1st line engineer Work, Jobs in Staplehurst, Ken (with Salaries)

1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
12d
2nd Line Support Engineer
Samiro Search —Sevenoaks
- £35,000 - £40,000 a year
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
Quick apply
1d
3rd Line MSP Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
8d
Field Service Support Engineer
Pion Inc —Forest Row
- £32,000 - £37,000 a year
- Full-time
- CRM software
- Up to 50% travel
- Engineering
- Life insurance
- Sick pay
Quick apply

I want to receive the latest job alerts for 1st line engineer in staplehurst, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

1st line engineer jobs near staplehurst, ken

1st Line Engineer

Akita Systems Ltd -
Sevenoaks

Apply Now

Job details

£26,000 - £30,000 a year
12 days ago

Qualifications

Technical troubleshooting
Desktop support
Computer literacy
Incident queue management
Ticket management
Case record updates
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Fault diagnosis and repair
Incident log maintenance
Add-on sales

Full job description

About the Role

As a 1st Line Engineer at Akita, you will be part of a dedicated support team within a busy IT services company. You will often be the first point of contact for customers and will play an important role in delivering a positive and professional service experience.

Your responsibilities will include:

Logging, triaging, categorising, and prioritising support tickets accurately.
Resolving common, lower-complexity technical issues using established processes, standard operating procedures, and knowledge base articles.
Supporting customers with issues such as password resets, account unlocks, user setups, software installations, printer problems, email issues, mobile device support, VPN connectivity, user profile problems, and standard desktop support requests.
Gathering clear and accurate information from customers to support effective troubleshooting and escalation.
Maintaining detailed ticket notes and providing regular, professional updates to customers.
Recognising when an issue is outside your capability or authority and escalating it appropriately to more senior engineers.
Managing your ticket queue effectively with support and guidance from the wider team.
Attending customer sites when required for prescheduled work or reactive troubleshooting.
Applying a logical and methodical approach to troubleshooting, with a focus on achieving an effective and long-term resolution.
Developing your technical knowledge by actively learning from documentation, training, feedback, and more experienced colleagues.
Maintaining high standards of timekeeping, reliability, professionalism, and customer service.
Identifying potential opportunities for additional products or services and escalating these to the appropriate sales or account management team.

You will have a general understanding of Windows desktop technologies and common business IT systems. More importantly, you will demonstrate a willingness to learn, follow documented processes, accept feedback, and continually develop your technical and customer service skills.

Apply Now

Refine Your Search

1st line engineer jobs in staplehurst, ken

1st Line Engineer

2nd Line Support Engineer

3rd Line MSP Service Desk Technician

Field Service Support Engineer

I want to receive the latest job alerts for 1st line engineer in staplehurst, ken

Explore jobs in more locations

About the Role

Jobseeker tools

Employer Tools

Browse

Stay Connected