Customer support representative Work, Jobs in Starbeck, Nyk (with Salaries)

Customer Contact Centre Advisor (Payments / Technical Support)
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home
Tribunal, Dispute Resolution and Complaints Lead
North Yorkshire Council —Harrogate
- £51,356 - £55,539 a year
- Full-time
- Travel
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Business Development Executive
So-Trak LTD —Wetherby
- £30,000.00 - £40,063.26 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
Customer Service Representative
William Hill —Harrogate
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
7d
Business Development Representativ - South West Yorkshire
AG Barr —York
- £27,800 a year
- Full-time
- Hospitality
- Sales
- Business development
- Employee discount
Quick apply
9d
Call Centre Advisor
SolarXpress —Featherstone
- £24,420.00 - £38,147.12 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
9d
Customer Care Representative June 2026
Cromwell Polythene Ltd —Sherburn in Elmet
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
Quick apply
Order Entry & Customer Service Advisor (f/m/d)
Edmund Optics —York
- Customer service
- Computer literacy
- English
- Gym membership
Territory Representative
Howdens Joinery Co. —Harrogate
- Full-time
- Sales
- Annual leave
- Employee discount
Engagement Officer
Reed In Partnership —Leeds
- £26,300 - £32,000 a year
- Full-time
- Sales
- Continuous improvement
- Travel
- Annual leave
- Flexible schedule
Sales / Tendering Repairs Specialist - 15M Maternity Cover
Kone —Keighley
- Up to £65,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
Customer Service Specialist
Yara —York
- Human resources
- Communication skills
- Office experience
- Employee assistance programme
2d
Operational Support Officer
HM Courts and Tribunals Service —Leeds
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
3d
Operational Support Officer
HM Courts & Tribunal Service —Leeds
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
3d
National Security Program (NSP) Escort Program - UK
CenCore Associates —Harrogate
- Full-time
- Military
- No experience needed
- Analysis skills
1d
Customer Service Representative, CM
Link Group —Leeds
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
12d
Contracts Officer
YPO —Wakefield
- £41,771 - £45,091 a year
- Full-time
- Contracts
- Leadership
- Communication skills
- Free parking
- Annual leave
13d
Development Officer (Localities)
Leeds City Council —Leeds
- £38,220 - £40,777 a year
- Full-time
- Project management
- Organisational skills
- IT
- Annual leave
Waiting List Coordinator
York and Scarborough Teaching Hospitals NHS Foundation Trust —York
- £28,392 - £31,157 a year
- Part-time
- Employee assistance programme
- Employee discount
8d
Business Development Executive
Corpay —Knaresborough
- Full-time
- Hybrid work
- CRM software
- Sales
- Organisational skills
- Life insurance

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Customer Contact Centre Advisor (Payments / Technical Support)

Mastercard -
Harrogate

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

ITIL Certification
ITIL
Financial services
Communication skills

Full job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Contact Centre Advisor (Payments / Technical Support)

The Customer Contact Centre provides critical operational support to customers across the UK payments ecosystem, including banks, payment schemes, ATM operators and internal colleagues. Operating in a regulated, service‑critical environment, the team supports services that must operate reliably, securely and to agreed service levels.

The role provides a strong entry point into Customer Operations and the wider Vocalink organisation, building foundations in customer service, incident handling and service management.

We’re based on the outskirts of Harrogate, with secure parking and on‑site facilities including a subsidised café, bean‑to‑cup coffee, bike storage, prayer room and showers.

Role

The Contact Centre Representative acts as a first point of contact for customers, supporting the handling and progression of enquiries and incidents, and working closely with internal operational and technical teams to ensure effective service delivery.

The role reports to the Supervisor, Contact Centre.

Key Responsibilities

Responsibilities include:
Acting as a first point of contact for customers across a range of services.
Supporting customer enquiries, technical queries and requests for guidance or planned maintenance.
Progressing incidents and service requests in line with agreed processes and service levels.
Working collaboratively with internal teams to support timely resolution.
Maintaining accurate records, logs and hand‑overs.
Applying structured processes and sound judgement, particularly in time‑critical or high‑pressure situations.
Escalating issues appropriately and contributing to a positive, service‑focused team environment.

All About You / Experience

Essential
Experience working in an office or professional environment.
Experience in a customer‑facing or service‑oriented role.
Strong communication skills, with the ability to engage clearly and professionally.
Ability to work under pressure and manage competing priorities.
High levels of accuracy and attention to detail.
A proactive, customer‑focused approach and willingness to learn.

Desirable
Experience working in a regulated or controlled environment.
Experience in financial services, payments, or a Service Desk / operational support role.
Understanding of incident, request or service management concepts.
ITIL Foundation qualification or familiarity with ITIL principles.

Working Pattern & Development

35 hours per week, 4 days on, 4 days off shift pattern, working 8am to 8pm, subject to operational requirements.

Shift‑based role and may vary in line with business needs.

Full structured training and onboarding provided.

Once fully trained and meeting role expectations, colleagues may work from home for up to two days per week, in line with Mastercard's Hybrid Work Policy.

Opportunities for ongoing development and progression within Customer Operations and the wider organisation.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Now

Refine Your Search

customer support representative jobs in starbeck, nyk

Customer Contact Centre Advisor (Payments / Technical Support)

Tribunal, Dispute Resolution and Complaints Lead

Business Development Executive

Customer Service Representative

Business Development Representativ - South West Yorkshire

Call Centre Advisor

Customer Care Representative June 2026

Order Entry & Customer Service Advisor (f/m/d)

Territory Representative

Engagement Officer

Sales / Tendering Repairs Specialist - 15M Maternity Cover

Customer Service Specialist

Operational Support Officer

Operational Support Officer

National Security Program (NSP) Escort Program - UK

Customer Service Representative, CM

Contracts Officer

Development Officer (Localities)

Waiting List Coordinator

Business Development Executive

I want to receive the latest job alerts for customer support representative in starbeck, nyk

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