Debt relief & collection occupations Work, Jobs in St Albans, Hrt (with Salaries)

Collections Agent (Part Time)
Onmo —London
- £33,000 a year
- Part-time
- Remote
- CRM software
- Customer service
- Negotiation
Customer Service Live Chat Agent
Mr Lender —Loughton
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
6d
Collections Specialist
Tabeo —London
- Weekend availability
- Remote
- Financial services
- Communication skills
- Negotiation
- Annual leave
Field Welfare Officer
Fulmar Services —North London
- £37,000 - £42,000 a year
- Full-time
- Travel
- Financial services
- Communication skills
- Life insurance
- Referral programme
Quick apply
2d
Customer Operations Agent (Collections)
Onmo —London
- £28,000 a year
- Remote
- CRM software
- Customer service
- Negotiation
Collections Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Data entry
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
6d
Collections Executive
Funding Circle —London
- £32,500 - £35,000 a year
- Full-time
- Hybrid work
- AI
Quick apply
6d
Field Collections Agent
Orbit Credit Services —Enfield
- £28,665 - £35,765 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
Collections Specialist
Updraft —London
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
Quick apply
Income & Debt Officer
Hertfordshire County Council —Stevenage
- £25,583 - £28,142 a year
- Part-time
- Hybrid work
- Microsoft Word
- English
- Continuous improvement
10d
Collections Specialist
TransferRoom —London
- Part-time
- Hybrid work
- Spanish
- English
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
7d
Finance Assistant
Hertfordshire County Council —Stevenage
- £27,694 - £31,022 a year
- Hybrid work
- English
- Organisational skills
- Communication skills
1d
FTA & Sundry Debt Officer
Christian Action Housing —London
- £35,770 a year
- Full-time
- Employee assistance programme
Quick apply
1d
Field Agent / Warrant Officer - 3 Month Fixed Term Contract
Resolvecall —South West London
- £2,566 a month
- Full-time
- Data entry
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
19h
Income Services Officer
HYDE HOUSING ASSOCIATION —London
- £35,100 - £36,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
9d
Representations & Appeal Officer X3
The City Of London —London
- £32,110 - £42,150 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
9d
Council Tax Arrears and Corporate Debt Recovery Officer
Enfield Council —Enfield
- £38,256 - £39,276 a year
- Call to connect
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
8d
Credit Controller - Open Market
AXIS Insurance —London
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- IT
- Annual leave
Collection Representative
Wilson Sonsini Goodrich & Rosati —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Council Tax Revenue Officer
London Borough of Barking and Dagenham —London
- English
- Organisational skills
- Communication skills

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debt relief & collection occupations jobs near st albans, hrt

Collections Agent (Part Time)

Onmo
London

Apply Now

Job details

Part-time
£33,000 a year

Qualifications

CRM software
Customer service
Negotiation

Full job description

Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young but we have an incredible team in place and big ambitions for the years ahead.

We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer.

RESPONSIBILTIES

Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels
Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions
Providing customers with assistance in managing their account and conducting account maintenance tasks
Handling account queries about account balances, payments and any other concerns
Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential
Use various database systems and technology to deliver great customer care
Follow communication procedures, guidelines and policies
Be on frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability
Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle.
Information Gathering - gaining a great understanding of our customer’s circumstances through various questioning techniques.
Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts.
Negotiating, implementing, and monitoring feasible repayment solutions that consider the customers circumstances while balancing the business's best interests.
Complete income and expenditure assessments with customers and agree appropriate forbearance support

FCA Compliance & Consumer Duty:

At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. In this role that involves:

Proactively identify areas where policies or procedures may create foreseeable harm and suggest improvements.
Participate in regular Consumer Duty training and maintain up-to-date understanding of regulatory expectations.
Following the FCA Conduct Rules:
- You must act with integrity
- You must act with due skill, care and diligence
- You must be open and cooperative with the FCA, PRA and other regulators
- You must pay due regard to the interests of customers and treat them fairly
- You must observe proper standards of market conduct

EXPERIENCE

Passionate in delivering great customer service with strong phone contact handling skills and active listening. You will have the ability to listen, understand and articulate challenging conversations verbally and in writing. You are naturally very friendly, polite, patient and understanding
Strong negotiation skills, with the ability to sensitively and courageously find the best solutions for customers experiencing financial difficulties.
High attention to detail, with the ability to accurately document information.
Ability to handle sensitive financial information with discretion and confidentiality.
Capable of managing challenging conversations with customers.
Ability to multitask and manage time effectively, working in a fast-paced environment where there is constant change and growth
Adaptable in your communication and approach to meet different customer needs
Maintain a high quality of service when supporting a high volume of customers through a variety of contact channels
Experience in the use of CRM systems and able to learn and adapt to multiple agent tools
Self-motivated, can be relied upon to follow up on questions and outstanding actions for customers.

Apply Now

Refine Your Search

debt relief & collection occupations jobs in st albans, hrt

Collections Agent (Part Time)

Customer Service Live Chat Agent

Collections Specialist

Field Welfare Officer

Customer Operations Agent (Collections)

Collections Agent

Collections Executive

Field Collections Agent

Collections Specialist

Income & Debt Officer

Collections Specialist

Finance Assistant

FTA & Sundry Debt Officer

Field Agent / Warrant Officer - 3 Month Fixed Term Contract

Income Services Officer

Representations & Appeal Officer X3

Council Tax Arrears and Corporate Debt Recovery Officer

Credit Controller - Open Market

Collection Representative

Council Tax Revenue Officer

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