Customer service team lead Work, Jobs in Stansted, Ess (with Salaries)

Team Leader
Mountain Warehouse —Bishop's Stortford
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Libury Hall —Ware
- £34,603 a year
- Weekend availability
- In-person
- Training & development
- Care plans
- Free parking
Quick apply
Customer Transformation Lead - Smart Meters - 6/12 Month Secondment
Affinity Water —Hatfield
- £65,000 a year
- Hybrid work
- Continuous improvement
- Annual leave
- Employee discount
Customer Service Team Leader
Hertfordshire County Council —Welwyn Garden City
- £31,537 - £34,434 a year
- English
- Mentoring
- Training & development
Customer Service Team Leader
Morgan Sindall Property Services Limited —Welwyn Garden City
- £35,000 a year
- Full-time
- Presentation skills
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
5d
Lead Customer Experience Manager
Sainsbury's —Braintree
- From £36,250 a year
- Team management
- Retail management
- Leadership
- Employee discount
16h
Team Leader
Card Factory —Saffron Walden
- £13 an hour
- Customer service
- Leadership
Customer Service Team Leader
Paddy Power —Stevenage
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
11d
Knoopologist (Team Leader)
Knoops- Cambridge —Cambridge
- £13.50 an hour
- Part-time
- Customer service
Quick apply
Key Lead - Grand Arcade, Hollister
Hollister —Cambridge
- £15.10 an hour
- POS
- Communication skills
- Store discount
- Employee discount
Stock and Delivery Team Leader
Dunelm —Harlow
- £13.85 - £14.41 an hour
- Overtime
- Customer service
- Training & development
1d
Lead Nightshift Manager
Sainsbury's —Harlow
- From £36,250 a year
- Night shift
- Team management
- Training & development
- Retail management
- Employee discount
Warehouse Team Leader
GXO Logistics —Hoddesdon
- Up to £32,500 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
Team Leader
Swim Sports Company Ltd —Hitchin
- £27,000 - £28,000 a year
- Weekend availability
- Customer service
- Supervising experience
- School
- Employee discount
Quick apply
Arrivals - Team Leader
WHSmith Travel —Luton
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
7d
Sales & Service Team Manager
B&Q —London
- £31,500 - £34,500 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
7d
Arrivals - Team Leader
WHSmith Group —Luton
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
7d
Radiology Administrator Team Leader
Nuffield Health —Brentwood
- Full-time
- Team management
- Computer skills
- Training & development
- Annual leave
- Employee discount
Front of House Team Leader
Pret Cambridge Station Sq —Cambridge
- £13.70 an hour
- Full-time
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
Paid Media Lead
inMusic —Cambridge
- Full-time
- Analysis skills
- Budgeting
- Communication skills
Quick apply

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Team Leader

Mountain Warehouse -
Bishop's Stortford

Quick apply

Job details

Permanent | Part-time
£13.32 an hour

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Closing procedures
Customer service
Mentoring junior staff
Performance management
Retail team management
Store management
Opening procedures
Professional development mentoring
Customer interaction
Retail experience
Training & development
Team motivation leadership
Communication skills

Full job description

Description

20 hours - 3/4 out of 7 days

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development:

Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
Drive continuous growth by coaching, training, and mentoring your team.
Keep your team informed and engaged through clear, open communication.
Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence:

Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance:

Motivate your team to meet and exceed sales targets and KPIs.
Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience:

Set the standard for exceptional customer service and ensure it’s delivered consistently.
Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
Represent the Mountain Warehouse brand with enthusiasm and professionalism.
Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We would love to meet someone who is

Passionate about delivering outstanding customer service.
A confident and reliable motivator, with a talent for inspiring others.
Experienced in all areas of retail, from stock control to visual merchandising.
A strong communicator who can engage at all levels and provide constructive feedback.
Proactive and results-driven, with a track record of setting and achieving goals.
Approachable, trustworthy, and a natural team player.
Skilled at problem-solving within company guidelines and policies.

What's in it for you?

Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
28 days annual leave, including Bank Holidays
Access to Employee Assistance Programme, and a Colleague Hardship Scheme
Generous Colleague Referral Incentive
Auto-enrolment Pension scheme
A stable, successful and supported environment
Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!

INDMP

About Mountain Warehouse

At Mountain Warehouse, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service, and our belief in working together to achieve great things.

We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. Whether you’re creating an exceptional in-store experience, driving innovation behind the scenes, or shaping the future of our brand, every role plays a part in bringing Mountain Warehouse to life. If you’re excited about adventure, retail, and making a difference, we’d love to hear from you!

Quick apply

Refine Your Search

customer service team lead jobs in stansted, ess

Team Leader

Team Leader

Customer Transformation Lead - Smart Meters - 6/12 Month Secondment

Customer Service Team Leader

Customer Service Team Leader

Lead Customer Experience Manager

Team Leader

Customer Service Team Leader

Knoopologist (Team Leader)

Key Lead - Grand Arcade, Hollister

Stock and Delivery Team Leader

Lead Nightshift Manager

Warehouse Team Leader

Team Leader

Arrivals - Team Leader

Sales & Service Team Manager

Arrivals - Team Leader

Radiology Administrator Team Leader

Front of House Team Leader

Paid Media Lead

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Key Responsibilities

We would love to meet someone who is

What's in it for you?

About Mountain Warehouse

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