Customer care team leader Work, Jobs in Stansted, Ess (with Salaries)

Team Leader
Mountain Warehouse —Bishop's Stortford
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Libury Hall —Ware
- £34,603 a year
- Weekend availability
- In-person
- Training & development
- Care plans
- Free parking
Quick apply
Customer Transformation Lead - Smart Meters - 6/12 Month Secondment
Affinity Water —Hatfield
- £65,000 a year
- Hybrid work
- Continuous improvement
- Annual leave
- Employee discount
Team Leader
Card Factory —Saffron Walden
- £13 an hour
- Customer service
- Leadership
Customer Service Team Leader
Morgan Sindall Property Services Limited —Welwyn Garden City
- £35,000 a year
- Full-time
- Presentation skills
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
10d
Customer Service Team Leader
Hertfordshire County Council —Welwyn Garden City
- £31,537 - £34,434 a year
- English
- Mentoring
- Training & development
Customer Service Team Leader
Paddy Power —Stevenage
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
Arrivals - Team Leader
WHSmith Travel —Luton
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
11d
Stock and Delivery Team Leader
Dunelm —Harlow
- £13.85 - £14.41 an hour
- Overtime
- Customer service
- Training & development
5d
Lead Customer Experience Manager
Sainsbury's —Braintree
- From £36,250 a year
- Team management
- Retail management
- Leadership
- Employee discount
5d
Arrivals - Team Leader
WHSmith Group —Luton
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
11d
Front of House Team Leader
Pret Cambridge Station Sq —Cambridge
- £13.70 an hour
- Full-time
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
Radiology Administrator Team Leader
Nuffield Health —Brentwood
- Full-time
- Team management
- Computer skills
- Training & development
- Annual leave
- Employee discount
Key Lead - Grand Arcade, Hollister
Hollister —Cambridge
- £15.10 an hour
- POS
- Communication skills
- Store discount
- Employee discount
Digital Transformation Lead
FedEx EU —Stansted
- Full-time
- Hybrid work
- Engineering
- English
- Master's degree
2d
Lead Nightshift Manager
Sainsbury's —London
- From £40,000 a year
- Night shift
- Team management
- Training & development
- Retail management
- Employee discount
Team Leader
Chopstix —Cambridge
- Up to £13.21 an hour
- Weekend availability
- Hybrid work
- Hospitality
- Customer service
- Quick service & fast food restaurant
- Employee discount
6d
Sales & Service Team Manager
B&Q —London
- £31,500 - £34,500 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
11d
Paid Media Lead
inMusic —Cambridge
- Full-time
- Analysis skills
- Budgeting
- Communication skills
Quick apply
L'Oréal Luxe Multi-Brand Team Leader, John Lewis Welwyn Garden City (37.5 Hours)
l'Oréal —Welwyn Garden City
- Full-time
- Customer service
- Bachelor's degree
- Team management
- Annual leave
- Referral programme
Quick apply
3d

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Team Leader

Mountain Warehouse -
Bishop's Stortford

Quick apply

Job details

Permanent | Part-time
£13.32 an hour

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Closing procedures
Customer service
Mentoring junior staff
Performance management
Retail team management
Store management
Opening procedures
Professional development mentoring
Customer interaction
Retail experience
Training & development
Team motivation leadership
Communication skills

Full job description

Description

20 hours - 3/4 out of 7 days

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development:

Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
Drive continuous growth by coaching, training, and mentoring your team.
Keep your team informed and engaged through clear, open communication.
Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence:

Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance:

Motivate your team to meet and exceed sales targets and KPIs.
Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience:

Set the standard for exceptional customer service and ensure it’s delivered consistently.
Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
Represent the Mountain Warehouse brand with enthusiasm and professionalism.
Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We would love to meet someone who is

Passionate about delivering outstanding customer service.
A confident and reliable motivator, with a talent for inspiring others.
Experienced in all areas of retail, from stock control to visual merchandising.
A strong communicator who can engage at all levels and provide constructive feedback.
Proactive and results-driven, with a track record of setting and achieving goals.
Approachable, trustworthy, and a natural team player.
Skilled at problem-solving within company guidelines and policies.

What's in it for you?

Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
28 days annual leave, including Bank Holidays
Access to Employee Assistance Programme, and a Colleague Hardship Scheme
Generous Colleague Referral Incentive
Auto-enrolment Pension scheme
A stable, successful and supported environment
Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!

INDMP

About Mountain Warehouse

At Mountain Warehouse, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service, and our belief in working together to achieve great things.

We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. Whether you’re creating an exceptional in-store experience, driving innovation behind the scenes, or shaping the future of our brand, every role plays a part in bringing Mountain Warehouse to life. If you’re excited about adventure, retail, and making a difference, we’d love to hear from you!

Quick apply

Refine Your Search

customer care team leader jobs in stansted, ess

Team Leader

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Customer Service Team Leader

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Stock and Delivery Team Leader

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Radiology Administrator Team Leader

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Digital Transformation Lead

Lead Nightshift Manager

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Sales & Service Team Manager

Paid Media Lead

L'Oréal Luxe Multi-Brand Team Leader, John Lewis Welwyn Garden City (37.5 Hours)

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