Service delivery director Work, Jobs in Southwark, Gtl (with Salaries)

Service Delivery Director
HCLTech —London
- English
- Analysis skills
- Presentation skills
Senior Programme & Service Delivery Directors
A.T.M Strategic Management Consulting —London
- £1,500 - £2,000 a day
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Senior Director of Service Delivery
WTW —Reigate
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
6d
Operations Manager
THE WIGGETT GROUP —Brentwood
- From £70,000 a year
- Full-time
- Management
- Maintenance
- Team management
Quick apply
6d
Director of Service Delivery
WPP —London
- Hybrid work
- Continuous improvement
- Contracts
- Leadership
6d
Head of Operations - Event Traffic & Crowd Management
The Last Mile —London
- £60,000 a year
- 12 hour shift
- Management
- Microsoft Office
- Supervising experience
Quick apply
Head of Delivery
UK Health Security Agency —London
- £70,797 - £85,436 a year
- Part-time
- Hybrid work
- Presentation skills
- Agile
- IT
10d
Lead Investigator
Financial Conduct Authority —London
- £60,700 - £96,600 a year
- Full-time
- Hybrid work
- Mentoring
- Annual leave
10d
Customer Service Transformation Director
Royal Mail Group —London
- Full-time
- Hybrid work
- Customer service
- In-person
- Leadership
- Annual leave
- Sick pay
5d
Programme & Service Delivery Directors
A.T.M Strategic Management Consulting —London
- £1,000 - £1,500 a day
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Associate Director of Estates and Facilities
Brunel University —London
- Up to £87,715 a year
- Full-time
- Hybrid work
- Maintenance
- University
- Continuous improvement
- Annual leave
Clinical Compliance Lead
Communitas Clinics —South East London
- From £45,000 a year
- Full-time
- Hybrid work
- Anatomy knowledge
- Travel
- Patient care
Quick apply
UK Family Activities Manager
Virgin Active —London
- Full-time
- Communication skills
- Annual leave
- Employee discount
Head of Affordable Housing
Places for People —London
- £70,000 a year
- Hybrid work
- Annual leave
- Employee discount
6h
Head of Learning
Guy's & St Thomas' Foundation —London
- £72,000 - £76,000 a year
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
Global Managing Director - Consumer
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Office and Facilities Manager (Part-time)
Dotdigital —London
- Part-time
- Travel
- Contracts
- Communication skills
- Annual leave
- Referral programme
Strategic Account Manager
UniTrust —London
- £62,000 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Employee assistance programme
- Sick pay
Quick apply
Team Leader - Strategic Sites
East Herts Council —Hertford
- £54,189 - £60,547 a year
- Leadership
- Communication skills
- Free parking
- Annual leave

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Service Delivery Director

HCLTech -
London

Apply Now

Job details

Qualifications

Power BI
ITIL Certification
Programme management
Operations management
English
Tableau
Analysis skills
Presentation skills
Bachelor's degree
ITIL
Kaizen
Customer support
Business
Leadership
Communication skills

Full job description

City Of London, England
Job Summary

Job Title: Customer Experience Practitioner Location: Job Category: Customer Experience and Service Excellence Job Description: We are seeking a highly motivated and experienced Customer Experience and Service Excellence Manager to join our team. The ideal candidate will be responsible for enhancing service and operational excellence, identifying opportunities for improvement, implementing best practices, and leading initiatives to optimize customer and employee experiences. Key Responsibilities: Customer Experience (CX): • Onboard client's teams to the CX Program by conducting in-depth Customer Learning sessions, CX Maturity Assessments, and Voice of the Customer analysis. • Design, conduct, and evaluate studies to identify key customer interactions that need attention or improvement, documenting requirements. • Develop personas, journey maps, and other tools to lead teams through problem solving of complex business and technical challenges that directly impact the customer experience. • Analyze, quantify, and clearly articulate the value derived from program actions. • Design new and innovative customer interactions and touchpoints to enhance and differentiate our customer experience. • Prioritize, manage, and deliver people/process/technology initiatives that optimize the Customer Experience end-to-end and result in quantifiable CX metric improvements. • Regularly communicate progress and opportunities to all levels of the organization using engaging and informative content. Service Improvement and Continuous Service Improvement (CSI): • Review and recommend service level hygiene and improvement. Classification: Internal • Proactively assess operational practices across people, processes, and tools. • Drive Continual Service Improvement Programs across various client and digital workplace services domains. • Establish and implement industry best practices within our service delivery. • Make recommendations for tool adoption and maturity and drive implementation. • Drive improvements to support end-user and customer leadership experience. • Drive customer satisfaction. Foundation Services: Maturity Assessment, Benchmarking, and Best Practice Sharing: • Conduct GAP/Maturity assessments and share results with action plans. • Performance benchmarking with recommendations. • Establish best practice guidelines and frameworks. • Identify and enable learning and development opportunities. Qualifications: • Bachelor’s degree in Business Administration, Management Information Systems, Information Sciences, Engineering, Computer Science, or a related field. • Overall 8+ years with 5+ years of progressive experience in Service Delivery, Operations Management, or Customer Support. • Strong program management experience, including strategic planning, organization, execution, and follow-through. • Strong data gathering and analytical skills which translate to action for improvement. • Good presentation skills to build and share inspiring visual stories and use cases. • Strong collaboration and influencing skills at all levels. • Ability to adapt and change with the needs of the organization and business. • Understanding of digital workplace solutions that enable collaboration, communication, and knowledge sharing. • Recent experience as part of a Customer Experience organization preferred. • Excellent communication skills in English. Classification: Internal • ITIL v3 or above certification. • Experience in handling End User Technology Transition and Transformation Projects. • Experience in del

Key Responsibilities
1. Direct operations management and escalation handling by implementing best practices in workflow design, resource allocation, and issue resolution to ensure all client SLAs and internal metrics are achieved.
2. Drive process improvement initiatives using Lean, Kaizen, and data visualization platforms such as Power BI or Tableau to identify and resolve bottlenecks, enabling measurable gains in efficiency and quality.
3. Oversee escalation management protocols by setting up structured response mechanisms, analyzing root causes, and ensuring rapid resolution of high-impact incidents.
4. Guide and coach team leaders and managers by conducting regular performance reviews, sharing operational management frameworks, and promoting a culture of continuous learning and accountability.
5. Interpret and communicate operational performance trends using advanced data visualization tools, ensuring key stakeholders are informed and empowered to make timely decisions.
6. Champion innovation within operations by leveraging industry best practices and emerging technologies to streamline systems, policies, and processes supporting organizational growth.
7. Develop and maintain robust feedback channels with clients to proactively understand evolving requirements and ensure service delivery aligns with client expectations.

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service delivery director jobs in southwark, gtl

Service Delivery Director

Senior Programme & Service Delivery Directors

Senior Director of Service Delivery

Operations Manager

Director of Service Delivery

Head of Operations - Event Traffic & Crowd Management

Head of Delivery

Lead Investigator

Customer Service Transformation Director

Programme & Service Delivery Directors

Associate Director of Estates and Facilities

Clinical Compliance Lead

UK Family Activities Manager

Head of Affordable Housing

Head of Learning

Head of Customer Value

Global Managing Director - Consumer

Office and Facilities Manager (Part-time)

Strategic Account Manager

Team Leader - Strategic Sites

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