People business partner Work, Jobs in Stanford Le Hope, Eng (with Salaries)

Retail Excellence Program Manager
Watchfinder —West Malling
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
9d
People Enablement Specialist
The Keyholding Company —London
- £40,000 - £45,000 a year
- Full-time
- Human resources
- AI
- Leadership
- Work from home
- Employee assistance programme
Quick apply
Senior People Partner
Leonardo UK Ltd —Basildon
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Management
- Flexible schedule
- Referral programme
6d
Senior People Business Partner (France & UK)
Crunchyroll, LLC —London
- £75,200 - £94,000 a year
- English
- Bachelor's degree
- Human resources
- Life insurance
HR Business Partner
Athena Care Homes —Laindon
- £55,000 a year
- Full-time
- Nursing home
- Travel
- Human resources
- Annual leave
- Employee discount
Junior People and Culture Business Partner UK
AccorCorpo —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee discount
Quick apply
People Team Business Partner
Amtivo Group —Kings Hill
- Full-time
- Management
- Human resources
- Mentoring
People Business Partner
ASSYSTEM —London
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- IT
Quick apply
Learning & Development Business Partner
Marie Curie —London
- Up to £51,500 a year
- Full-time
- Remote
- Project management
- Presentation skills
- Travel
- Store discount
- Annual leave
Quick apply
3d
HR Business Partner
People —Basildon
- £40,000 - £50,000 a year
- Full-time
- Human resources
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Senior People Business Partner
Seventeen Group —Chelmsford
- Full-time
- Human resources
- Financial services
Quick apply
3d
HR Business Partner, PXT
Amazon UK Services Ltd. —Tilbury
- Full-time
- Management
- English
- Master's degree
People Business Partner
LMAX Group —London
- Analysis skills
- Human resources
- Mentoring
People Business Partner
Carwow —London
- Full-time
- Spanish
- Communication skills
Senior People Business Partner
Meltwater Group —London
- Hybrid work
- English
- Bachelor's degree
- No degree
- Annual leave
People Business Partner (UK/EMEA) | HR | London, UK
Savanta —London
- £60,000 - £68,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
People Business Partner
Edgewell Personal Care Brands —London
- Hybrid work
- English
- Bachelor's degree
- Human resources
- Employee assistance programme
VP, People Partner (Senior HR Business Partner)
Pacific Life Re Services Limited —London
- Hybrid work
- Human resources
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
People and Culture Business Partner
Macquarie Group Limited —London
- Full-time
- Analysis skills
- Project management
- Human resources
- Annual leave
- Work from home
4d
HR Business Partner
Support When It Matters —Hackney
- £40,000 - £42,000 a year
- Part-time
- Hybrid work
- Management
- Travel
- Human resources
Quick apply
5d

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Retail Excellence Program Manager

Watchfinder -
West Malling

Apply Now

Job details

Full-time
9 days ago

Qualifications

Microsoft Powerpoint
Programme management
Microsoft Excel
Sales
Customer service
Merchandising
Project management
Project management methodology
Communication skills
Marketing
Time management

Full job description

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

How will you make an impact?

The Retail Excellence Program Manager is responsible for designing, leading, and embedding Watchfinder's Retail Excellence framework across the business. Acting as a strategic program lead, this role will drive the development and execution of key retail initiatives that enhance operational excellence, elevate the customer experience, and support the company's commercial objectives.

Working cross-functionally with headquarters functions and market teams, the Retail Excellence Program Manager will establish robust governance, oversee a portfolio of strategic retail projects, and ensure the successful delivery of the retail roadmap. The role requires a strong combination of program management, stakeholder engagement, and operational expertise to deliver sustainable improvements across retail operations while fostering alignment, consistency, and best practice throughout the organization.

Retail Program and Framework Development and Management:

Design a structure and governance for a Retail Program management, applying adequate program management components and best practices such as governance, meeting cadences, stakeholder map and project pipeline
Develop a comprehensive Retail Excellence initiatives pipeline aligned with Watchfinder’s commercial objectives and driven by the identification of key areas for improvement in retail operations, customer experience, and project management
Manage the Retail Program, its project pipeline, prioritisation, escalations and risk & progress reporting in appropriate forums – e.g. steering committee

Retail Projects:

Lead and manage projects related to Retail, such as new store openings, store renovations, new process or technology implementations
Oversee the successful delivery of projects, ensuring alignment with business priorities and expected outcomes
Partner cross-functionally with HR to define and design the boutique organization and compensation
Partner cross-functionally with the commercial performance manager, the merchandiser and the data team to deliver retail and merchandising performance dashboard
Support to Director of commercial operations and CCO for any other project requests

Customer Experience and Retail Operations:

Champion a customer-centric approach, focusing on creating and elevating an end-to-end customer journey integrates all Watchfinder customer transaction journeys (part-exchange, instant purchasing, omnichannel etc.)
Explore the implementation of methodologies to measure and improve overall customer satisfaction – specifically in retail
Partner with L&D and retail to develop training programs and their delivery approach for retail staff on operational procedures, product knowledge, sales techniques, and customer service excellence
Partner with other functions and markets to ensure adequate implementation of new guidelines and framework (Sales operations, visual merchandising, marketing)

How will you experience success with us?

Minimum 3-year of experience in project management or operations consulting
Experience in retail industry is a plus
Strong stakeholder management and communication skills in a matrix environment
Knowledge of Project Management methodology
Ability to plan and prioritise multiple activities and juggle prioritise effectively
Exceptional time management and organisation skills
Proactive mindset
Excellent communication and influencing skills with the ability to interact at all levels of seniority
Problem solver: can provide solutions when problems arise and seek to understand the root cause of the problem to implement long term solutions
Strong PowerPoint and Excel skills

How do we keep you smiling?

As a significant member of the Watchfinder community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development. You will have the opportunity for your voice to be heard, drive change, and make a real impact from day one. This is a fast-growing company, going through an exciting period of change from a UK centric business to an international company. Giving you the opportunity to gain experience and gain further opportunities in the future.

Your Interview Journey

Our aim is to provide you a transparent interview process from the moment you apply for the role. It is important for us that you get to know us to ensure the role aligns to your future career objectives. We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder’s exciting trajectory.

Recognizing we are all different, if you need us to adapt the process, please get in touch via [email protected] .

1st Stage – After your application has been selected, our Talent team will reach out to you within two weeks to conduct an introductory call.

2nd Stage – Video / in-person interview with the Senior Manager Commercial Operations to understand your skills and experience in more detail.

3 rd Stage – Video / in-person case interview with Senior Manager Commercial Operations.

4 th Stage – Video / in-person interview with the Director of Commercial Operations & HRBP for the area.

Apply Now

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