Patient experience manager Work, Jobs in Springbank, Gls (with Salaries)

SARC Team Leader
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £39,959 - £48,117 a year
- Part-time
- Communication skills
Employee Relations Advisor
PortmanDentex —Cheltenham
- Full-time
- Hybrid work
- Human resources
- Employee assistance programme
Quick apply
Experienced Practice Manager
High Street Dental Practice and Cotswold Implant Centre —Stonehouse
- Full-time
- Management
- Business development
- Human resources
Quick apply
Diabetic Retinal Screener/Trainee Diabetic Retinal Screener, Band 4
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Full-time
- Computer literacy
- GP surgery experience
- Travel
11d
Head of Digital Change & Skills Development, Band 8b (Maternity Cover)
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £66,582 - £77,368 a year
- Full-time
- Patient care
- Leadership
- Annual leave
- Employee discount
6d
Regional Health, Safety and Fire Risk Specialist (North)
PortmanDentex —Cheltenham
- Full-time
- Hybrid work
- Hospitality
- Travel
- Organisational skills
- Employee assistance programme
Quick apply
MDT Co-ordinator - Cancer Services, Band 4
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Full-time
- Anatomy knowledge
- Annual leave
- Employee discount
1d
Part Time/Full Time GP Patient Advisors wanted for a busy Doctors Surgery
St George's Surgery —Cheltenham
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Project Manager - Countywide Services
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
8d
Trainee Bus Driver - Cheltenham Depot
Stagecoach —Cheltenham
- £32,647 a year
- Weekend availability
- No experience needed
- Driving
- School
- Paid training
- Annual leave
Employee Relations Advisor
St Richard’s Hospice —Worcester
- £37,000 a year
- Full-time
- Human resources
- Hospice
- Annual leave
- Sick pay
12d
Personal Assistant
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
5d
Finance Manager
GDoc Ltd —Gloucester
- £50,000 a year
- Part-time
- Analysis skills
- Supervising experience
- Accounting
Quick apply
CAMHS Senior Systemic Psychotherapist and Systemic Interventions Lead
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £57,528 - £64,750 a year
- Full-time
- Leadership
- Communication skills
Deputy Manager
CareTech Group —Kington
- £15.79 an hour
- Part-time
- Remote
- School
- Employee discount
Optical Domiciliary Manager
The Vision Centre —Gloucester
- From £29,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
6d
Category manager - Dental Plan
PortmanDentex —Cheltenham
- Full-time
- Hybrid work
- Data analysis skills
- Project management
- Bachelor's degree
- Employee assistance programme
Quick apply
Customer Service Supervisor
Arjo —Gloucester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Employee Relations Advisor
St. Richard's Hospice —Worcester
- £37,000 a year
- Full-time
- Human resources
- Hospice
- In-person
- Annual leave
- Sick pay
Quick apply
7d
Clinician Engagement Lead - Scotland
PortmanDentex —Cheltenham
- Part-time
- Microsoft Office
- Mentoring
- Communication skills
Quick apply

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patient experience manager jobs near springbank, gls

SARC Team Leader

Gloucestershire Health and Care NHS Foundation Trust -
Gloucester

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Job details

Part-time
£39,959 - £48,117 a year

Qualifications

Communication skills

Full job description

This role is offered on a permanent basis. The hours are part-time, 22.5 hours per week.

Hope House Sexual Assault Referral Centre (SARC) is a service in Gloucestershire offering 24/7 emotional and practical support; as well as forensic medical care, to anyone who has been raped or sexually assaulted.

Victims are offered support based on their individual needs and can access the service via the Police and other professionals. Victims can also contact the SARC directly to arrange an appointment without Police involvement.

The role of a SARC Team Leader is to support the SARC Service Manager with the management and development of the Crisis Worker and Administrative Team ; based at Hope House SARC. The post holder will also contribute to the Crisis Worker rota , on an adhoc basis, as the service requires . They will be able to support the Sexual Offences Examiner, during a Forensic Medical Examination.

The post holder will report directly to the SARC Service Manager. They shall be based at Hope House SARC, Gloucester.

They will lead the Crisis Worker and Administrative Team ; and support the Service Manager, Clinical Director , and Lead Nurse , with the day-to-day operational running of Hope House SARC.

In addition, they will be available on an adhoc basis, as the service requires, for on-call duties out of hours 07:00-19:15 and 19:00-07:15 (weeknights, weekends and bank holidays) . Any hours worked while on call will be paid at the Agenda for Change hourly rate, and a retainer fee will be provided.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.

76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.

81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

To conduct annual appraisals and 1-2-1’s; and adhere to competency frameworks for ensuring that all staff are up to date with appropriate mandatory and essential to role training; ensuring their competences are maintained.

To participate in the recruitment of staff, in line with the Trust’s operation recruitment policies.

To manage the Crisis Worker on-call rota and observe the Team, on a regular basis; to ensure service delivery, as commissioned.

Conduct audits including review of notes, record keeping and safeguarding.

To support the Service Manager, Clinical Director and Lead Nurse with service development and implementation.

To conduct case debriefs with the Crisis Workers, following a Forensic Medical Examination.

To support the Service Manager and the Business Intelligence Teams, to implement, monitor and evaluate the SARC service; providing monthly, quarterly and annual reports.

Work with the SARC Manager and Engagement Coordinator to raise awareness and develop communication strategies with key partners and key referral services across Gloucestershire. This will include attending monthly meetings with Gloucestershire Constabulary and other partner agencies.

Ensure effective management of absence including sickness, in line with Trust Policies.

Monitor all aspects of Health & Safety, and address with the Service Manager as necessary.
To provide 24-hour support to victims of sexual abuse; who may or may not wish to make a report to the police.
To provide support and information, both in person and over the phone, to enable victims to make informed decisions in relation to medical care, forensic examination and police involvement.
To provide a sensitive and non-judgmental service, using effective communication skills.
To know and understand the processes and procedures involved in attending the SARC and to explain these clearly to the victim in order to gain informed consent for examination.
To inform victims about the self-referral service and the choices available; ensuring that they are supported and informed in a sensitive and appropriate way.
To advocate for the victim when needed, ensuring that their dignity, wishes and beliefs are respected and that they are involved in a shared decision-making process. This will include liaising with the Police and third-party organisations.
To offer a welcoming, safe and confidential environment for the victim and their families, attending the centre.
To provide support to the Sexual Offences Examiner, during the Forensic Medical Examination.
To assist with the collection of forensic samples, ensuring continuity and chain of evidence are maintained.
To undertake a Forensic Medical Examination at any location outside the SARC, in order to meet the victim’s needs (ie, hospital).
To forensically clean the examination suite to maintain the forensic integrity of the SARC; in accordance with the ISO 15189 FSR Accreditation.

This role is not eligible for sponsorship as per the Government’s UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas

Apply Now

Refine Your Search

patient experience manager jobs in springbank, gls

SARC Team Leader

Employee Relations Advisor

Experienced Practice Manager

Diabetic Retinal Screener/Trainee Diabetic Retinal Screener, Band 4

Head of Digital Change & Skills Development, Band 8b (Maternity Cover)

Regional Health, Safety and Fire Risk Specialist (North)

MDT Co-ordinator - Cancer Services, Band 4

Part Time/Full Time GP Patient Advisors wanted for a busy Doctors Surgery

Senior Project Manager - Countywide Services

Trainee Bus Driver - Cheltenham Depot

Employee Relations Advisor

Personal Assistant

Finance Manager

CAMHS Senior Systemic Psychotherapist and Systemic Interventions Lead

Deputy Manager

Optical Domiciliary Manager

Category manager - Dental Plan

Customer Service Supervisor

Employee Relations Advisor

Clinician Engagement Lead - Scotland

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