Data scientist Work, Jobs in Starbeck, Nyk (with Salaries)

NLP Data Scientist - Customer Intelligence
Pharmacy2U —Leeds
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Machine learning
- Annual leave
- Employee assistance programme
Quick apply
Senior Data Scientist in ADVANCED ANALYTICS
Bank of England —Leeds
- Full-time
- Azure
- Machine learning
- Scripting
Data Scientist (Industrialisation)
HM Revenue and Customs —Leeds
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Machine learning
- Work from home
7h
Senior Data Scientist
Jet2.com and Jet2holidays —Leeds
- Up to £71,319 a year
- Full-time
- Hybrid work
- Management
- SQL
- AWS
- Employee discount
1d
Lead Data Scientist
Jet2.com and Jet2holidays —Leeds
- Up to £93,227 a year
- Full-time
- Hybrid work
- SQL
- AWS
- Machine learning
- Work from home
- Employee discount
2d
Data Scientist
Motia —Leeds
- Full-time
- Hybrid work
- SQL
- Presentation skills
- Machine learning
- Annual leave
Quick apply
1d
Senior Data Scientist
Informed Solutions —Leeds
- Hybrid work
- Azure
- Doctoral degree
- Master's degree
- Gym membership
- Referral programme
Quick apply
Lead Data Scientist
Informed Solutions —Leeds
- Full-time
- Hybrid work
- Azure
- Doctoral degree
- Master's degree
- Gym membership
- Referral programme
Quick apply
Global Ecommerce Data Scientist
ghd hair —Leeds
- Full-time
- Hybrid work
- SQL
- Maths
- Machine learning
- Work from home
Quick apply
Project Controls Analytics Consultant
AECOM —Leeds
- Full-time
- Hybrid work
- Engineering
- SQL
- Analysis skills
Machine Learning Engineer
Hiscox —York
- Full-time
- Hybrid work
- Azure
- Project management
- Machine learning
8d
Lead Data Analyst
LA Analytics Group —City and Borough of Leeds
- £50,000 - £62,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Life insurance
- Referral programme
Quick apply
7d
AI Engineer Apprentice
QA Apprenticeships —Leeds
- £24,000 a year
- Hybrid work
- AI
- Python
- Annual leave
- Work from home
Data Science Manager
Entain —Leeds
- Full-time
- Hybrid work
- Doctoral degree
- Java
- Master's degree
Senior Manager, Data Science & AI, FSSR
Bank of England —Leeds
- £97,920 - £110,160 a year
- Full-time
- Azure
- DevOps
- Master's degree
- Annual leave
12d
Senior Data Science Engineer
HippoDigital —Leeds
- £57,500 - £66,000 a year
- Hybrid work
- Azure
- Java
- SQL
- Employee discount
2d
Lead Engineer - AI Agents
M-KOPA —Leeds
- Full-time
- Remote
- AI
- Leadership
7d

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NLP Data Scientist - Customer Intelligence

Pharmacy2U -
Leeds

Quick apply

Job details

Permanent | Full-time
£60,000 - £75,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Referral programme
Car scheme
Sick pay

Qualifications

GPhC
Azure
Relational databases
Git
Taxonomy
SQL
Machine learning
Natural language processing
Data pipeline
Python
NMC

Full job description

Role: NLP Data Scientist — Customer Intelligence

Location: Leeds, LS15 8GB - We operate a hybrid schedule, 1-2 days a week in the office

Salary: £60,000 - £75,000 per annum DOE plus up to a 10% annual bonus and extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: Monday – Friday 37.5 hours per week. We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

To build and run Pharmacy2U’s Voice of the Customer (VoC) capability. Using NLP and text analytics, you will extract structured insight from unstructured customer feedback, turning hundreds of thousands of raw contacts across phone, email, chat and social channels into intelligence that drives real operational change. Your work will also lay the foundations for an AI-powered chatbot.

This is a hands-on technical role. You will write code, train models, build pipelines and ship production NLP systems, not manage a team or commission analysis from others.

Why you’ll love working with us

We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.

Financial security & rewards

Competitive contributory pension
Occupational sick pay
Long-service awards and refer-a-friend bonuses
Professional registration fees covered (GPhC, NMC, CIPD and more)
Cycle to Work and Green Car schemes (subject to eligibility)

Family-friendly

Enhanced maternity and paternity pay
Flexible hybrid working to help balance work and home life

Health & wellbeing

Private healthcare insurance at discounted rates (Aviva)
Employee Assistance Programme and in-house mental health support
Access to discounted gym memberships via Blue Light Card and benefits schemes
Regular health and wellbeing initiatives

Career growth

Strong commitment to CPD, training and professional development

Time off & flexibility

25 days’ annual leave, increasing with service
Buy and sell holiday scheme

Everyday perks & exclusive discounts

Blue Light Card and employee discount platform
Exclusive discounts at The Springs, Leeds
25% off health & beauty purchases
25% off Pharmacy2U Private Online Doctor services

Culture & community

Regular social events throughout the year

What you’ll be doing?

Build NLP models for intent classification, topic extraction, sentiment analysis and contact driver identification
Fine-tune transformer-based models and embeddings for text classification and semantic similarity
Build and maintain the weekly customer insight pipeline: extraction, cleaning, NLP processing and dashboard output
Classify contacts by intent, topic and root cause, and track how contact drivers change over time
Track patient satisfaction signals across channels and flag emerging issues before they escalate
Identify which contact types could be resolved through self-service or proactive communication, and quantify deflection value
Produce regular insight reports for customer service leadership
Build the intent taxonomy and query-pattern knowledge base for future chatbot design
Link customer contact data to CRM and patient records to connect contact patterns with retention and satisfaction
Handle messy, real-world text data: spelling errors, abbreviations, varying formats across channels
Operate within Pharmacy2U's per-use DPIA framework for patient contact data; coordinate with the DPO loop on training data scope and retention

Who are we looking for?

Strong natural language processing (NLP) capabilities including text classification, sentiment analysis, topic modelling and intent recognition
Experience working with transformer-based models and text embeddings (e.g., BERT, sentence-transformers, HuggingFace)
Proven ability to build and manage scalable text data pipelines, including extraction, cleaning, normalisation and processing
Proficient in Python for NLP tasks, using libraries such as spaCy, HuggingFace Transformers, NLTK and scikit-learn
Ability to write and use SQL to explore and extract data from large relational databases
Experience working with ambiguous, incomplete or inconsistent data, with a focus on data quality investigation
Demonstrated experience building NLP solutions on real-world, messy text data (e.g., spelling errors, abbreviations, inconsistent formats)
Familiarity with customer insight domains such as Voice of the Customer, contact centre analytics, or similar areas
Understanding of annotation workflows, including designing labelling schemes and managing labelled datasets
Knowledge of machine learning and data practices, including version control (Git), cloud ML platforms (e.g., Azure ML, Databricks), and applied use of LLMs for tasks such as summarisation, classification and prompt engineering

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

#LI-RW-1

Quick apply

Refine Your Search

data scientist jobs in starbeck, nyk

NLP Data Scientist - Customer Intelligence

Senior Data Scientist in ADVANCED ANALYTICS

Data Scientist (Industrialisation)

Senior Data Scientist

Lead Data Scientist

Data Scientist

Senior Data Scientist

Lead Data Scientist

Global Ecommerce Data Scientist

Project Controls Analytics Consultant

Machine Learning Engineer

Lead Data Analyst

AI Engineer Apprentice

Data Science Manager

Senior Manager, Data Science & AI, FSSR

Senior Data Science Engineer

Lead Engineer - AI Agents

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