Customer success manager Work, Jobs in Southwell East, Ntt (with Salaries)

Customer Support Team Leader & Account Manager
Staytite —Nottingham
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
8d
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
7d
Business Development Manager
CitySprint —Calverton
- £36,549 - £56,079 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Microsoft Office
Quick apply
Referrals Coordinator
Esland —Belper
- £31,500 a year
- Full-time
- Hybrid work
- Childcare
- Customer service
- School
- Annual leave
- Employee assistance programme
Quick apply
Commercial Manager
Etatron GB Ltd —Lincoln
- £45,000 - £60,000 a year
- Full-time
- Business development
- Analysis skills
- Travel
- Free parking
- Work from home
Quick apply
Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d
Business Development Manager (BDM) - Lincoln - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Lincoln
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
8d
Sales Manager - Peugeot
Stoneacre —Chesterfield
- £55,000 - £65,000 a year
- Full-time
- Sales
- Customer service
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Commercial Manager
Joseph Ash —Chesterfield
- £45,000 - £50,000 a year
- Civil engineering
- Sales
- Business development
- Employee assistance programme
Quick apply
Customer Account Manager (Desk Based)
Safetykleen —Dinnington
- £28,000 - £40,000 a year
- Full-time
- Free parking
- Employee assistance programme
Quick apply
12d
Corporate Account and Development Manager - Waste
Safetykleen —Dinnington
- £40,000 - £45,000 a year
- Full-time
- Sales
- Travel
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
Enterprise Account Manager
The Barcode Warehouse Ltd —Newark-on-Trent
- From £50,000 a year
- Full-time
- CRM software
- Sales
- Presentation skills
- Employee assistance programme
- Sick pay
Quick apply
5d
Vehicle Rental & Leasing Manager
Parkland Motors —Loughborough
- £30,000 - £60,000 a year
- Full-time
- Customer service
- Business development
- Driving
- Free parking
- Employee discount
Quick apply
16h
Fleet Manager
Vertu Motors —Nottingham
- £45,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
Quick apply
Customer Relationship Manager
Xpress Fuel Ltd —Sheffield
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
B2B Lead Generation Manager
Superior Wellness Limited —Chesterfield
- Full-time
- CRM software
- Sales
- Business development
- Free parking
- Employee discount
Quick apply
B2B Sales Manager - FMCG
Solent Group —Dinnington
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Work from home
- Flexible schedule
Quick apply
LCV Sales Manager
Pentagon Motor Group —Lincoln
- Sales
- Customer service
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Car Sales Executive
Listers —Grantham
- Up to £55,000 a year
- Full-time
- Health & wellbeing programme
- Employee discount
Customer Retention & Support Advisor
Eakin Healthcare —Nottingham
- £26,719 a year
- 8 hour shift
- Hybrid work
- Customer service
- Travel
- Business
- Referral programme
Quick apply

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Customer Support Team Leader & Account Manager

Staytite -
Nottingham

Quick apply

Job details

Full-time
£40,000 - £50,000 a year
8 days ago

Benefits

Company pension

Qualifications

CRM software
Sales
Customer service
Microsoft Office
Continuous improvement
Team management
Organisational skills
Account management
Leadership
Communication skills

Full job description

Customer Support Team Leader & Account Manager

Sherwood Business Park, Nottingham

Competitive Salary + Bonus + Benefits

Lead People. Drive Customer Excellence. Grow Key Accounts.

Staytite Group is looking for a Customer Support Team Leader & Account Manager to lead our Customer Support Executive team while managing a portfolio of strategic customer accounts. This is a fantastic opportunity to join a well-established, family-owned business where you can make a real impact on both customer experience and business growth.

About Staytite Group

Established in 1978, Staytite has built a strong reputation as a specialist in industrial fastening solutions. Operating from locations in High Wycombe and Nottingham, with international distribution hubs in Dubai and Shanghai, we support customers across a wide range of global markets.

As part of the wider Staytite Group, we are committed to creating long-term partnerships, delivering exceptional service, and investing in our people.

The Opportunity

This is a hybrid leadership role combining team management (70%) and account management (30%).

You'll lead and develop our Customer Support Executive team, driving performance, service excellence, and continuous improvement, while also managing key customer relationships to support retention, growth, and profitability.

What You'll Be Doing

Team Leadership & Operational Excellence

Lead, motivate and develop a high-performing Customer Support team.

Conduct regular one-to-ones, performance reviews and development plans.

Coach and mentor team members to maximise engagement and performance.

Manage workloads, priorities and resources to ensure service targets are achieved.

Monitor KPIs and implement improvement initiatives.

Identify training and development opportunities.

Handle performance, attendance and employee relations matters.

Act as the escalation point for complex customer issues.

Review and improve processes, SOPs and operational efficiency.

Collaborate with Sales, Purchasing and Operations teams to deliver an outstanding customer experience.

Customer Experience

Ensure customer enquiries, quotations and orders are handled efficiently and professionally.

Champion a customer-first culture across the business.

Monitor customer feedback and implement service improvements.

Maintain consistently high service standards across all customer touchpoints.

Account Management & Commercial Growth

Manage a portfolio of strategic customer accounts.

Build strong, long-term customer relationships.

Identify opportunities for account growth, increased revenue and margin improvement.

Conduct customer reviews and business meetings.

Support forecasting, reporting and commercial planning.

Deliver solutions that meet customer needs while supporting business objectives.

What We're Looking For

Essential

Minimum 5 years' experience in account management, sales, senior customer service, or a similar customer-facing role.

Proven experience leading or managing a team.

Strong commercial awareness and experience supporting business growth.

Excellent communication and relationship-building skills.

Experience using CRM systems and Microsoft Office.

Ability to analyse data, identify trends and make informed decisions.

Strong organisational skills with the ability to manage multiple priorities.

Desirable

Experience within the fastener, engineering, or industrial sector.

Financial awareness including budgeting and margin management.

Personal Qualities

Customer-focused and commercially driven.

Inspiring and collaborative leader.

Highly accountable and results oriented.

Resilient, adaptable, and proactive.

Continuous improvement mindset with strong problem-solving skills.

Why Join Staytite?

This is a unique opportunity to join a growing business where you'll have the autonomy to shape customer support performance, develop people, and build lasting customer relationships.

You'll be part of a company that values expertise, teamwork, continuous improvement and long-term success.

Benefits

Competitive Salary

Performance Bonus Scheme

5% Employee / 5% Employer Pension Contributions

24 Days Holiday + Bank Holidays

Birthday Leave

Health Cash Plan

Long Service Awards

Apply Now

If you're an ambitious customer service leader who enjoys developing people, improving performance and building strong customer relationships, we'd love to hear from you.

Join Staytite Group and help us deliver exceptional service while driving sustainable growth for our customers and our business.

Quick apply

Refine Your Search

customer success manager jobs in southwell east, ntt

Customer Support Team Leader & Account Manager

Global Senior Manager, Customer Happiness (1 year contract)

Business Development Manager

Referrals Coordinator

Commercial Manager

Account Manager - Derby

Business Development Manager (BDM) - Lincoln - Circa 41k Package- 53k OTE Uncapped

Sales Manager - Peugeot

Commercial Manager

Customer Account Manager (Desk Based)

Corporate Account and Development Manager - Waste

Enterprise Account Manager

Vehicle Rental & Leasing Manager

Fleet Manager

Customer Relationship Manager

B2B Lead Generation Manager

B2B Sales Manager - FMCG

LCV Sales Manager

Car Sales Executive

Customer Retention & Support Advisor

I want to receive the latest job alerts for customer success manager in southwell east, ntt

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