Retail experience manager Work, Jobs in Stanmore, Gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Interactor
Warner Bros. Discovery —Leavesden Green
- £13.45 an hour
- Weekend availability
- IT
- Free parking
- Employee discount
13d
Retail Customer Experience Manager
CuddleThreadz Retail Ltd —London
- £60,000 a year
- Bachelor's degree
- In-person
- Business
- Gym membership
Quick apply
11d
Retail Supervisor (30 hrs)
Deichmann —Harrow
- Up to £14.21 an hour
- Part-time
- Customer service
- Supervising experience
- Leadership
Guest Manager
QVC —West London
- Full-time
- Hybrid work
- Team management
- Leadership
- Annual leave
- Employee assistance programme
5d
Retail Sales Advisor - South Ruislip
Oak Furnitureland —South Ruislip Station
- £42,000 - £45,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Health and Wellness Sales Advisor
Boots —Watford
- £16 an hour
- Part-time
- Sales
- Customer service
- No experience needed
- Employee assistance programme
- Employee discount
14h
PMO Manager
NextStep —London
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
Quick apply
ZARA MENSWEAR VISUAL COMMERCIAL MANAGER
INDITEX —Brent Cross Station
- Full-time
- Customer service
- Merchandising
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply
Retail Experience Manager
TOTEME —London
- Full-time
- Hospitality
- Merchandising
- English
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Delivery Manager
HM Courts & Tribunal Service —Watford
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
18h
People & Culture Partner - Retail
Warner Bros. Discovery —Leavesden Green
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- In-person
7d
Banking Representative - Borehamwood (6 month fixed term contract)
Metro Bank PLC —Borehamwood
- £27,550 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
14d
Retail Deputy Manager
The Works —St Albans
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
13d
Sales Manager
NEXT —Borehamwood
- From £14,094 a year
- Part-time
- Employee discount
Assistant Store Manager
Hotel Chocolat —Watford
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Customer Service & Sales Advisor
Stellantis &You —Edgware
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
1d
Store Manager
Smiggle —London
- Full-time
- Sales
- Customer service
- Leadership
- Store discount
- Annual leave
Quick apply
6d

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

retail experience manager jobs in stanmore, gtl

Head Of Customer Experience

Interactor

Retail Customer Experience Manager

Retail Supervisor (30 hrs)

Guest Manager

Retail Sales Advisor - South Ruislip

Health and Wellness Sales Advisor

PMO Manager

ZARA MENSWEAR VISUAL COMMERCIAL MANAGER

Team and Customer Experience Manager

Retail Experience Manager

General Manager - Samsung Experience Store

Delivery Manager

People & Culture Partner - Retail

Banking Representative - Borehamwood (6 month fixed term contract)

Retail Deputy Manager

Sales Manager

Assistant Store Manager

Customer Service & Sales Advisor

Store Manager

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