Lead Customer Experience Manager
Sainsbury's —North Walsham
- From £36,250 a year
- Management
- Leadership
- Employee discount
1d
Administrator
Pilgrims' Friend Society —North Walsham
- £29,120 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
9d
Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £39,500 a year
- Customer service
- Leadership
Quick apply
11d
Intake Operative
Albert Bartlett —Worstead
- £13.65 an hour
- Full-time
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
Contact Centre Team Manager - Customer Service
Careline365 —Norwich
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Employee assistance programme
6d
General Sales Manager
Desira Group PLC —Lowestoft
- £35,000 - £55,000 a year
- Full-time
- Bilingual
- In-person
- Free parking
- Annual leave
Quick apply
9d
Library Manager
GLL —Norwich
- £28,739.14 a year
- Full-time
- Management
- Heavy lifting
- Customer service
- Employee discount
Account Manager & Customer Services (Telecoms - Full-time)
Cedaro Limited —Great Yarmouth
- From £26,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
6d
Senior Account Manager/Customer Success Manager
Verisk —Norwich
- Full-time
- IT
- Annual leave
- Life insurance
Sales Manager
Booja Booja —Norwich
- £46,000 - £50,000 a year
- Temporary
- Sales
- Travel
- Organisational skills
- Free parking
- Employee discount
Quick apply
3d
Seasonal Pool Lifeguard
Alder Country Park Ltd —North Walsham
- From £12.71 an hour
- Part-time
- Customer service
- English
- First Aid Certification
- Free parking
Quick apply
11d
Financial Crime Manager
Aviva —Norwich
- Part-time
- IT
- Financial services
- Employee discount
Area Coach
GAD Corporation (do not delete) —Norwich
- £11 - £22 an hour
- Sales
- Maths
- Accounting
- Employee discount
Telecom Project Manager
Telecom Project Manager —Norwich
- £53,000 - £55,000 a year
- Full-time
- Project management
- Computer networking
- Software development
Quick apply
5d
Deputy Centre Manager
Superbowl UK —Norwich
- £28,000 - £30,000 a year
- Full-time
- Management
- Customer service
- In-person
- Employee discount
Quick apply
4d
Assistant Site Manager
BarrattDevelopments —Cromer
- Customer service
- Construction experience
Library Manager
Norfolk County Council —Great Yarmouth
- £34,434 - £36,363 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Gym membership
6d
Business Development Manager - Card Payments
AF Consulting —Norwich
- £30,000 - £100,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Business development
Quick apply
13d
Holiday Sales - Assistant Guest Experience Manager - HS1
Parkdean Resorts —Great Yarmouth
- Weekend availability
- Sales
- Maintenance
- Supervising experience
- Store discount
- Employee assistance programme
Quick apply
2d
Sales Manager/Senior Negotiator-
Flick & Son —Beccles
- £25,000 - £40,000 a year
- Full-time
- Sales
- Administrative experience
- Organisational skills
Quick apply

I want to receive the latest job alerts for customer experience manager in stalham, nfk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience manager jobs near stalham, nfk

Lead Customer Experience Manager

Sainsbury's -
North Walsham

Apply Now

Job details

Permanent
From £36,250 a year
1 day ago

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Management
Leadership

Full job description

Lead Customer Experience Manager

Salary: From £36,250
Location: North Walsham Store, North Walsham, NR28 9DS
Contract type: Permanent
Business area: Retail
Closing date: 25 July 2026
Requisition ID: 400070508

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station.
Planning for upcoming key trading activity and events by working closely with the rest of the store leadership team
Regularly taking full accountability for the store in the absence of a store manager, role modelling and coaching for high standards and efficiency across the store.
Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services
People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

What makes a great Lead Customer Experience manager:

A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same.
Experience of managing managers, in a fast-paced, customer-facing environment.
An operator who is comfortable managing alone in the absence of more senior management.
Driven to deliver high performance with a focus on efficiency and engagement.
Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these.
Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment.
Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal).

Essential Criteria:

Experience leading large teams in a fast-paced, customer-focused environment — you’ve developed leaders, built high-performing teams, and created a culture of ownership and accountability.
A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team.
Proven success in delivering and improving KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve driven results that matter.
Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement.
Leadership experience in an operational environment — whether in retail, hospitality, or food service — where you’ve owned departmental performance and confidently led the store in the absence of senior leadership.
Can evidence leading change — whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you’ve brought people with you and made change stick.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

Refine Your Search

customer experience manager jobs in stalham, nfk

Lead Customer Experience Manager

Administrator

Customer Service Manager - Rackheath

Intake Operative

Contact Centre Team Manager - Customer Service

General Sales Manager

Library Manager

Account Manager & Customer Services (Telecoms - Full-time)

Senior Account Manager/Customer Success Manager

Sales Manager

Seasonal Pool Lifeguard

Financial Crime Manager

Area Coach

Telecom Project Manager

Deputy Centre Manager

Assistant Site Manager

Library Manager

Business Development Manager - Card Payments

Holiday Sales - Assistant Guest Experience Manager - HS1

Sales Manager/Senior Negotiator-

I want to receive the latest job alerts for customer experience manager in stalham, nfk

Related Searches

Explore jobs in more locations

Lead Customer Experience Manager

Salary: From £36,250
Location: North Walsham Store, North Walsham, NR28 9DS
Contract type: Permanent
Business area: Retail
Closing date: 25 July 2026
Requisition ID: 400070508

Jobseeker tools

Employer Tools

Browse

Stay Connected

Refine Your Search

customer experience manager jobs in stalham, nfk

I want to receive the latest job alerts for customer experience manager in stalham, nfk

Related Searches

Explore jobs in more locations

Lead Customer Experience Manager

Salary: From £36,250 Location: North Walsham Store, North Walsham, NR28 9DS Contract type: Permanent Business area: Retail Closing date: 25 July 2026 Requisition ID: 400070508

Salary: From £36,250
Location: North Walsham Store, North Walsham, NR28 9DS
Contract type: Permanent
Business area: Retail
Closing date: 25 July 2026
Requisition ID: 400070508