Main Purpose
To provide a high-quality, proactive HR advisory and administrative service across the business, supporting managers and employees on a wide range of HR matters.
The role will act as a first point of contact for first -level employee relations (ER) matters, while maintaining responsibility for core HR administration processes.
Key Responsibilities
- Provide first-line HR advice and guidance to managers and employees on HR policies, procedures, and best practice
- Manage first -level employee relations cases, including sickness absence, informal disciplinary matters, and minor grievances, escalating where appropriate
- Support and prepare documentation for formal ER processes such as investigations, disciplinary and grievance hearings
- Maintain accurate, confidential HR records and ensure all employee data is compliant with legal and company requirements
- Coordinate all HR administration activities including starters, leavers, contract changes, and employee lifecycle documentation
- Ensure all HR system updates (e.g. TMS or HRIS) are accurate and completed within required deadlines
- Co-ordinate recruitment campaigns, working closely with stakeholders to understand needs
- Liaise with managers across sites to gather and validate employee data
- Support the delivery of HR projects and initiatives across the business (e.g. engagement, process improvements)
- Assist with the review and continuous improvement of HR processes, procedures, and documentation
- Build effective working relationships with stakeholders to promote a positive employee experience
- Track and analyse basic HR metrics (e.g. absence, turnover) to identify trends and support decision making
- Ensure compliance with employment legislation, company policies, and internal governance
- Provide general HR support across the function as required
- Perform any other duties as reasonably requested
Required Skills & Qualifications
- Strong organisational skills and attention to detail
- Confident communication skills with the ability to advise and influence managers
- Ability to handle sensitive and confidential information professionally
- Good working knowledge of Microsoft Office (Word, Excel)
- Proactive, self-motivated, and able to work independently
- Strong interpersonal skills with a customer-focused approach
- Understanding of employment law
- Experience interpreting HR policies and procedures
- Continuous improvement mindset
- Experience working in a HR administrative or similar role
- Experience managing employee lifecycle administration (starters, leavers, changes)
- Experience working with HR systems and employee data
- CIPD Level 3
Desirable Skills & Qualifications
- Exposure to HR data analysis or reporting
- Experience with HR systems or time & attendance systems
- CIPD Level 5
About PJH
Since 1972 we have sourced and supplied bathrooms, appliances, sinks and taps to our customers throughout the UK, from large multi-site retailers to independent retailers and house builders.
PJH is part of the Globe Union group of companies with offices in 7 countries, across 3 continents, we benefit from support across all areas of the business which adds further strength and expertise to our already strong set of skills.
Together we’re better
Our brand is far more than just a logo and a few colours, it represents who we are, what we stand for and how we’re different to other companies. And the biggest part of our brand is our people. Whether answering phones, delivering orders, making sales or even the first person our guests see when they walk through the door, our brand will affect your job and how you do it.
We believe that working together with our colleagues makes our working environment a happier and more productive place to be, and working together with our customers builds stronger partnerships, strengthens sales, and allows us to grow together and improve our potential.
Together we’re happier
We want to be better for the people who make us better every day. That’s why as a member of the PJH team you can enjoy a wide range of benefits:
· All employees receive a minimum of 22 days holiday entitlement (pro rata) excluding bank holidays
· You can buy up to 5 additional holidays a year (as long as it doesn’t exceed 30 days in total)
· Additional holidays are accrued based on length of service
· All employees receive an extra day off for their birthday
· Pension through our partnership with AVIVA.
· Death in Service Benefit
· Christmas gift voucher
· You can get bathroom and appliance products at cost price
· Your friends and family can get bathroom and appliance products at trade price
· Contributory healthcare scheme through our partnership with Sovereign Healthcare
· Hybrid working (for applicable roles)
· Cycle to work scheme
· “Get Togethers” with your team with prizes up for grabs and a business update from the CEO
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Work from home
Licence/Certification:
Work Location: Hybrid remote in Wolverhampton WV10
