Customer experience agent Work, Jobs in St Albans, Hrt (with Salaries)

Customer Experience Executive
Step Change Outsourcing —Stevenage
- From £25,610.65 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Free parking
- Profit sharing
Quick apply
10d
Visa Documentation Agent
TLScontact UK —London
- £26,436 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
4d
Customer Service Advisor
PayPoint —Welwyn Garden City
- £25,510 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Telephone Business Development Consultant, OnTheMarket - London
CoStar Group —London
- Full-time
- No degree
- Organisational skills
- Communication skills
- Annual leave
Customer Service Advisor
Bionic Services Ltd —Luton
- Full-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
13d
Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply
Reservations Agent Day
DiamondAir International Ltd —London
- £28,500 - £30,000 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Installation Support Agent
Flatpay —London
- English
- IT
- In-person
Quick apply
Customer Operations Agent (Collections)
Onmo —London
- £33,000 a year
- Hybrid work
- CRM software
- Customer service
- Negotiation
9d
Customer Service Agent
Ghost London —London
- £13 an hour
- Part-time
- Microsoft Word
- CRM software
- Microsoft Outlook
Quick apply
Customer Support Agent
Flatpay —London
- Full-time
- Customer service
- English
- In-person
Quick apply
Utilities Renewals Agent
SwiftSwitch —London
- £24,000 - £28,000 a year
- Monday to Friday
- Sales
- Communication skills
Quick apply
Junior Collections Officer
Splend —London
- Full-time
- Microsoft Office
- Organisational skills
Quick apply
Property Manager
Hamptons —St Albans
- Microsoft Office
- IT
Trainee Estate Agent - Central London
Foxtons —London
- £32,000 - £50,000 a year
- Communication skills
- Annual leave
Quick apply
Customer Service Agent
Northgate Vehicle Hire —Egham
- £30,143 a year
- Employee discount
Quick apply
4d
Trainee Estate Agent
Foxtons —London
- From £32,000 a year
- Driving
- Communication skills
- Annual leave
Quick apply
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
3d
Receptionist
Bionic Services Ltd —Luton
- Full-time
- Customer service
- Microsoft Office
- Front desk
- Annual leave
- Employee assistance programme
Quick apply
13d
Customer Service Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Quick apply
12d

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Customer Experience Executive

Step Change Outsourcing -
Stevenage

Quick apply

Job details

Full-time
From £25,610.65 a year
10 days ago

Benefits

Free parking
Profit sharing
Annual leave
Company pension
Canteen
Company events
Employee discount
Referral programme
On-site parking

Qualifications

Microsoft Powerpoint
Sales
Customer service
Computer literacy
GCSE
Leadership
Communication skills

Full job description

The role
The Customer Experience team play a pivotal role in helping develop our Sales Agents, by providing great coaching and feedback on the quality of their sales calls.

As the Customer Experience Executive, you are responsible for listening to calls made by our Sales Team and reviewing them against both the Company and Client standards regarding the level of quality, as well as ensuring the calls are compliant. You will then be expected to complete the relevant documentation to pass back to the Team Leader for them to coach and feedback to the Sales Agents – you must therefore have competent listening skills and written communication.

The ideal candidate will be confident in providing constructive feedback regarding the quality of their calls. You will work collaboratively across other departments within the business, including the Training team, to define specific areas where groups of Sales Agents may have a development need.

To measure success, you will be required to share a weekly overview of performance regarding the Sales Agents calls you have listened to, evaluating against the quality metrics set. You will be able to track the progress made from your coaching and feedback by using our quality monitoring data management system, reviewing both overall team performance and for individual Sales Agents.

What’s in it for you?

Monthly bonus opportunity - £50 per month subject to hitting your objectives.
28 days annual leave, including bank holidays
BT & EE discount
Pension contribution
Excellent career progression giving you the chance to continually develop, learn key business and leadership skills within our organisation
Free on-site parking
On-site canteen

What we’re looking for someone who has:

Attention to detail
The ability to work in a fast-paced environment
Reliability and professionalism
Excellent communication skills, both verbal and written
Computer literacy, including PowerPoint and Excel
The ability to listen to a high volume of calls whilst maintaining focus for long periods
Patience and great people and customer service skills
A focus on outstanding quality and customer service
Must be a self-motivator and self-starter
Having call centre and/or quality measurement experience is preferable but not a necessity

This role is a full time position, 40 hours per week.
Mon-Thurs 09:00-18:15, Fri 09:00 -15:45.
This role is office based.

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Job Type: Full-time

Pay: From £25,610.65 per year

Benefits:

Company events
Employee discount
On-site parking
Profit sharing
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer experience agent jobs in st albans, hrt

Customer Experience Executive

Visa Documentation Agent

Customer Service Advisor

Telephone Business Development Consultant, OnTheMarket - London

Customer Service Advisor

Junior Account Manager (Customer Support)

Reservations Agent Day

Installation Support Agent

Customer Operations Agent (Collections)

Customer Service Agent

Customer Support Agent

Utilities Renewals Agent

Junior Collections Officer

Property Manager

Trainee Estate Agent - Central London

Customer Service Agent

Trainee Estate Agent

Support Analyst

Receptionist

Customer Service Agent

I want to receive the latest job alerts for customer experience agent in st albans, hrt

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