Desk Based Account Manager & Customer Services
Permanent
Working Hours – Full-time, Monday to Friday 9.30am to 5.30pm (36.25 hours per week)
Salary – £26,000pa, plus commission with expected OTE of £29,000-£32,000
Cedaro Ltd is the sister company of Digital Phone Company Ltd; East Anglia's leading independent mobile communication retailer with over 30 years of award-winning success. Cedaro provides business solutions across mobile, mobile broadband, broadband, hosted and IoT propositions with a focus on high quality, proactive customer service, and support. We believe in providing excellent training and development in a can-do environment within an ever-changing industry.
This role is based at our Great Yarmouth office and the purpose is two-fold:
1) Desk Based Account Management for our remotely supported business customers across mobile & fixed. You will be their named account manager and responsible for customer contact, upgrades/retention, and account development.
2) Customer Service for our business customer base involving pro-active customer services/support, customer queries, and issue resolution. Maintaining high standards of customer support and customer satisfaction.
What does the role involve?
The Customer Services & Retention role will support & contribute to sales operations, maintaining high standards of administration and delivering high quality customer service across the following responsibilities:
- Desk Based Account Management for an existing business customer base, responsible for customer liaison, upgrades/retention, and account development.
- Increasing product penetration and number of business customers with multiple products through Cedaro.
- Proactive customer services and identification of sales opportunities from this.
- Reactive customer services/issues/support. Responding to customer inquiries promptly and professionally.
- Liaising with networks/suppliers in respect to business customer issues.
- Ensure our business customer base is called for satisfaction and updating of new products and services, opening opportunities.
- Working with our retail stores to encourage business sales, weekly calls to promote Cedaro and business opportunities.
- Managing customer reviews and responding to both positive and negative reviews on behalf of the company.
- Involvement in social media and utilisation of this to promote the business and generate lead opportunities.
Is this role right for me?
We are looking to recruit a talented individual who is prepared to work hard, take on responsibility and place their own stamp on the role. We welcome applications from candidates of all ages, who possess the following qualities:
- A background in sales and/or customer service
- Strong communication skills with an excellent telephone manner.
- Confidence in making outbound calls to customers.
- Organised individual with excellent administrative skills.
- High attention to detail.
- Able to create and develop successful customer relationships with high levels of customer service offered.
- Possesses a proactive, can-do attitude.
- Displays an ability to use systems and good knowledge of Microsoft Excel.
- Able to work on own initiative and as part of a team.
Candidates with telecommunications industry experience will be looked upon favourably.
If the role interests you and you feel you are a good fit, please apply without delay, sending your CV and covering letter stating your academic qualifications and previous experience.
Job Types: Full-time, Permanent
Pay: From £26,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Experience:
- Outbound calling: 1 year (preferred)
- Customer Service: 1 year (preferred)
- Sales: 1 year (preferred)
Work Location: In person
