Customer service team lead Work, Jobs in Stansted, Ess (with Salaries)

Customer Services Team Leader
Eastlight Community Homes —Braintree
- £38,333 a year
- Full-time
- Customer service
- Leadership
- Annual leave
8d
Lead Customer Service Advisor
FMG Repair Services —Cambridge
- Up to £33,000 a year
- IT
- Annual leave
- Employee discount
Quick apply
2d
Customer Transformation Lead - Smart Meters
Affinity Water —Hatfield
- Up to £65,000 a year
- Hybrid work
- Annual leave
- Employee discount
9d
Airport Team Leader - Stansted Airport
ESP Global Services Limited —Stansted
- Day shift
- IT
- Leadership
- Annual leave
Quick apply
8d
Team Leader - WHSmith/Costa Coffee
WHSmith Travel —Bishop's Stortford
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
10d
Nights - Team Leader
WHSmith Travel —Stansted
- £28,000 - £30,000 a year
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Nights - Team Leader
WH Smith PLC —Stansted
- £28,000 - £30,000 a year
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Customer Journey Transformation Lead (Debt & Collections)
Affinity Water —Hatfield
- Up to £54,500 a year
- Hybrid work
- Analysis skills
- Agile
- Annual leave
- Employee discount
9d
Front of House Team Leader
Pret Bishop's Stortford —Bishop's Stortford
- £13.70 an hour
- Part-time
- Employee discount
Quick apply
6d
Key Lead - Grand Arcade, Hollister
AFH STORES UK LIMITED —Cambridge
- £15.10 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Team Leader
Mountain Warehouse —Bishop's Stortford
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Team Leader
Card Factory —Upminster
- £13 an hour
- Leadership
1d
Administration Lead
Bancroft Medical Centre —Hitchin
- £14 - £15 an hour
- Full-time
- Microsoft Outlook
- Customer service
- GP surgery experience
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Customer Service Team Leader
Flutter Entertainment —Biggleswade
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
Front of House Team Leader
Joy Brands —Bishop's Stortford
- £11.30 - £12.15 an hour
- Part-time
- Employee discount
Quick apply
6d
Team Leader
WHSmith Travel —Broomfield
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
CRM & Retention Lead
Heroes —London
- Hybrid work
- Customer service
- Analysis skills
- Project management
- Work from home
Quick apply
13d
Admin Team Lead (Maternity Cover – Temporary Position)
Mentor Distribution —Stondon
- £28,000 - £32,000 a year
- Supervising experience
- Organisational skills
- In-person
- Free parking
Quick apply
Night Care Team Leader
Jewish Care —Barnet
- £33,945 a year
- 12 hour shift
- Medication administration
- Organisational skills
- IT
Data Solutions Lead, Senior Manager, Data Collection Excellence
Evi Technologies Limited —Cambridge
- Full-time
- Management
- Computer Science
- Bachelor's degree

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customer service team lead jobs near stansted, ess

Customer Services Team Leader

Eastlight Community Homes -
Braintree

Apply Now

Job details

Full-time
£38,333 a year
8 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Leadership

Full job description

The Role

We have a fantastic internal opportunity for a dedicated Team Leader to join our Customer Services Team on a permanent, full-time basis!

As a Customer Services Team Leader, you will support the Customer Services Advisors in delivering an outstanding service to our residents, ensuring effective communication with all customers queries. This is a great chance to highlight your ability to manage conflicting priorities and workloads in a fast-paced environment and develop your leadership skills.

In this role you will manage the team by conducting performance reviews, coaching, and training. You will handle escalated customer issues, monitor interactions for quality improvement, and collaborate with other departments to optimise processes. Your duties will also involve managing staffing levels during busy periods, promoting a customer-first mindset with an emphasis on first-time resolution, engaging customers through social media, identifying service improvement opportunities, and supporting frontline duties.

To succeed, you will need proven customer service experience as well as a keen interest in developing your leadership skills. Excellent communication, problem-solving, and decision-making abilities are essential, as is the capacity to handle complex customer issues and manage multiple priorities. You’ll also have experience using customer feedback to drive ongoing improvements.

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

£38,333 per annum
Permanent contract, full-time 37 hours per week
Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
30 days annual leave plus bank holidays
Annual wellbeing grant of £200 per annum – Subject to eligibility
Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
A healthcare cash plan, life assurance
Formal qualifications and paid professional membership

Next Steps

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact [email protected]

Eastlight Community Homes are unable to provide Visa Sponsorship.

Important Dates

Closing Date: 25th June 2026 at 23:59

Interview Date: Interviews are expected to be held on 2nd or 3rd July 2026 in person at Braintree Hub.

Shortlisted applicants will be asked to complete an assessment prior/during their interview to help with the selection process.

Apply Now

Refine Your Search

customer service team lead jobs in stansted, ess

Customer Services Team Leader

Lead Customer Service Advisor

Customer Transformation Lead - Smart Meters

Airport Team Leader - Stansted Airport

Team Leader - WHSmith/Costa Coffee

Nights - Team Leader

Nights - Team Leader

Customer Journey Transformation Lead (Debt & Collections)

Front of House Team Leader

Key Lead - Grand Arcade, Hollister

Team Leader

Team Leader

Administration Lead

Customer Service Team Leader

Front of House Team Leader

Team Leader

CRM & Retention Lead

Admin Team Lead (Maternity Cover – Temporary Position)

Night Care Team Leader

Data Solutions Lead, Senior Manager, Data Collection Excellence

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