About Us
The Millennium Centre (St Helens) Ltd is a well-established local charity dedicated to supporting communities across the Borough of St Helens by providing high-quality facilities for charities, community organisations, businesses and public services.
Following the acquisition of the historic Mansion House in Victoria Park, we are seeking an enthusiastic and organised Business Support Officer to join our team.
This is a unique opportunity to become one of the first permanent members of staff based at Mansion House, helping to establish and support an exciting new community hub. You will play a key role in creating a welcoming environment for visitors whilst supporting the administration, finance and day-to-day operation of the building.
As Mansion House develops and occupancy increases, the role is expected to progress to a full-time position (37.5 hours per week).
The Role
This is a varied and rewarding position combining reception, administration, finance and operational support within a small, friendly team.
The successful candidate will be the first point of contact for visitors, tenants and contractors whilst also providing administrative and financial support to the Executive Chairman and management team.
The role requires someone who is organised, proactive and able to work independently using their own initiative. Excellent communication skills, attention to detail and a flexible approach are essential.
No two days are the same, making this an excellent opportunity for someone who enjoys a varied role and wants to contribute to the development of an exciting community project.
Main ResponsibilitiesReception
- Welcome visitors, tenants, contractors and members of the public in a professional and friendly manner.
- Provide an efficient reception service and act as the first point of contact for enquiries.
- Answer and direct telephone calls and respond to email enquiries.
- Manage incoming and outgoing post and deliveries.
- Assist with room bookings, visitor enquiries and meeting arrangements.
- Ensure reception and communal areas are welcoming, tidy and well presented.
- Maintain visitor records where required.
Administration
- Provide administrative support to the Executive Chairman and management team.
- Prepare correspondence, reports and meeting documentation.
- Take minutes at meetings where required.
- Maintain accurate electronic and paper filing systems.
- Coordinate meetings, appointments and room bookings.
- Order office supplies and maintain stock levels.
- Assist with maintaining tenancy records and operational documentation.
- Support the administration of building compliance records.
- Assist with updating the charity's website and social media platforms where required.
Finance
- Process supplier invoices using Sage.
- Assist with supplier payment runs.
- Maintain accurate financial records.
- Assist with bank reconciliations.
- Liaise with suppliers regarding invoices and payments.
- Assist with general finance administration.
- Support the preparation of financial information for management when required.
Operations & Facilities
- Assist in overseeing contracts for building services, maintenance and contractors.
- Help monitor the performance of contractors to ensure services are delivered to the required standard.
- Assist in coordinating maintenance works and contractor visits.
- Support the day-to-day operation of Mansion House and ensure issues are reported promptly.
- Assist with maintaining health and safety records and compliance documentation.
- Help oversee the work of the domestic cleaning team, ensuring cleaning standards are maintained and any issues are reported to management.
- Liaise with tenants and contractors regarding operational matters.
Community & Fundraising
- Assist with organising fundraising events and community activities.
- Support fundraising initiatives and donor events.
- Assist in preparing promotional material and event administration.
- Welcome guests attending fundraising and community events.
- Support the development of Mansion House as a vibrant community and charitable hub.
General Responsibilities
- Build and maintain positive relationships with tenants, visitors, volunteers, contractors and partner organisations.
- Maintain confidentiality when handling sensitive information.
- Work collaboratively as part of a small team.
- Respond flexibly to changing priorities.
- Undertake any other reasonable duties commensurate with the role.
About You
We are looking for someone who is:
- Friendly and approachable.
- Professional and well presented.
- Organised with excellent attention to detail.
- Proactive and able to use their own initiative.
- Flexible and adaptable.
- Reliable and trustworthy.
- Confident communicating with people at all levels.
- Able to manage multiple priorities.
- Passionate about supporting charities and the local community.
Essential Skills & Experience
- Previous administration experience.
- Previous reception or customer service experience.
- Previous finance or accounts administration experience.
- Experience using Sage or similar accounting software.
- Good knowledge of Microsoft Office (Word, Excel and Outlook).
- Excellent written and verbal communication skills.
- Strong organisational and time management skills.
- Ability to prioritise workload and meet deadlines.
- Ability to work independently and as part of a team.
Desirable Skills & Experience
- Experience within the charity or voluntary sector.
- Experience working in a multi-tenant office or community building.
- Experience coordinating contractors or facilities services.
- Experience assisting with fundraising or event management.
- Experience updating websites or social media.
- Knowledge of Microsoft 365.
Qualifications
GCSE or equivalent, including English and Mathematics.
Administration, Business or Finance qualifications are desirable but not essential.
HoursInitial Hours
- Monday: 2:30pm – 5:00pm
- Tuesday: 1:30pm – 5:00pm
- Wednesday: 9:00am – 5:00pm
- Thursday: 9:00am – 5:00pm
- Friday: 9:00am – 5:00pm
30 hours per week.
Following the successful development and occupation of Mansion House, the role is expected to increase to 37.5 hours per week (Monday to Friday).
Please note: This role requires flexibility. Occasional additional hours, evening and weekend working may be required to support the operational needs of Mansion House, meetings, fundraising events and community activities. Where possible, reasonable notice will be given.
Benefits
- Company pension
- On-site parking
- Training and development opportunities
- Opportunity to progress to a full-time role
- Opportunity to help shape one of St Helens' newest community and charity hubs
- Supportive and friendly working environment
- Opportunity to work within one of St Helens' most historic buildings
Experience
- Administration: 1 year (preferred)
- Reception or Customer Service: 1 year (preferred)
- Finance or Accounts Administration: 1 year (preferred)
- Sage or similar accounting software: 1 year (preferred)
Licence/Certification
- Full UK Driving Licence (preferred)
Job Types: Full-time, Permanent
Pay: Up to £30,000.00 per year
Benefits:
Application question(s):
- Do you have experience with Sage or similar accounting software?
- Are you available to work the initial part-time hours, with the expectation that the role will progress to full-time?
- Are you in St.Helens Merseyside?
- Do you have a UK driving license?
Experience:
- Finance: 1 year (required)
Work Location: In person
