Complaints manager Work, Jobs in Stanlow, Shr (with Salaries)

Empty Homes Manager
Bromford —Wolverhampton
- £48,317.17 a year
- Overtime
- Hybrid work
- Maintenance
- Travel
- Leadership
- Annual leave
- Employee discount
11d
Complaints Experience & Journey Lead
National Westminster Bank PLC —Birmingham
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
20h
Station Manager - Assisted Travel Services
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
1h
Regional Support Manager
Healthcare Management Solutions —Birmingham
- £60,000 a year
- Temporary
- Nursing home
- Business development
- Project management
Quick apply
Customer Experience Manager
Consumer Council for Water —Birmingham
- £40,510 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Organisational skills
- Annual leave
13d
Customer Success Manager
HM Revenue and Customs —Telford
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Microsoft Office
- Analysis skills
- Work from home
3d
Complaints Manager
Birmingham Women's and Children's NHS Foundation Trust —Birmingham
- £39,959 - £48,117 a year
- Full-time
- Customer service
- Communication skills
11d
People Hub Manager
Ministry of Justice —Market Drayton
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Presentation skills
- Annual leave
11d
Hub Manager HM: Business
Ministry of Justice —Wolverhampton
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Presentation skills
- Annual leave
4d
Employee Relations Specialist (Change & Transformation) - Fixed Term Contract 12 Months
Independent Office for Police Conduct —Birmingham
- £52,499 a year
- Hybrid work
- Analysis skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
11d
Product Manager
HM Revenue and Customs —Birmingham
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Work from home
11d
Estates Client Manager
Department for Transport —Birmingham
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
14d
Safeguarding Manager and Designated Safeguarding Officer
English Schools' Football Association —Stafford
- £28,000 - £32,000 a year
- Full-time
- English
- Microsoft Office
- Working with children
- Free parking
- Work from home
Quick apply
Mindplace Centre Manager Stafford
Bupa —Stafford
- From £43,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Gym membership
- Life insurance
Quick apply
Intelligence Manager (Sports Betting Integrity Unit)
Gambling Commission —Birmingham
- £45,000 a year
- Full-time
- Presentation skills
- Organisational skills
- IT
- Annual leave
Policy Lead
Cabinet Office —Birmingham
- £57,204 - £63,953 a year
- Part-time
- Presentation skills
- Annual leave
14d
Quality Assurance and Development Manager
Bright Life Living —Great Barr
- £45,000 - £55,000 a year
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Free parking
Quick apply
Partnerships Lead
Cabinet Office —Birmingham
- £57,204 - £63,953 a year
- Part-time
- Presentation skills
- Communication skills
- Negotiation
- Annual leave
14d
Business Administrator
Ministry of Justice —Wolverhampton
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
11d
Centre Manager
Mytime Active —Birmingham
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Referral programme

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Empty Homes Manager

Bromford -
Wolverhampton

Apply Now

Job details

Permanent | Full-time
£48,317.17 a year
11 days ago

Benefits

Company car
Annual leave
Company pension
Employee discount
Sick pay

Qualifications

Driving Licence
Maintenance
Leadership

Full job description

Location Wolverhampton

Published

11 days ago

Closing

in 11 days

This is a permanent, full time vacancy.

About the role

Location: Hybrid – working across our Staffordshire, Marches and Central region, with regular travel between sites and attendance at Bromford offices.

We’re looking for an Empty Homes Manager to lead a high-performing team responsible for bringing our void properties back to life. This is a key leadership role where you’ll drive performance, quality, and customer outcomes—ensuring homes are ready quickly and to the highest standard for new customers.

You’ll lead operatives, contractors, and internal partners, taking full ownership of empty homes from vacancy through to re-let or disposal.

What You’ll Get:

£48,317.17 per year with annual review
Company car or cash allowance alternative
£500/year for private medical, dental, gym, or insurance
27 days annual leave + bank holidays, with buy/sell options
Pension Employer contributions up to 10%
Life assurance & wellbeing support for you and family
Retail discounts
Flexible working options available

What You’ll Be Doing:

Lead and manage the Empty Homes Team, driving performance, engagement, and accountability
Oversee repairs, maintenance, and refurbishment works to meet quality and timescale targets
Plan and allocate resources effectively to maximise productivity and minimise void time
Take ownership of budgets, ensuring strong financial control and value for money
Work collaboratively with Lettings, Localities, and commercial teams to prioritise and deliver works
Ensure robust inspection regimes and high standards of health, safety, and compliance
Manage contractor performance in line with procurement standards
Use data and insight to improve efficiency, reduce costs, and enhance customer satisfaction
Handle customer feedback and complaints, driving positive outcomes and learning
Develop your team through coaching, training, and performance management
Act as a role model for BFL Values, building strong, trust-based relationships across the business

What We’re Looking For:

Proven experience in a similar operational or property maintenance leadership role
Strong track record of managing multi-trade teams and/or contractors
Experience of budget management and delivering value for money
A confident, motivational leader who brings out the best in others
Strong organisational, planning, and problem-solving skills
Comfortable using data and systems to drive performance
A flexible approach, with the ability to travel as required

Other Requirements:

Participation in an out-of-hours escalation rota
Full UK driving licence
Ability to complete a Basic DBS check

If you’re ready to take the next step in your career and make a real difference, we’d love to hear from you. Speak to your manager or apply via the internal careers page.

Apply today or get in touch for a quick, informal chat—we’re happy to talk through the role before you apply - [email protected]

Please apply early, as we may close the vacancy early if we receive a high volume of applications.

Closing date: 24th July 2026

What we offer

Regular monthly pay with annual reviews, plus overtime opportunities and a weekly Out of Hours rate when on-call

Performance bonus linked to individual and company results

Fully equipped for the job – company van, tools, fuel card, mobile, tablet and uniform

Drinks card worth up to £30 each month for hot and cold drinks while you’re out on the road

Generous holiday (at least 27 days plus bank holidays), occupational sick pay and paid family leave

Wellbeing support for you and your family, including 24/7 virtual GP access, prescription services, and talking therapies

£500 annual allowance to spend on benefits of your choice, alongside life assurance and a choice of pension schemes with employer contributions up to 10%

Career development through clear pathways, funded qualifications, apprenticeships and paid professional membership fees

About us

We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.

Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.

Why our work matters
The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.

Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.

We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford Flagship LiveWest. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.

Apply Now

Refine Your Search

complaints manager jobs in stanlow, shr

Empty Homes Manager

Complaints Experience & Journey Lead

Station Manager - Assisted Travel Services

Regional Support Manager

Customer Experience Manager

Customer Success Manager

Complaints Manager

People Hub Manager

Hub Manager HM: Business

Employee Relations Specialist (Change & Transformation) - Fixed Term Contract 12 Months

Product Manager

Estates Client Manager

Safeguarding Manager and Designated Safeguarding Officer

Mindplace Centre Manager Stafford

Intelligence Manager (Sports Betting Integrity Unit)

Policy Lead

Quality Assurance and Development Manager

Partnerships Lead

Business Administrator

Centre Manager

I want to receive the latest job alerts for complaints manager in stanlow, shr

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