Trainee CHC Caseworker / Legal Graduate / Caseworker
Acorn Continuing Healthcare
Salary: £25,500 basic
Hours: Full-time, Monday to Friday (37.5 hours)
Location: Home-based in Devon
Regular training and team meetings in North Devon
Build a Career, Not Just a Job
Acorn Continuing Healthcare is a specialist firm supporting individuals and families with NHS Continuing Healthcare (CHC) funding assessments, reviews and appeals.
Due to continued growth, we are looking for an ambitious, confident and highly organised individual to join our team.
This is a development role combining case administration, client communication and casework, with full training and the opportunity to progress into reviewing complex cases, drafting detailed representations and advocating on behalf of clients and their families.
You do not need previous NHS Continuing Healthcare experience. We are looking for someone with the right legal or analytical background, attention to detail, communication skills and ambition to develop.
The Opportunity
Initially, you will support the day-to-day management and preparation of client cases while working closely with experienced CHC caseworkers.
You will be involved in real cases from the outset and gradually trained across the full NHS Continuing Healthcare process.
As your knowledge and experience develop, the role will progress from case administration and support into case reviewing, professional drafting and advocacy.
For the right person, this is an opportunity to develop specialist expertise and build a long-term career within a growing business.
What You'll Be Doing
Your initial responsibilities will include:
- Managing and maintaining client case files
- Requesting and chasing medical, care and NHS records
- Liaising with clients, NHS organisations, care homes and other professionals
- Organising and preparing records for detailed case review
- Reviewing documentation and identifying relevant evidence or missing information
- Preparing case chronologies and evidence summaries
- Speaking with prospective clients and conducting initial enquiry and triage calls
- Providing regular updates to existing clients
- Supporting experienced caseworkers with the review of medical and care records
- Proofreading and quality-checking reports and Letters of Representations
- Checking evidence within drafted representations against the underlying records
- Assisting with preparation for NHS CHC assessments, reviews and appeals
As you develop, you will be trained to:
- Conduct detailed reviews of medical and care records
- Analyse evidence across the NHS Continuing Healthcare care domains
- Assess the Nature, Intensity, Complexity and Unpredictability of an individual's needs
- Understand and apply the Primary Health Need test
- Develop case strategies and recommendations
- Draft detailed Letters of Representations and appeal submissions
- Prepare clients for assessments and appeals
- Attend Multi-Disciplinary Team assessments and appeal meetings
- Advocate on behalf of clients and their families
Who This Role Suits
This role may particularly suit someone with a background as a:
- Law Graduate
- Paralegal
- Legal Assistant
- CILEX / legal professional
- Caseworker
- Claims handler
- Advocate
- Graduate or professional with strong analytical and written skills
Previous NHS Continuing Healthcare experience is not required, as specialist training will be provided.
You will stand out if you:
- Have excellent written and analytical skills
- Have exceptional attention to detail
- Are confident communicating with clients in sensitive situations
- Can review large volumes of information and identify important evidence
- Are organised and able to manage multiple cases and deadlines
- Are proactive, reliable and take ownership of your work
- Are comfortable speaking with prospective clients
- Are ambitious and want to develop beyond an administrative role
- Are able to work independently while also contributing as part of a small team
- Have a genuine interest in helping individuals and families navigate complex situations
Requirements
- Law degree, legal qualification or relevant legal/casework experience preferred
- Excellent written and verbal communication skills
- Strong IT skills, including Microsoft Word and Outlook
- Full UK driving licence
- Based in Devon
- Able to travel to North Devon for regular training and team meetings
- Willingness to travel to assessments, meetings or panels where required, although these predominantly take place remotely
- Comfortable working from home and managing your own workload
- Work well under pressure
- A positive, proactive and can-do attitude
Working Setup
This is primarily a home-based role, and applicants can be based anywhere within Devon.
Regular face-to-face training, development sessions and team meetings will take place in North Devon.
Most client meetings, NHS assessments and appeal meetings are conducted remotely by telephone or Microsoft Teams, although occasional travel may be required.
Reasonable travel expenses incurred for required business travel, including attendance at training, meetings, assessments and appeals, will be paid by the company.
Training & Progression
This is not intended to remain an administrative position.
The successful candidate will receive ongoing training and practical experience with the intention of progressing into a specialist CHC Caseworker, Reviewer and Advocate.
As your experience develops, you will take increasing responsibility for your own cases, including conducting detailed case reviews, drafting representations and ultimately representing clients during NHS Continuing Healthcare assessments and appeals.
There is genuine opportunity to progress into a more senior role and play a central part in the future development of the company.
Why Join Acorn Continuing Healthcare?
- Full specialist training in NHS Continuing Healthcare
- Direct involvement in meaningful client work
- Practical experience in case analysis and professional drafting
- Development into client representation and advocacy
- Primarily home-based working
- Regular face-to-face training and support
- Reasonable business travel expenses paid
- Genuine career progression
- Increasing responsibility as your knowledge develops
- Opportunity to grow with an expanding specialist business
- The opportunity to make a genuine difference to individuals and their families
Apply Now
If you are looking for a role where you can develop specialist expertise, take increasing responsibility and build a long-term professional career, we would like to hear from you.
We are looking for someone who wants more than simply an administrative position someone with the ability and ambition to develop into a skilled caseworker, reviewer and advocate and become an integral part of Acorn Continuing Healthcare as we continue to grow.
Benefits:
- Company pension
- Free parking
- On-site parking
Application question(s):
- Please provide a covering letter with your CV
Work Location: Hybrid remote in Barnstaple
