Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
Ingenico EMEA operates a professional services capability that is responsible for client engagement, delivery of exceptional outcomes, and supporting the business to drive revenue, margin and market relevance.
Within this context, this role requires:
Key Responsibilities:
The Solution Engineer is responsible for supporting the identification and conversion of PS opportunities, client engagement, the delivery of exceptional outcomes and supporting the business to drive revenue, margin and market relevance. Specifically:
- Contribution to the development/implementation of business plan and effective operation of Professional Services .
- Working to ensure effective support in alignment with demand, productive use of resources and quality assurance of deliverables produced
- Own the opportunity conditioning process, ensuring portfolio of potential demand is understood, appropriately prioritised and supported through its approval review process
- Support pre-sales activity on demand, providing solution guidance, subject matter expertise and customer engagement support to promote Ingenico solutions and capability whilst working to win PS commissions
- Support and maintain the education of the local sales team in the PS offering
- Opportunity conditioning and engagement with delivery teams (internal and external) to position and commission PS engagements under direct responsibility
- Requirement capture, translation and outcome mapping, serving as the voice of the customer at all times whilst balancing the practical reality of current business capability
- Lead/support the delivery and assurance of all Professional services engagements ensuring focus on the timely delivery of committed outcomes
- Interface with Group functions and external partners to secure access to new solutions and capability that supports or extends Ingenico’s Professional Services offering
- Active intelligence gathering drawn from across the payment landscape to inform and enhance Ingenico’s PS offering
- Support the development of new PS value propositions, supporting collateral and capability (people, process & tooling)
- Prepare/contribute to key performance reporting actively using the insight to control and improve performance
- Develop and promote (internally & externally) PS thought leadership and credibility through personal and team public profile
- Promote and protect Ingenico and the Professional Service’s team’s reputation in course of any engagement or general business activity
- The job will also encompass any other duties and activities required to fulfil the demands of the department as a whole.
Competency/Skill Requirements:
- Experience in the payment ecosystem and in particular payment technologies (embedded applications, web-based solutions).
- Experience in pre-sales support working with business development teams to support the marketing and promotion of end to end payment solutions and payment advisory services
- Demonstrable experience of contributing to the delivery of high value & complex projects of work, in a technology environment.
- Demonstrable experience of delivering high standard of professional solution management services and functional/organisational advocacy.
- Demonstrable experience of managing stakeholders (all levels of seniority) expectation and satisfaction effectively.
- Ability to rapidly absorb and apply process or technical information, with a logical and analytical approach to problem solving
- Ability to capture and translate need providing the bridge to technical domains
- Self-supportive with a high degree of initiative & enthusiasm, requiring minimal management.
- Able to apply quality standards to all tasks undertaken, ensuring that nothing is overlooked
- Good verbal and written communication skills
- Ability to adapt to a rapidly changing environment and apply it to business needs
- Able to work well in a cross-functional team environment, with the ability to develop and sustain good working relationships
Behaviour skills :
- Hands-on, autonomous, self-motivated and must enjoy working within a changing & dynamic organisation.
- Be able to work under pressure.
- Be able to work with customers (both internal & external) of all cultures, as this is an international role.
- Excellent client facing skills.
- Self-motivated with high level of energy and drive
- Professionalism and business ethics
- Facilitation and negotiation skills
- Excellent communication skills (both written and oral) in local language & English
Education Qualifications / Experience Requirements:
- A good degree from a leading university in a technical or commercial subject
- 6+ years of experience in a professional services, solution management or pre-sales role
- Proven experience of working within a professional, fast moving and challenging environment
- Ability to balance multiple engagements and clients whilst working on time and to budget
- Experience of working across mixed stakeholder groups and business levels
As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.
Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We want to adapt our processes and create a safe work environment that welcomes everyone.
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