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About Fusion Lets
Fusion Lets is a growing property management and guaranteed rent business providing high-quality accommodation solutions and building long-term partnerships with landlords, local authorities and clients. As the business continues to grow, we are seeking an experienced and proactive HR Generalist to support the development of a high-performing, values-driven, safe and compliant organisation.
This is a broad role offering exposure across the full employee lifecycle and an opportunity to contribute to the growth and evolution of the business.
Purpose of the Role
The Operations Manager is responsible for leading the operational delivery of Fusion Lets' services, ensuring the business operates efficiently, compliantly and to a consistently high standard.
The role will oversee the day-to-day operation of the business, driving performance across property operations, administration and compliance activities. Working closely with the Managing Director, the Operations Manager will support business growth through effective planning, process improvement and strong operational leadership.
This is a hands-on leadership role requiring a proactive and solutions-focused individual who can balance operational oversight with day-to-day management responsibilities.
Key Responsibilities
Operational Delivery
- Lead the day-to-day operational activities of the business.
- Ensure services are delivered effectively and in line with company standards.
- Monitor operational performance and take action to address issues and improve outcomes.
- Support the delivery of business objectives through effective planning and coordination.
- Ensure operational resources are utilised efficiently.
Property Operations
- Oversee the effective management of the property portfolio.
- Monitor property standards, repairs, maintenance and contractor performance.
- Ensure inspections, onboarding and property management processes are completed effectively.
- Support the delivery of excellent service to landlords, residents and local authority partners.
- Resolve operational issues and escalations where required.
Compliance and Risk Management
- Ensure compliance with relevant legislation, contractual obligations and company policies.
- Oversee health and safety compliance across the portfolio.
- Monitor operational risks and ensure corrective actions are implemented.
- Support audits, inspections and compliance reviews.
- Take ownership of the review, development, implementation and ongoing maintenance of operational policies, procedures and compliance documentation, ensuring they remain current, practical and aligned with legislative and business requirements.
- Lead the organisation's compliance with quality management standards, including maintaining and continuously improving the ISO 9001 Quality Management System and supporting internal and external audits.
- Develop a strong understanding of local authority compliance requirements and ensure operational processes and documentation meet the expectations of current and prospective local authority partners.
- Take ownership of operational compliance actions, ensuring identified improvements are planned, implemented and embedded across the business.
Team Management
- Lead, support and develop members of the operational team.
- Set clear expectations and monitor performance.
- Promote a positive, collaborative and high-performing culture.
- Conduct regular one-to-one meetings and performance reviews.
- Provide coaching and support to improve individual and team performance.
- Promote accountability, teamwork and high standards of service delivery.
Systems and Process Improvement
- Identify opportunities to improve operational efficiency and effectiveness.
- Develop and implement improved processes and ways of working.
- Support the implementation and effective use of operational systems.
- Monitor operational data and reporting to support informed decision-making.
Projects and Business Support
- Support the implementation of operational projects and business initiatives.
- Assist with mobilisation activities relating to new properties, contracts or service developments.
- Work collaboratively with other departments to support organisational objectives.
Person Specification
Experience
- Experience in an Operations Manager, Property Manager, Service Delivery Manager or similar role.
- Experience managing teams and operational performance.
- Experience within property, housing, facilities management or a service-led environment.
- Experience developing, reviewing and maintaining operational policies and procedures.
- Experience working within a quality management framework, ideally ISO 9001.
- Experience working with, or an understanding of, local authority compliance requirements, procurement standards or regulated service environments.
- Experience leading compliance or operational improvement initiatives from planning through to implementation.
Knowledge
- Understanding of operational performance management.
- Understanding of compliance and health and safety requirements.
- Knowledge of property management or housing operations would be advantageous.
Skills and Attributes
- Strong leadership and people management skills.
- Excellent organisational and planning abilities.
- Strong problem-solving and decision-making capability.
- Effective communication and stakeholder management skills.
- Commercially aware and operationally focused.
- Demonstrates a strong sense of ownership, taking responsibility for seeing tasks and projects through to completion whilst working collaboratively with colleagues to achieve successful outcomes.
- Able to work at both strategic and operational levels.
Success Measures
- High standards of operational performance and service delivery.
- Strong compliance and governance outcomes.
- Effective management and development of operational teams.
- Delivery of operational improvement initiatives.
- Positive feedback from landlords, clients and stakeholders.
- Achievement of agreed operational KPIs and business objectives.
Pay: £45,000.00-£50,000.00 per year
Benefits:
- Free parking
- On-site parking
Experience:
- Operations management: 3 years (preferred)
- People management: 3 years (preferred)
Work Location: In person
