Sales engineer Work, Jobs in Stevenage (with Salaries)

Customer Service Representative
710 Crane Ltd. —Hitchin
- Full-time
- Continuous improvement
Regional Sales Engineer
NIBE Energy Systems Ltd —Cambridge
- Full-time
- CRM software
- Business development
- Organisational skills
- Annual leave
- Life insurance
Quick apply
8d
Pre-Construction Manager
NicholsonSTS —Bassingbourn
- 8 hour shift
- Analysis skills
- Communication skills
- Negotiation
- Free parking
- Work from home
Quick apply
Associate Field Application Specialist
Abselion —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Presentation skills
Graduate Applications Engineer (full time)
XJTAG —Cambridge
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Technical Sales Specialist Antibody
Bio-Rad Laboratories —Watford
- Full-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- Communication skills
- Free parking
- Work from home
Applications Engineer On-site
Raspberry Pi —Cambridge
- Full-time
- Computer Science
- Engineering
- In-person
Quick apply
Sales Applications Engineer – Software-in-the-Loop (SIL)
dSPACE GmbH —Cambridge
- Communication skills
Project Estimator
Accrofab —Welwyn Garden City
- Full-time
- CRM software
- Microsoft Excel
- ERP systems
Quick apply
Technical Sales Manager
OAL - Olympus Automation Limited —Cambridge
- Remote
- Business development
- Communication skills
Quick apply
Presales Solutions Specialist
Omniplex Learning —St Albans
- Hybrid work
- Communication skills
- Annual leave
- Life insurance
1d
Technical Solutions Engineer
Rubix —Bedford
- Full-time
- Engineering
- Continuous improvement
- No degree
Technical Sales Representative
MGF —Long Marston
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
Go-to-Market - Cambridge, United Kingdom
Speechify —Cambridge
- Remote
- Machine learning
- APIs
- AI
13d
Technical Sales & Projects Engineer
Pitkin & Ruddock —Bishop's Stortford
- Customer service
- Business development
13d
Field Sales Specialist - Thermal Analysis
Mettler Toledo —Cambridge
- CRM software
- Business development
- Annual leave
- Employee assistance programme
Product Specialist Forest & Landscape
Kramp GmbH —Biggleswade
- English
- Communication skills
- Profit sharing
- Annual leave
Specification Sales Engineer - Power Distribution
Eaton —Cambridge
- Hybrid work
- CRM software
- Engineering
- Business development
Solutions Engineer - UK
Neural Concept —Cambridge
- Full-time
- Hybrid work
- Engineering
- English
- Machine learning
- Flexible schedule
Technical Sales Engineer - Internal
Caged Tigers South Ltd —Milton Keynes
- £30,000 - £42,500 a year
- Full-time
- Hybrid work
- Communication skills
- Marketing
- Life insurance
Quick apply

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Customer Service Representative

710 Crane Ltd.
Hitchin

Apply Now

Job details

Full-time

Qualifications

Sales support
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
ERP software
Internal department liaison
Complaint handling
Continuous improvement
Kaizen
Customer interaction
Supply chain customer service
Business lead generation

Full job description

Position Summary:

The Inside Sales Representative (Home) serves as the key direct customer contact point for the Utilities Channel Partners & customers. The Inside Sales Representative is the key contact for the customer and is responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical enquiries and order expediting and delivering a world class level customer service to all internal and external customers. The future vision for this role is a proactive sales position where active quote follow up and lead generation will become a key responsibility of the role.

Principle Responsibilities:

Reviews customer enquiries working with external sales, engineering, technical and other departments to produce sales quotations and provide to customers in a timely manner.
Processes customer orders in a timely and accurate manner including clarification and order entry, ensuring that part numbers, prices and lead times are correct and in line with our product offering
As required liaises with the various internal departments throughout the order process to ensure we are capable of meeting the delivery requirements of the customer.
Investigates customer concerns and records all relevant details on concerns database following up with the relevant departments to ensure matter is resolved in a timely manner for the customer.
Dealing with customer enquiries via email/phone relating to product and technical enquiries working alongside various departments including engineering, technical and external sales.
Work to achieve KPI’s set for the individual and department, including time taken deliver quotation, and process orders etc.
Understands INCO terms and ensure orders are loaded in line with those.
Reviews and validates quoted delivery prior to order entry in conjunction with system requirement and relevant departments.
Takes part in review meetings prior to order processing, when necessary for clarification and communication of special order requirements.
Expedites orders and provides order status information to all customers.
Proactively advises customers of re-schedules or delays affecting promised ship date.
Provides open order reports to customer with current weekly updates if required.
Implements all change orders, order cancellations and maintains existing sales orders and acknowledges processing of order changes to customer.
Prepares and submits quotations which include quote tracking on Sales force and liaise with external sales in the process.
Advises/suggests best product application to meet customer needs.
Ensures compliance to United States Government Export Laws.
Work closely with external sales and internal departments to obtain timely answers for customers.
Participates actively in the Crane Business System processes including Kaizen team involvement, problem solving, and recommending solutions to enhance and improve the quality of departmental and/or company-wide business activities.
Performs other duties as required.

Qualifications/Experience:

Working knowledge of IT and ERP applications – including Microsoft Word, Excel and Outlook
The ability to handle / manage customers professionally
High level of drive to set the highest possible customer service levels
The ability to work under pressure and meet tight deadlines
Must be able to communicate with people at all levels, both internally and externally
To be able to work using own initiative and be self-motivated
To be Flexible and a team player
Language skills where appropriate / required

ABOUT US

Crane Building Services and Utilities (BS&U) is part of the Fluid Handling Division of Crane Co. founded in 1855, which is a global, multi-industry, New York Stock Exchange quoted company. We design, manufacture, package and market engineered flow control solutions for the HVAC and Utility sectors, with strong sales into key growth export markets.

The name Crane speaks of who we are, what we stand for and how our customers perceive us: A company with history and tradition, but also a company that is innovative, quality minded and one which acts with integrity and still holds to the resolution of its founder.

Crane Co. was founded on 4th July 1855 by Richard Teller Crane who made the following resolution:

"I am resolved to conduct my business in the strictest honesty and fairness; to avoid all deception and trickery; to deal fairly with both customers and competitors; to be liberal and just towards employees; and to put my whole mind upon the business."

The essence of this resolution is the business policy of Crane Co. today.

We believe that embracing inclusion and diversity is key to our success and as such we are seeking applications from candidates who will contribute their different backgrounds, cultures and experiences to our business.

#BSU

#LI-MW1

Apply Now

Refine Your Search

sales engineer jobs in stevenage

Customer Service Representative

Regional Sales Engineer

Pre-Construction Manager

Associate Field Application Specialist

Graduate Applications Engineer (full time)

Technical Sales Specialist Antibody

Applications Engineer On-site

Sales Applications Engineer – Software-in-the-Loop (SIL)

Project Estimator

Technical Sales Manager

Presales Solutions Specialist

Technical Solutions Engineer

Technical Sales Representative

Go-to-Market - Cambridge, United Kingdom

Technical Sales & Projects Engineer

Field Sales Specialist - Thermal Analysis

Product Specialist Forest & Landscape

Specification Sales Engineer - Power Distribution

Solutions Engineer - UK

Technical Sales Engineer - Internal

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