Back of house supervisor Work, Jobs in St. Andrews, Fif (with Salaries)

Pub Supervisor
University of St Andrews Students' Association —St. Andrews
- £25,804 - £26,707 a year
- Full-time
- Serving
- Hospitality
- Inventory control
Quick apply
Café Supervisor
Sodexo —Dundee
- £13.95 an hour
- Full-time
- Microsoft Word
- Hospitality
- Bar
Quick apply
9d
Retail Security Officer
Fortis Operations / Fortis Retail Limited —Dundee
- £12.71 - £13.50 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply

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Café Supervisor
Sodexo —Dundee
Able to handle fast-paced service with a calm, customer-focused attitude. As our Café Supervisor, you will be responsible for supporting the smooth, friendly,…
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9d
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4d

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Pub Supervisor

University of St Andrews Students' Association
St. Andrews

Quick apply

Job details

Permanent | Full-time
£25,804 - £26,707 a year

Benefits

Company pension
On-site parking

Qualifications

Guest check-in and check-out
Serving
Hospitality
Customer communication
Sales support
Front of house supervision
Inventory control
Operations management
Closing procedures
Stock ordering
Computer literacy
Stakeholder liaison
Shift management
Cost control
Performance management
Food safety and hygiene regulations
Food and beverage service
Compliance management
Client services
Opening procedures
Forecasting
Recruiting
Organisational skills
Cleaning
Customer support
Customer interaction
Training & development
Stock replenishment
Food safety
Stock coordination
Leadership
Delegation
Incident log maintenance
Team motivation leadership
Facilities maintenance
Time management
Rota coordination

Full job description

Role Overview

To support, lead and motivate the team to meet sales, profit and compliance targets. To run front-of-house shifts independently and ensure delivery of excellent customer service, food and drink to specification, and a clean, safe and legal workplace.

Key Responsibilities

Operational Management

Run front-of-house shifts, ensuring smooth and efficient operations
Ensure pub opening and closing procedures are followed
Adopt a “stand back and look” (SBAL) approach to maintain standards
Ensure all areas are correctly presented and maintained Customer Experience & Service
Always deliver excellent customer service
Ensure food and drink are served to correct specification
Maintain strong customer engagement and visibility on shift
Manage customer check-ins, check-outs and aftercare
Respond to feedback and implement improvements

Standards & Compliance

Maintain a clean, safe and legal workplace
Ensure adherence to SOPs and company policies
Follow licensing, food safety, and health & safety requirements
Ensure incidents and complaints are recorded correctly Commercial & Financial Support
Support delivery of pub sales and profit targets
Assist in forecasting, cost control, and maximising sales opportunities
Monitor stock levels and manage shrinkage
Complete line checks and record wastage
Support stock ordering and availability

Team Leadership & People Management

Lead, motivate and support the front-of-house team
Delegate tasks and provide constructive feedback
Support recruitment, inductions, and training
Manage day-to-day performance and attendance
Assist with rota and break management
Support development and progression of team members Systems & Administration
Maintain records and administration in line with GDPR and company
Use operational systems including reporting tools and logs
Keep up to date with operational and marketing updates Maintenance & Facilities
Report and manage maintenance issues while on shift
Liaise with contractors where required

Financial Responsibilities

Support achievement of sales and profit targets
Control stock, wastage, and labour during shifts
Contribute to cost control and efficiency improvements

Key Outcomes

Efficient and well-managed front-of-house shifts
High standards of customer service and experience
Strong team performance and engagement
Compliance with operational and legal standards
Contribution to overall pub performance

Person Specification

Expected Behaviours

Demonstrates leadership and accountability
Strong organisation and prioritisation skills
Effective communication and teamwork Calm under pressure Professional and reliable Essential
Experience in a customer-facing or hospitality role
Strong organisational and time management skills
Ability to lead and supervise a team
Basic IT and systems knowledge Desirable
Previous team leader or supervisory experience
Exposure to stock control and financial processes
Participation in leadership training

Inclusivity and Accessibility

The University of St Andrews Students’ Association is committed to promoting diversity and equality for all and welcomes applications from candidates of all backgrounds. While successful candidates will always be recruited on merit, we particularly aim to include applicants with disabilities, from BAME backgrounds, and those with diverse sexualities or marginalised gender identities.

Pay: £25,804.00-£26,707.00 per year

Benefits:

Company pension
On-site parking

Work Location: In person

Quick apply

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