Service desk manager Work, Jobs in Southsea, Ham (with Salaries)

Service Desk Manager
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
2d
Service Desk Analyst
Bell Integration United Kingdom —Portsmouth
- Monday to Friday
- Continuous improvement
- Communication skills
Quick apply
Lead Support Technician
University Hospital Southampton NHS Foundation Trust —Southampton
- £39,959 - £48,117 a year
- Full-time
- Team management
- Time management
10d
IT Assistant
Glanvilles LLP —Chichester
- £21,567 - £25,000 a year
- Full-time
- Computer literacy
- English
- Microsoft Office
- Free parking
Quick apply
9d
Clinical Systems Engineer - IT Service Desk & Support
IWT PHU Single Corporate Service —Newport
- £32,073 - £39,043 a year
- No degree
- Business
- Leadership
Quick apply
Local IT Lead
Medhurst —Fareham
- Full-time
- English
- Supervising experience
- Travel
Project Engineer
Medhurst —Fareham
- Full-time
- Travel
- Communication skills

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IT Support Engineer
Reassured —Cosham
Setting up new starters, user accounts, permissions and access rights. Strong customer service skills and a positive, can-do attitude.
£30,000 - £32,000 a year
Quick apply
3d
IT Service Desk Analyst
Elliotts —Southampton
Team player who will coordinate with colleagues to meet targets and confident enough to recognise issues they cannot resolve and escalate in a timely manner.
Up to £30,000 a year
Quick apply

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Service Desk Manager

Civic Recruitment Limited
Chichester

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Job details

Full-time | Fixed term contract
2 days ago

Qualifications

Resource allocation planning
Stakeholder collaboration
Customer service
IT team management
Stakeholder liaison
Incident queue management
IT service management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
ServiceNow
Major incident coordination
Management reporting
Information technology team management
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Help desk
Analytics
Rota coordination

Full job description

7 Month Contract With A local Authority

Job Purpose

The Service Desk Manager is responsible for leading the day-to-day operation of the Technology Services Service Desk, ensuring the delivery of high-quality IT support across Level 1, Level 2, and Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders, the Service Desk Manager will promote continual service improvement and support the delivery of reliable, customer-focused IT services.

Key Responsibilities

Lead and manage the day-to-day operation of the Technology Services Service Desk across L1, L2, and L3 support teams.
Ensure the delivery of high-quality, customer-focused IT support services in line with agreed service levels.
Manage service performance, monitoring key performance indicators (KPIs) and implementing improvements where required.
Oversee workforce planning, resource allocation, shift rotas, and team capacity to ensure effective service coverage.
Lead incident management and service request processes, ensuring timely resolution and escalation where appropriate.
Maintain and promote an effective knowledge management framework to support service efficiency and first-time resolution.
Work collaboratively with technical teams, resolver groups, and third-party suppliers to deliver seamless IT services.
Support the coordination and management of major incidents, ensuring effective communication and resolution.
Produce operational reports and performance metrics to support governance, decision-making, and continual service improvement.
Drive best practice and continuous improvement initiatives within an ITIL-based service management environment.
Lead, coach, and develop Service Desk staff to promote high performance and excellent customer service.

Requirements

Significant experience managing Service Desk, IT Operations, or Technical Support teams within a customer-facing environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Proven experience managing service performance, workforce planning, incident management, service requests, and knowledge management.
Good understanding of ITIL principles and experience working within an ITIL-based service management environment.
Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent.
Strong analytical, organisational, and problem-solving skills.
Excellent communication and stakeholder management skills, with the ability to build effective working relationships.
Ability to prioritise workloads and manage multiple operational demands in a fast-paced environment.

Additional Information

Hours per week: Full-time
Location: Chichester (Power Place). Hybrid working available following initial training period, with office attendance required five days per week during onboarding.
Bi-Weekly Payments

Quick apply

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service desk manager jobs in southsea, ham

Service Desk Manager

Service Desk Analyst

Lead Support Technician

IT Assistant

Clinical Systems Engineer - IT Service Desk & Support

Local IT Lead

Project Engineer

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