Front end associate Work, Jobs in Spondon, Dby (with Salaries)

Customer Service Associate
Soon As Solutions Ltd —Tamworth
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
3d
Associate Software Developer
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- SQL
- Analysis skills
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Associate Director
Gleeds —Nottingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Flexible schedule

More jobs to discover

Find similar jobs that you might be interested in.

Associate Software Developer
SOCOTEC UK & Ireland —Burton-On-Trent
As well as a competitive salary we can offer you a wide range of benefits including 25 days holiday with the opportunity to buy more, an electric car scheme (…
Quick apply
Lead Data Scientist (Model Developer) / Deep Learning Practitioner
Capital One UK —Nottingham
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits…

I want to receive the latest job alerts for front end associate in spondon, dby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

front end associate jobs near spondon, dby

Associate Director jobs in Nottingham

Software Engineer jobs in Basingstoke

Software Engineer jobs in The O2

Software Engineer jobs in Exeter

Gas Engineer jobs in Swansea

Software Engineer jobs in Scotland

Bus Engineer jobs in London

Associate Director jobs in Gloucestershire

Associate Director jobs in Basingstoke

Associate Director jobs in York

Full Time Hr Director jobs in Scotland

Associate Director jobs in Scotland

Customer Service Representative jobs in Peterborough

Customer Service Apprenticeship jobs in London

Prison Service jobs in Leeds

Customer Service Representative jobs in Torquay

Customer Service Representative jobs in Stafford

Customer Service Representative jobs in Aberfoyle

No Experience Civil Service jobs in Glasgow

Customer Service Associate

Soon As Solutions Ltd
Tamworth

Quick apply

Job details

Full-time
£28,000 a year
3 days ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
Logistics
Phone etiquette
Communication skills

Full job description

Our client are recruiting for this excellent opportunity to be part of a great team environment in a rapidly growing business. To provide a cost effective, reliable, efficient and sustainable delivery service meeting the customers’ needs and in line with the Company’s objectives.

Reporting to Front Line Manager, you will be responsible for being the first point of contact for customers and drivers. The role requires a high level of flexibility & the ability to communicate orally as well as in writing, working off own initiative & performing consistently & efficiently. Communication will be via Telephone, email & proactive alerts. Working to achieve optimum customer satisfaction and service delivery at all times.

This role will be a 12 week temp to perm and will involve time spent working as both customer service and controller, so it requires a great deal of flexibility and multi-skilling.

Duties Include:

To provide a consistently high standard of Customer Service to all customers
Respond appropriately and professionally to all customer requests
Respond appropriately and professionally to all driver requests
Job Allocation to drivers and planning to achieve required response times to ensure Customer Satisfaction within required profit margins.
Maintain continuous contact with Customer and Driver during end-to-end process of our service provision.
Costing of jobs for Customer and Driver
Professional and efficient point of contact for customers and drivers via inbound/outbound calls and e mail.
Handling of live customer complaints
Achieve response times (SLA)
Full awareness of real-time resource availability
Accurate pricing of jobs for drivers and customers as per pricing process
Maximise profit and prevent occurrence of loss-making jobs

Applicant Criteria:

Must be willing to work on a rolling 4 on 4 off basis based on a 12hr shift
Strong work ethic giving full attention to detail and accuracy
Able to solve problems and work with minimal supervision
Experience working in high pressured environment
Be able to demonstrate a strong customer focus in a fast-paced environment.
Excellent customer service skills with rapport building abilities
Excellent communication skills especially a high standard of telephone etiquette
Strong administration skills
Willingness to be flexible
Excellent interpersonal skills , with willingness to co-operate and work effectively as part of a team
Previous contact centre experience preferred
Able to identify issues, problems and opportunities and able to practically resolve and implement corrective action as appropriate.
Generates enthusiasm and has a positive attitude to change.
Able to work on your own initiative and prioritise workloads
Logistics Industry experience preferred

Pay: £28,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

front end associate jobs in spondon, dby

Customer Service Associate

Associate Software Developer

Associate Director

More jobs to discover

I want to receive the latest job alerts for front end associate in spondon, dby

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected