Junior service delivery manager Work, Jobs in Stevenage (with Salaries)

Junior Service Delivery Manager
Computacenter —Hatfield
- Continuous improvement
- Organisational skills
- Communication skills
Junior Service Delivery Manager
Ericsson —Hatfield
- Computer Science
- Engineering
- English
Junior Trading Manager
Signet —Watford
- Full-time
- Hybrid work
- Merchandising
- Data analysis skills
- Analysis skills
- Employee discount
Junior Service Manager - Service Operations
Sopra Steria —Hemel Hempstead
- £36,000 - £45,000 a year
- Continuous improvement
- Travel
- Annual leave
People Operations Partner
Splendid Hospitality Group —Watford
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
- Employee assistance programme
- Employee discount
Junior Bid Writer
Sureserve —London
- £32,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Senior Project Manager
Framatome —Cranfield
- Full-time
- Management
- Engineering
- Master's degree
- Annual leave
- Employee assistance programme
Quick apply
Junior Quality Assurance Engineer - 6 Month FTC
The Delta Group —Bishop's Stortford
- Hybrid work
- Communication skills
Quick apply
Clinical Team Manager - Hitchin
Brainkind —Hitchin
- £49,387 a year
- Full-time
- Computer literacy
- Team management
- Conflict management
- Free parking
- Employee assistance programme
Quick apply
8d
Technology Audit Manager
Tesco UK —Welwyn Garden City
- Full-time
- Communication skills
- Employee assistance programme
Software Development Engineer II - Customer Fulfilment
Tesco UK —Welwyn Garden City
- Full-time
- DevOps
- Continuous improvement
- Mentoring
- Employee assistance programme
4d
Project Coordinator
ABCA Group Ltd —Enfield
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
5h
Consultant – Global Advisory Services
IQVIA —Cambridge
- Full-time
- Hybrid work
- English
- Master's degree
- Project management
Managing Quantity Surveyor
HeathrowAcademy —Stevenage
- Full-time
- Mentoring
- Contracts
Customer Support Manager - FTC 1 year contract
Second Nature —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Leadership
- Communication skills
Quick apply
7d
Senior Planning Project Officer (Compliance and Community Engagement)
East Herts Council —Hertford
- £41,506 - £44,804 a year
- Call to connect
- PMP
- Travel
- Mentoring
- Free parking
- Annual leave
Senior Project Manager (Defence Infrastructure)
AECOM —Cambridge
- Full-time
- Hybrid work
- Project management
- No degree
- Mentoring
Manager, Formulation Development (Analytics)
Abzena Inc. —Cambridge
- £47,000 - £53,000 a year
- Full-time
- Doctoral degree
- Supervising experience
- Team management
Quick apply
Senior Account Manager – Ecommerce
Airbox Fulfilment —Leighton Buzzard
- Full-time
- Customer service
- Analysis skills
- Mentoring
Quick apply
Data Engineer
NICHE SKILLS LIMITED —Watford
- £39,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- SQL
Quick apply

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Junior Service Delivery Manager

Computacenter -
Hatfield

Apply Now

Job details

Qualifications

Stakeholder collaboration
Stakeholder liaison
IT service management
Continuous improvement
Continuous improvement cycles oversight
Organisational skills
Root cause analysis
Communication skills
Time management

Full job description

Location: UK - Hatfield | Job-ID: 219722 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team

Junior Service Delivery Manager (Service Delivery Manager 1)

Based in Hatfield with hybrid and options.

NB: There will be an expectation to be on-site 1-2 days per week

The Junior Service Delivery Manager supports the delivery and performance of internal IT services, working closely with Service Delivery colleagues to ensure services are stable, efficient, aligned to business needs and continuously evolving.

What you’ll do

The role provides hands-on exposure to service management, stakeholder engagement, and ITIL practices. The post holder will support service reviews, operational governance, and reporting, whilst driving continual improvement activities and problem analysis leading to service improvement and stability.

Main Duties

Help track incidents, service issues, and trends, escalating concerns as appropriate.
Support senior colleagues during major incidents and service disruptions.
Drive Problem Management outcomes, including root cause analysis and corrective and preventative actions.
Act as a supporting point of contact for stakeholders.
Help prepare service review materials, performance reports, and communications.
Assist with post incident reviews, root cause analysis, and action tracking.
Support requests for change to existing services
Support service transition and operational acceptance activities for new or changed services.
Build positive working relationships with IT teams and business users
Support the tracking and reporting of service improvement initiatives.
Help analyse service data to identify recurring issues or risks.
Contribute to initiatives that improve service quality, reliability, and user experience.
Identify continual service improvement initiatives based on service data, incident trends, and stakeholder feedback
Escalate risks, issues, or dependencies to senior colleagues

What you’ll need

Basic understanding of IT service management concepts.
Interest in ITIL practices and service delivery environments.
Ability to understand and work with service performance data.
Willingness to learn about infrastructure, applications, and end user services.
Clear written and verbal communication skills.
Ability to work collaboratively with technical and business teams.
Organised approach to tracking actions and follow ups.
Professional and customer focused mindset
Good organisational and time management skills.
Attention to detail and commitment to quality.
Able to work under guidance and ask for support when required.

Essential skills

Basic understanding of IT service management concepts.
Interest in ITIL practices and service delivery environments.
Ability to understand and work with service performance data.
Willingness to learn about infrastructure, applications, and end user services.
Clear written and verbal communication skills.
Ability to work collaboratively with technical and business teams.
Organised approach to tracking actions and follow ups.
Professional and customer focused mindset
Good organisational and time management skills.
Attention to detail and commitment to quality.
Able to work under guidance and ask for support when required.

Desirable skills

Experience in IT operations, service support, or a related IT role.
Exposure to incident management, service reporting, or support environments.
Basic understanding of how IT services support business outcomes.
ITIL 4 Foundation (or willingness to work towards).

Critical success factors

Accurate and timely service reporting and action tracking.
Effective support to senior service delivery managers.
Improved understanding of IT service management practices.
Positive feedback from stakeholders and team members.
Progression towards independent service delivery ownership.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We’re a place where you can belong

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!

Apply Now

Refine Your Search

junior service delivery manager jobs in stevenage

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Software Development Engineer II - Customer Fulfilment

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Customer Support Manager - FTC 1 year contract

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Senior Project Manager (Defence Infrastructure)

Manager, Formulation Development (Analytics)

Senior Account Manager – Ecommerce

Data Engineer

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