Company Overview
Curtains Made Simple is an internet-based soft furnishings business, established 18 years ago, that prides itself on high levels of customer service. You will be joining the team at an EXCITING time, just as we have launched our new website and are looking to grow the business. This is a key position and as the business expands there is potential for it to develop and for responsibilities to be increased.
We are looking for a high-energy, super-organised individual with an eye for detail, who enjoys spinning plates and delivering excellent customer satisfaction.
In the initial period, the position will be focused on the operations part, but as you help the business grow, your role will become primarily focused on business development; we plan to employ an additional person to do the operations part in 9-12 months.
You will be working in a friendly environment as part of a small team in a business that truly values its staff.
We pride ourselves in providing excellent training and support and furthermore encourage all our staff to contribute ideas to develop and improve the business & the processes for maximum efficiency.
Business Development
- Driving the ActionCOACH (business mentor) programme to grow the business
- Working closely with the Senior Operations Manager to help improve business processes
- Responsible for coordinating and implementing the digital marketing strategy and plan
Digital Marketing
- Create the digital marketing systems and processes
- Website traffic and advertising analytics reporting
- Create and manage the remarketing processes
- Manage the business’ social media accounts
- Manage the customer newsletter process
Team leader for small group of curtain / blind makers
- Manage a team of three freelance curtain / blind makers and another larger curtain making business.
- Manage their workflow & work tickets
Management of Fabric Suppliers
- Place and manage fabric orders with suppliers
- Develop relationships with fabric brand representatives
Customer Service
- Take pre-order enquiries by phone and email from online customers
- Create quotes for prospective customers
- Resolve difficulties and issues with customer orders
- Manage customer order changes, track order progress & update customers
Required Skills & Competencies
- Ability to think imaginatively and strategically about developing the business
- Experience in digital marketing
- Excellent communication skills, both written and verbal
- Delivers exceptional care & service to all customers
- Strong numeracy
- Good analytical skills and business acumen
- Ability to multi-task and problem-solve with attention to detail
- Ability to work independently as well as part of a team
- Experience in administration /operations / logistics
Location
- Horspath Trading Estate, Oxford OX4 2TZ
- Free parking available
Job Type & Benefits
- Permanent
- Full-time (25 - 37.5 hours)
- Possibility of flexible working hours with prior agreement
- 28 days holiday
- Pension
- Flexible holiday allowance
- Core Hours - 9am - 3pm but flexible start / end time
- Salary: £40,000 - £46,000 pro rata
Job Types: Full-time, Permanent
Salary: £40,000.00 - £46,000.00 per year
Benefits:
- Additional leave
- Casual dress
- On-site parking
Schedule:
Work Location: OX4 2TZ
PLEASE SEND A COVER LETTER WHEN APPLYING.
Pay: £40,000.00-£46,000.00 per year
Benefits:
- Free parking
- On-site parking
Education:
- A-Level or equivalent (required)
Work Location: In person
