Customer service manager Work, Jobs in Spalding (with Salaries)

MSP Service Desk Manager
RedBrick IT Solutions Limited —Bourne
- £40,000 - £45,000 a year
- Full-time
- Azure
- Management
- Customer service
- Free parking
Quick apply
8d
Community Engagement Lead
Anglian Water Services Ltd —Peterborough
- £41,657 a year
- Full-time
- Travel
- Communication skills
- Annual leave
10d
Assistant Store Manager
Mountain Warehouse —Spalding
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Sales Manager
Duckworth Motor Group —Kirton
- £80,000 - £90,000 a year
- Full-time
- Sales
- English
- In-person
Quick apply
5d
Customer IT Support Manager
HBP Group —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Management
- Mentoring
- Leadership
Quick apply
Team Leader
Mountain Warehouse —Spalding
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Assistant Manager - Spalding
BoyleSports —Spalding
- £13.20 an hour
Quick apply
Marketing and Communications Manager
Rapidrop Global —Peterborough
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Community Director
Trade Mastermind Limited —Peterborough
- £75,000 - £80,000 a year
- Full-time
- In-person
- Leadership
- Free parking
Quick apply
8d
Aftersales Manager
CarWorld Car Supermarket —Peterborough
- Full-time
- Sales
- Customer service
- In-person
Quick apply
3d
Sales Operations Manager
HBP Group —Peterborough
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Business development
Quick apply
Staff Manager
First Bus —King's Lynn
- Full-time
- Supervising experience
- Computer skills
- Employee assistance programme
- Employee discount
12d
Workforce Planning and Performance Lead - Fixed Term
CITB —Peterborough
- £42,642 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
11d
Store Manager
Poundland —Peterborough
- Up to £38,000 a year
- Retail management
- Leadership
- Employee discount
3d
General Sales Manager
Marshall Motor Group —King's Lynn
- Weekend availability
- Sales
- Annual leave
- Employee discount
Quick apply
Centre Manager - Stamford
HiQ Tyres and Autocare —Stamford
- Full-time
- Management
- Project management
- Leadership
- Employee discount
- Referral programme
Quick apply
Sales Manager
Branded Perfume UK Limited —Peterborough
- £24,784.50 - £27,000.00 a year
- Full-time
- Sales
- Customer service
- Leadership
- Free parking
- Employee discount
Quick apply
Neighbourhood Team Leader
Lincolnshire Housing Partnership —Boston
- £37,776 a year
- Weekend availability
- Administrative experience
- Organisational skills
- IT
5d
Team Leader
Kier Group —King's Lynn
- Full-time
- Mentoring
- Communication skills
- Flexible schedule
Building Services Manager
ACCENT housing —Peterborough
- £57,703 - £58,953 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Maintenance
Quick apply
11d

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MSP Service Desk Manager

RedBrick IT Solutions Limited
Bourne

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
8 days ago

Benefits

Free parking
Casual dress
Additional leave
Company pension
Company events
On-site parking

Qualifications

ITIL Certification
Azure
Management
Customer service
ITIL
Organisational skills
IT
Cybersecurity
Leadership
Communication skills

Full job description

Join RedBrick IT Solutions

At RedBrick IT Solutions, we’re passionate about delivering exceptional IT support and outstanding customer service. As our business continues to grow, we’re looking for an experienced Service Desk Manager to lead our support team, drive service excellence, and help shape the future of our operations.

This is an exciting opportunity for someone who enjoys leading people, improving processes and making a genuine difference. You’ll be responsible for the day-to-day management of our Service Desk, ensuring our clients receive an outstanding support experience while developing and motivating a talented team of engineers.

You’ll work closely with the Directors and play a key role in continually improving how we deliver our managed IT services.

The Role

As Service Desk Manager, you’ll have overall responsibility for the performance of our Service Desk.

You’ll lead the support team, ensure service levels are achieved, manage escalations, improve operational efficiency and help create an environment where both our customers and employees thrive.

This is a hands-on leadership role that combines people management, customer service, operational excellence and continual improvement.

Key Responsibilities

Team Leadership

· Lead, mentor and inspire a team of Service Desk Engineers.

· Conduct regular one-to-one meetings, performance reviews and development planning.

· Create a positive, supportive and accountable team culture.

· Coach engineers to continually improve both their technical and customer service skills.

· Identify training needs and support career progression.

Service Delivery

· Take ownership of Service Desk performance, ensuring SLA targets are consistently achieved.

· Monitor ticket queues and workloads to maximise efficiency and customer satisfaction.

· Act as the senior escalation point for complex technical or customer issues.

· Ensure incidents are managed professionally with clear communication throughout.

· Continually review and improve Service Desk processes and procedures.

Customer Experience

· Build strong relationships with our clients and become a trusted point of contact.

· Ensure every customer receives a professional, friendly and proactive service.

· Monitor customer feedback and identify opportunities for improvement.

· Turn service challenges into opportunities to strengthen long-term client relationships.

Operational Improvement

· Produce and review Service Desk performance reports.

· Analyse trends and recommend improvements to increase efficiency and service quality.

· Work alongside the leadership team to implement new systems, processes and best practices.

· Help develop the Service Desk as the business continues to grow.

About You

We’re looking for someone who enjoys leading people just as much as solving problems.

You’ll be an experienced Service Desk Manager, Team Leader or Senior Engineer ready to step into a management role, ideally within a Managed Service Provider (MSP).

Essential Skills & Experience

· Previous experience managing or leading an IT Service Desk.

· Experience working within a Managed Service Provider (MSP).

· Strong understanding of ITIL service management principles.

· Excellent leadership and people management skills.

· Ability to motivate, coach and develop technical teams.

· Excellent communication and customer relationship skills.

· Experience managing escalations and major incidents.

· Strong organisational skills with the ability to prioritise multiple workloads.

· A proactive approach to continual service improvement.

Desirable

· Microsoft 365 and Azure knowledge.

· Experience with PSA and RMM platforms.

· Knowledge of Cyber Security best practices.

· ITIL Foundation qualification.

What We Offer

· Salary of £40,000 - £45,000, depending on experience.

· Company pension.

· Ongoing training and professional development.

· Opportunities for career progression.

· A supportive, friendly working environment.

· The opportunity to genuinely influence how our Service Desk operates.

· Free on-site parking.

· Regular team events.

Why Join RedBrick?

At RedBrick, we believe that great customer service starts with a great team. We invest in our people, encourage new ideas and empower our managers to make decisions that improve both the customer experience and the working environment.

If you’re passionate about leadership, customer service and delivering exceptional IT support, we’d love to hear from you.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in spalding

MSP Service Desk Manager

Community Engagement Lead

Assistant Store Manager

Sales Manager

Customer IT Support Manager

Team Leader

Assistant Manager - Spalding

Marketing and Communications Manager

Community Director

Aftersales Manager

Sales Operations Manager

Staff Manager

Workforce Planning and Performance Lead - Fixed Term

Store Manager

General Sales Manager

Centre Manager - Stamford

Sales Manager

Neighbourhood Team Leader

Team Leader

Building Services Manager

I want to receive the latest job alerts for customer service manager in spalding

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