing contracts with the third-party service providers ensuring that the services provided by the third parties meet the stakeholder standards for development timelines, quality, training, documentation and budget.
2. Manage relationships with software vendors, consultants and development partners.
3. Responsible for engaging with stakeholders to discuss, agree, record and lock all changes to the project specifications
4. Monitor service delivery and contractual obligations.
5. Evaluate and recommend new solutions and technologies where appropriate.
Data, Reporting and Process Improvement
1. Timely, accurate and meaningful reporting to the IT Steering Committee and the management.
2. Promote data integrity and consistency across applications.
3. Support the development of reports, dashboards and business intelligence solutions.
4. Identify opportunities for process automation and operational efficiencies.
5. Support integration initiatives between business systems.
Governance and Documentation
1. Maintain application documentation, user guides and technical specifications.
2. Develop and maintain application governance standards and procedures.
3. Ensure appropriate change management processes are followed.
4. Support compliance with organisational policies and relevant regulatory requirements.
PERSON SPECIFICATION
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Software Engineering, Business Information Systems or a related discipline. (Essential)
- Agile, Scrum or Project Management certification. (Desirable)
- Salesforce Administrator Certification. (Desirable)
- Salesforce Advanced Administrator Certification. (Desirable)
- Salesforce Business Analyst Certification. (Desirable)
- Microsoft or .NET related certifications. (Desirable)
- ITIL or ITSM certifications (Desirable)
Experience
- Minimum 5 years' experience in managing enterprise business applications. (Essential)
- Experience supporting systems developed using: .NetCore, C#, Angular, REST APIs (Essential)
- Experience managing software development and enhancement projects. (Essential)
- Experience working with internal stakeholders to gather and translate business requirements. (Essential)
- Experience managing third-party software vendors and development partners. (Essential)
- Experience overseeing application support, testing and release management. (Essential)
- Experience with Salesforce administration, configuration and customisation. (Desirable)
- Experience working with bespoke software applications. (Desirable)
- Experience within charities, non-profit organisations, fundraising environments or international development organisations. (Desirable)
- Experience managing digital transformation or business process improvement initiatives. (Desirable)
Abilities
- Strong business analysis and requirements gathering skills. (Essential)
- Excellent stakeholder management and communication skills. (Essential)
- Strong problem-solving and analytical abilities. (Essential)
- Ability to manage multiple projects and priorities simultaneously. (Essential)
- Strong planning, organisation and documentation skills. (Essential)
- Ability to influence and engage stakeholders at all levels. (Essential)
- Excellent verbal and written English communication skills. (Essential)
Knowledge, Technical Skills
- Understanding of application lifecycle management. (Essential)
- Knowledge of agile and lean approaches such as Scrum, Kanban, Prince2 etc (Essential)
- Understanding of .NET Core and Angular application environments. (Essential)
- Understanding of software development methodologies including Agile and Scrum. (Essential)
- Experience with application testing and quality assurance processes. (Essential)
- Experience managing integrations between business systems. (Essential)
- Experience with reporting and dashboard solutions. (Essential)
- Ability to interpret technical concepts and communicate them effectively to non-technical audiences. (Essential)
- Proficiency with project management software and related tools including but not limited to DevOps, JIRA, Click up, Monday.com (Essential)
Other
- Personal conduct and delivery of work should comply with the values and culture of Ummah Welfare Trust (Essential)
- The ability to occasionally adapt working hours to meet the requirements of the organisation (Essential)
To Apply
Please send your CV and a Covering Letter detailing how you meet the criteria to [email protected] by 31st July, 2026. The position may close sooner if the right candidate is found.
For further information, contact 01204 661048.
Note: This post is subject to a Disclosure and Barring Service (DBS) check.
Job Type: Full-time
Pay: £40,000.00-£50,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Enhanced paternity leave
- Flexitime
- Free parking
- On-site parking
- Store discount
Work Location: In person
