Who is NoMuda?
NoMuda creates VisualFactory, a web-based manufacturing system used by companies around the world. Our customers are major manufacturing organisations who make everything from cars to planes to electric buses and deep-sea robots. The software is used to provide detailed manufacturing instructions, collect real-time manufacturing data and can be deployed on-premise or in the cloud. To ensure that our customers are getting the very best out of the product, we are looking for an additional member of our Software Support Team.
What will I be doing?
This role sits on our frontline service desk, helping to ensure VisualFactory is meeting our customers’ requirements as well as ensuring it is being used to it’s full potential. This is done through solving customer questions and issues. You will be handling calls and ticket triage, assisting customers with learning the functionality both via tickets and in-call, helping update documentation, diagnosing software issues and supporting other requests as and when they come in.
Each of our Customers have an individual way of using our software, we strive to understand their ways of working and help them utilise our software to its fullest.
As well as being sat in amongst experts, you will also be supported by, and working with, colleagues in our US Office.
What will I need to have to get this role?
- Your own transport is essential- our office is in a beautiful rural Warwickshire location, which is not accessible by public transport.
- The right to work in the UK – Unfortunately, we cannot offer visas or sponsorship at this time.
Ambition. And lots of it! We are looking for people to improve the lives of our customers in the future, not just solve the problems they have now. We don’t want tickets to be completed for the sake of it, we want people who will keep asking questions to really solve our customers problems.
The ability to stand back from a problem and conduct root cause analysis of the situation, great personal skills such as empathy and clear, concise written communication.
Experience in working with complicated software is an advantage.
Whilst we are more than happy to show you the technologies we use, any experience or knowledge of the following would be desirable:
· MS SQL and T-SQL queries
· Experience troubleshooting technical issues
Some experience or knowledge of manufacturing and engineering is particularly helpful.
If you do not have experience in all these areas but have the attitude to learn, please still apply!
What’s in it for me?
Salary will be between £25 to £30k depending upon experience.
We encourage our employees to grow within our business. Many of our team have found niches they find enjoyable and rewarding and we have supported them in their growth.
We provide a whole raft of things to make working here as enjoyable as possible:
· Pension post probation
· Competitive salary
· Dog friendly
· Free lunches
· Stunning rural location for lunchtime walks
· Opportunities for career progression
· Casual dress
What is NoMuda really like?
It is a pretty unique experience! We are still owned and managed by the original creator of VisualFactory so your success and the service you provide to our customers will be invested in from the highest level in the business. We are a small, tight-knit group of people passionate about creating success. Whether for our customers, ourselves or each other. We do this by developing solutions with smart simplicity, agile collaboration, being curiously creative, acting with passionate integrity and encouraging independent initiative.
Our offices are commutable from Stratford-Upon-Avon, Henley-in-Arden, Warwick, Coventry, Redditch, Bromsgrove, South Birmingham, Solihull, Leamington Spa, Alcester, Kenilworth.
Job Type: Full-time
Pay: £26,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Discounted or free food
- Free parking
- On-site gym
- Sick pay
Ability to commute/relocate:
- Henley in Arden B95 6DJ: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
