Head of crm Work, Jobs in Springfield, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Head of CRM
Grace Media —Manchester
- £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Machine learning
Quick apply
7d
CRM Manager
Hakim Group —Darwen
- £35,000 - £55,000 a year
- Full-time
- Leadership
Head of CRM, Loyalty and Retention
The Protein Works™ —Liverpool
- Full-time
- Presentation skills
- Work from home
- Employee discount
Quick apply
Head of Operational Delivery
Pennington Choices Ltd —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
Head of Gaming Growth
Betfred —Manchester
- Full-time
- Analysis skills
- Leadership
- Marketing
- Employee assistance programme
Quick apply
Client Manager - Events
Showforce —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Head of Digital
Hakim Group —Darwen
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
- Free parking
- Employee discount
8d
Head of People
MCR Property Group Ltd —Manchester
- £70,000 - £80,000 a year
- Human resources
- Business
- Leadership
Quick apply
Head of Content
Arne Clo Ltd —Warrington
- Management
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Coordinator
TVS Supply Chain Solutions —Chorley
- Weekend availability
- Customer service
- Travel
- Communication skills
Head of Regional Marketing (EMEA)
LGC Group —Bury
- Full-time
- Hybrid work
- Marketing
- English
- No degree
Quick apply
Head of Merchant Support
Total Processing Ltd —Manchester
- Hybrid work
- Salesforce
- IT
- Financial services
- Annual leave
Quick apply
7d
Property Management and Maintenance Manager
Sell UK Property Ltd —Burnley
- £37,000 - £38,000 a year
- Full-time
- Management
- Data analysis skills
- Maintenance
- Free parking
- Health & wellbeing programme
Quick apply
Head of Seller Demand- B2B Marketing
OnBuy —Manchester
- £90,000 - £105,000 a year
- Full-time
- Hybrid work
- AI
- Annual leave
- Employee assistance programme
Quick apply
International Marketing Manager
Flavour Warehouse Group —Darwen
- Full-time
- Marketing
- Bachelor's degree
- In-person
- Employee discount
- Life insurance
Quick apply
6d
Head of Lettings
Intus lettings —Salford
- £40,000 - £50,000 a year
- Full-time
- Continuous improvement
- Travel
- Organisational skills
- Free parking
Quick apply
Applications Support Analyst
Slingco —Rossendale
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Head of Digital Marketing & Performance
Love2shop —Liverpool
- Full-time
- Presentation skills
- Travel
- Employee discount
Quick apply
Head of Account Management
Close Brothers —Sale
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

head of crm jobs in springfield, lan

Head of Customer Experience

Head of CRM

CRM Manager

Head of CRM, Loyalty and Retention

Head of Operational Delivery

Head of Gaming Growth

Client Manager - Events

Head of Digital

Head of People

Head of Content

Customer Service Coordinator

Head of Regional Marketing (EMEA)

Head of Merchant Support

Property Management and Maintenance Manager

Head of Seller Demand- B2B Marketing

International Marketing Manager

Head of Lettings

Applications Support Analyst

Head of Digital Marketing & Performance

Head of Account Management

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