Nightshift Pest Control was formed in 2013 specialising in both reactive and proactive preventative pest control across London and the UK with a varied client portfolio to include Airports, famous Department Stores, 5-star Hotels, Casinos and Restaurant Chains, Universities, Councils, NHS Trusts, Housing Associations, and government contracts. Service delivery is at the heart of everything we do. Our offices are based in the Pantiles in Tunbridge Wells (5-minute walk from station). Our office is open Monday to Friday 8.30am to 5.30pm.
Due to expansion of the company, we currently have a fantastic opportunity for a Operations Scheduler to join our friendly team. You will be working alongside another scheduler and reporting to the office management team. The role involves managing our client portfolio and scheduling both PPM and reactive visits across London with our scheduling team. This consists of around scheduling of 43 engineers within the scheduling team of 4 people . It is a varied role, so a flexible and adaptable approach is required, as well as a passion for customer service delivery.
This is a permanent full-time role. The hours are 40 hours per week, worked Monday to Friday, 8.30am to 5.30pm.
Nightshift Pest Control prides itself on our excellent customer service, client retention and the ability to jump as soon as our clients have a problem. You will have the ability to work well within a fast-paced environment quickly adapting, working under pressure, constantly reviewing and re-prioritising as workload pressures shift.
The responsibilities of the role will include.
· Scheduling
- Create the monthly plan for our engineers across London and the South East
- Proactively scheduling all routine visits in line with the contract frequency, adhering to technician patches and maximising efficiencies with regards to route planning/access times.
- Ensuring completion of visits in line with the contract frequency, regularly checking completion of visits throughout the month in order to ensure no visits have dropped off.
- Scheduling larger ad-hoc works
- Updating the Management team regularly about any concerns over service delivery
- Provide a high level of personalised customer service at all times
- Ensuring good communication is maintained between all stakeholders, managing expectations, and looking for areas that need improvement
- Working alongside the service team to create action plans to combat activity – feeding back any sites of concern via the appropriate channels.
- Sending quotations of chargeable visits and treatments to clients
- Complaint Management - Promptly addressing any expressions of client dissatisfaction, flagging immediately with the management team but taking ownership to try and reach a resolution in the first instance.
· On-call
- Monitoring emails out of hours on a rota basis (1 in 9 weeks).
- Forwarding emergency call out requests to our on-call technician and management team.
- Any other emails can be responded to when the office reopens on Monday morning.
- This can all be done via emails on your phone. You are not expected to be in the office or need a laptop to be able to carry out on-call.
Desired experience and qualities;
- 2 years of experience in similar role.
- Excellent communication skills and telephone manner.
- Confident individual.
- Working within a face paced environment.
- An ability to deal professionally and calmly with clients and engineers over the phone at all times
- Work well under pressure
- Ability to multi-task and work on your own initiative in a busy environment
- Thinking ‘outside of the box’.
Benefits
- 22 days annual leave per year + bank holidays.
- Increased holiday with length of service
- Auto-enrolment into Government pension scheme
- Start Later or Finish Earlier
- Birthday off once been with company for 1 year
- Opportunity for progression due to expanding business
- Hybrid Working (flexibility to work from home some days per week once trained)
To apply for the role please send your CV with a covering letter to include a summary of why you are suitable for the position.
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company pension
- Free or subsidised travel
- Referral programme
Ability to commute/relocate:
- Royal Tunbridge Wells TN4 8HH: reliably commute or plan to relocate before starting work (required)
Work Location: In person
