Customer support desk job coordinator Work, Jobs in Steeple Langford, Wil (with Salaries)

Customer Support Desk - Job Coordinator
Locators Ltd —Wimborne
- £15,000 - £19,500 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
14d
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Novuna —Trowbridge
- £18,000 a year
- Part-time
7d
Weighbridge Coordinator
Holcim —Shepton Mallet
- In-person
- Communication skills
- Time management
- Employee discount

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Customer Support Desk - Job Coordinator

Locators Ltd -
Wimborne

Quick apply

Job details

Permanent | Part-time
£15,000 - £19,500 a year
14 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Life insurance
Referral programme
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
IT
Communication skills

Full job description

Overview

Join Our Team and Make a Real Difference

Are you an organised, customer-focused professional who thrives in a fast-paced environment? Do you enjoy solving problems, coordinating teams, and ensuring customers receive outstanding service?

Locators is a highly successful, privately owned Material Handling company, supplying market leading equipment from world leading brands including Toyota, Manitou and Combilift.

We are looking for a Customer Support Desk - Job Coordinator to play a pivotal role is our customer support department. You will be the central point of contact for customers and engineers, ensuring breakdowns, repairs, servicing and follow-up work are managed efficiently while delivering an exceptional customer experience.

This is an exciting opportunity for someone who enjoys taking ownership, leading by example, and driving operational excellence within a busy field service environment.

We're looking for someone who wants a part-time position that offers flexibility around their day-to-day commitments.

Hours:

Monday to Friday
Working hours between 9:00am and 2:30pm
Regular start and finish times within these hours
4 to 5 hours per day (20-25 hours per week)

This role could be ideal for someone returning to work, balancing family commitments, or seeking a part-time position with regular weekday hours.

What You'll Be Doing

As a key member of our Customer Support team, you will:

✅ Take ownership of customer breakdown and service calls, ensuring every interaction is handled professionally, courteously and efficiently.

✅ Maintain regular communication with customers, keeping them updated on engineer attendance and repair progress.

✅ Work closely with Field Service Engineers to plan and coordinate daily activities and future workloads.

✅ Manage Vehicle Off Road (VOR) cases, ensuring all internal procedures are completed promptly.

✅ Monitor outstanding jobs and follow up with engineers and subcontractors to ensure repairs are completed within agreed timescales.

✅ Ensure work is carried out in line with ISO 9001, ISO 14001 and ISO 45001 procedures.

What We're Looking ForEssential Skills

Excellent communication and customer service skills
Professional and confident telephone manner
Strong organisational and planning abilities
High attention to detail
Effective problem-solving and decision-making skills
Ability to prioritise workloads in a busy environment
Good geographical knowledge
Competent IT and administration skills

Personal Attributes

Positive and proactive attitude
Calm under pressure and able to manage changing priorities
Self-motivated and dependable
Friendly, approachable and professional
Strong team player with leadership potential
Enthusiastic with a commitment to delivering excellent customer service

Why Join Us?

Be part of a supportive and collaborative team
Play a key role in delivering exceptional customer service
A varied and rewarding role where no two days are the same
Work for a business committed to quality, safety and continuous improvement

Ready for Your Next Challenge?

If you're passionate about customer service, operational excellence and building strong relationships, we'd love to hear from you. Apply today and become an integral part of our growing team.

Pay: £15,000.00-£19,500.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme

Work Location: In person

Quick apply

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customer support desk job coordinator jobs in steeple langford, wil

Customer Support Desk - Job Coordinator

Reception & Facilities Coordinator (Part Time)

Weighbridge Coordinator

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