NORTH OF ENGLAND RESERVE FORCES’ AND CADETS’ ASSOCIATION (NERFCA)
JOB DESCRIPTION – Administrative Officer
Background
1. The Reserve Forces’ and Cadets’ Associations (RFCAs) are central government bodies with Crown status, each with their own schemes of association, drawn up in accordance with Defence Council regulations, under the Reserve Forces Act 1996 (RFA 96). The RFCAs are arm’s-length bodies (ALB) of the Ministry of Defence (MOD). The Council of RFCAs (CRFCA) constituted by the 13 individual RFCAs provides central coordination and the corporate focus to enable the Associations to fulfil the requirements of their customers, within resources. The CRFCA gives advice and assistance to the Defence Council and to the Royal Navy, the Army and the Royal Air Force on matters that concern Reserve Forces and cadets.
Job Description
2. Appointment details
· Job title: Administrative Officer
· Job grade: AO
· Reports to: Estate Officer
· Location: 53 Old Elvet, Durham, DH1 3JJ
3. General Description of the Role
The NERFCA Administrative Support is responsible for ensuring an efficient and effective administrative support service is provided to NERFCA Estate Team and that all activity conforms with all agreed RFCA/CRFCA processes and operating procedures.
Key skills include strong organisational skills, excellent communication, teamwork and interpersonal skills, customer service, problem solving and understanding of [MS Office] applications.
4. Principal Areas of Accountability, Tasks and Duties
Leadership
· Demonstrate a personal commitment to the aims and objectives of the RFCA
· Demonstrate a clear understanding of own area of responsibility
· Support line management in delivering RFCA goals
· Understand and support the RFCA Estate Team activity
Administrative Support
· Provide an effective administrative support service to the RFCA Estate Team
· Produce Estate reports and other management information to support RFCA Estate Team business requirements
· Collate and validate data and reports provided by the industry partner e.g. service delivery reports, Health & Safety compliance reports, etc.
· Execute RFCA Information Management Policy on behalf of the RFCA Estate Team
· Effective and efficient management of the RFCA Estate Team group mailbox
· Carry out general administrative duties as required e.g. photocopying, filing and post
· Use of a bespoke financial accounting system (SYMPHONY) to manipulate, control and provide statistical analysis of the Soft Facilities Management (SFM) budget for NERFCA.
Meeting Management
· Arrange meetings as required, ensuring availability of attendees, booking meeting rooms, confirm arrangements and, if required, manage arrangements on the day
· Collation of papers for meetings or other requirements as requested
· Provide meeting minute administration to include taking minutes, distribution and filing.
Stakeholder Engagement/Communications
· Ensure stakeholders and customers experience an effective administrative service
· Maintain all RFCA Estate Team stakeholder contact information in accordance with RFCA Information Management policy
· Support the Estate Officer in ensuring customers remain fully informed on all aspects of service delivery
· Support the RFCA Estate Team in addressing complaints which the industry partner has been unable to resolve
· Maintain awareness of CRFCA/RFCA corporate messaging
5. Staff management responsibilities. None
6. Budgetary responsibilities. None
Success Profile
7. Technical skills and qualifications.
· DIO Service Delivery Infrastructure Management System (IMS) – modules applicable to role
· FDIS Training
· Symphony Training
8. Experience
a. Essential
· Confident and with the ability to work on their own initiative
· Competent in the use of MS Office applications
· Good interpersonal skills and demonstration of ability to work in a customer service environment.
b. Desirable.
· The ability to adapt to changing priorities and tight deadlines
· Experience of working within an office or FM environment
9. Behaviours (Success Profiles - Civil Service Behaviours)
· Working Together
· Communicating & Influencing
· Seeing the Bigger Picture
· Delivering at Pace
10. Government Property Career Framework Requirements (Workforce & FM – Facilities Management Practitioner):
[_A* = Awareness; __W = Working; __P = Practitioner; __E* = Expert]_
· Property Professional Expertise (A)
· Customer and Client Service (P)
· Stakeholder Engagement (W)
· Strategy and Business Planning (A)
· Analytical Decision Making (A)
· Technology and Innovation (A)
· Sustainable Practice (W)
· Commercial Acumen (A)
· Property Programme and Project Management (A)
· Health and Safety, Compliance and Inclusion (W)
11. Post Mandatory Training
· In accordance with the RFCA People Learning Plan
Additional Requirements
12. In addition to regular visits to sites within the RFCA area, this role may require occasional travel throughout the UK to other sites.
13. The job holder will be required to be vetted to Security Check (SC) level.
14. This job description should be discussed with your line manager at the time of receiving your annual Personal Development Report. Occasionally, in light of changes in business need your job description may need to change. You may be requested to undertake additional or other duties as directed by Line Management.
NE HR/Vacancies
1 June 2026
A full-time vacancy has arisen for a permanent Crown Servant position (Grade E, Administration Officer 2, AO2) working from HQ NERFCA, 53 Old Elvet, Durham, DH1 3JJ.
The position is a full-time appointment working 37 hours per week. It will require the incumbent to work from HQNERFCA although flexible working is permissible.
The salary is £27650, per annum. This is subject to any agreed annual MOD pay rise. The successful applicant will be eligible to join the CRFCA Pension Scheme which is a Career Average Revalued Earnings Scheme (CARE)..
There is a probationary period of three months, reported on at the mid and end points by the Estate Manager.
The successful candidate will be entitled to 25 days annual leave (excluding Public Holidays) which increases to 30 days with 5 years’ service. Prior employment with the Armed Forces other Government Department will count towards qualifying years’ service.
The successful candidate will be required to have an Security check prior to appointment.
The offer of employment will be conditional to the following:
· Confirmation of the right to work in the UK.
· Satisfactory references.
· Successful completion of the Baseline Personal Security Standards check.
A job description and person specification are attached to this vacancy notice.
If you wish to apply for this post, please send a covering letter of no more than two sides of A4 along with your CV. Please focus on the reasons for your application with reference to the headings in the Person Specification. Indicate, providing evidence, how your knowledge, skills, experience and personal attributes either at work, or elsewhere, qualify you to undertake the duties and responsibilities set out in the main activities/ key tasks of the Job Description to:
Head of Business Services
NE RFCA
53 Old Elvet
Durham
DH1 3JJ
Telephone: 07946 645386
Email: [email protected]
The closing date for applications is 26 June 2026. Please note NE RFCA reserve the right to close the application period at any time before the closing date.
Interviews will be held at HQ NERFCA in early July 2026. The post will be vacant now.
Pay: £27,650.00 per year
Benefits:
- Company pension
- Free parking
- On-site gym
- Sick pay
Work Location: In person
