1st line support engineer Work, Jobs in Stapleford, Ntt (with Salaries)

IT Service Desk Engineer Apprentice
QA Apprenticeships —Mansfield
- £19,000 a year
- Full-time
- No experience needed
- Windows
- IT
- Free parking
- Annual leave
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
Senior QA Engineer
Mortgage Advice Bureau —Derby
- Up to £55,000 a year
- Full-time
- Hybrid work
- SQL
- Presentation skills
- APIs
- Annual leave
- Employee discount
Quick apply
Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Senior TechOps Generalist
Octopus Energy Group —Leicester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
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IT Service Desk Engineer Apprentice

QA Apprenticeships -
Mansfield

Apply Now

Job details

Full-time
£19,000 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
On-site parking

Qualifications

Driving Licence
GCSE
No experience needed
Windows
Mac OS
IT
Communication skills

Full job description

Are you passionate about tech and ready to kickstart your career in IT? We’re looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK.

No prior experience required—what matters most is your attitude, willingness to learn, and strong work ethic.

About the role:
You’ll be the first point of contact for IT support, helping to resolve issues and ensure smooth day-to-day operations for customers. Working in a fast-paced environment, you’ll provide support over the phone, via a ticketing system, and occasionally on-site. Alongside your role, you’ll complete a Level 3 IT apprenticeship, giving you the opportunity to develop your technical knowledge and skills while gaining hands-on experience. This is a great opportunity to build a strong foundation in IT support while delivering excellent customer service and contributing to continuous service improvement.

Responsibilities:

Provide 1st and 2nd line IT support to customers, remotely and on-site
Diagnose and resolve hardware and software issues, including Windows and Mac operating systems
Respond to IT requests within agreed SLA timeframes
Install and configure IT equipment in office, remote, and on-site environments
Set up user accounts, email addresses, and groups
Maintain accurate documentation of processes, configurations, and critical information
Support upgrades of IT hardware and software
Troubleshoot printers, copiers, and scanners
Communicate clearly with customers, keeping them updated on progress
Work collaboratively with the wider team, sharing knowledge and updates
Support IT projects and attend training as required

What we’re looking for:

A genuine interest in IT and technology
Strong communication skills with a reliable and committed approach
Eagerness to learn and develop new skills
A logical mindset with a creative approach to problem solving
Ability to manage multiple tasks and prioritise effectively
Proactive attitude with a willingness to get stuck in
Adaptable and flexible in a fast-paced environment
Full UK driving licence and access to your own car (preferred)
No prior IT experience required

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 40 hours per week, 10am – 7pm, Monday - Friday (1 hour unpaid lunch break per day)

Benefits:

28 days annual leave
Your birthday off work
Mobile phone contract covered
Birthday and length of service rewards
Health cash plan
Employee assistance program
Cycle to work scheme
Free onsite parking
Retail discount scheme
Gym and leisure discounts
Discounted or free home broadband
Workplace pension (if applicable)

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

Refine Your Search

1st line support engineer jobs in stapleford, ntt

IT Service Desk Engineer Apprentice

IT Support Technician

IT Operations Support Analyst

Senior QA Engineer

Digital Service Desk Engineer

Senior TechOps Generalist

Other jobs to consider

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