It service desk Work, Jobs in Steyning, Wsx (with Salaries)

IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
13d
Technology Service Delivery - IT Engineer
Brainkind —Burgess Hill
- £31,463 a year
- Full-time
- Hybrid work
- Free parking
6d
First Response Engineer - Service Desk - MSP
Uptime —Brighton and Hove
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Deputy Director of Cyber and IT Operations
University Hospitals Sussex NHS Foundation Trust —Worthing
- £112,782 - £129,783 a year
- Full-time
8d
Desktop Engineer -Gatwick Airport
ESP Global Services Limited —Gatwick Airport
- £30,000 a year
- Software troubleshooting
- Microsoft Office
- Computer networking
Quick apply
8d
Service Desk Specialist
Infinity —Reigate
- Up to £28,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Accounting
- Work from home
- Employee assistance programme
7h
Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- AWS
- Continuous improvement
Junior Support Analyst
Epassi —Haywards Heath
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
Tower Lead - Desk Side Services, AMT Asset Management Software
HCLTech —Adur District
- Azure
- Windows
- Computer networking
1d
End User Support Technician
Thales —Crawley
- Weekend availability
- Windows
- Annual leave
- Employee discount
IT Operations Engineer - Fixed Term Contract
Horder Healthcare —East Grinstead
- Up to £27,222 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
Technical and Master Data Executive
Ancient + Brave —Lewes
- Full-time
- Google Suite
- Microsoft Office
- Project management
- Employee assistance programme
- Employee discount
Senior Software Engineer, Core Experiences - Brighton, United Kingdom
Speechify —Brighton
- Remote
- Java
- APIs
7d
Senior Director of Service Delivery
WTW —Reigate
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
1d
Front Office Support Manager
Indra Group UK & Ireland —Redhill
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Leadership
- Work from home
- Employee assistance programme
Quick apply
Access Manager
Indra Group UK & Ireland —Redhill
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
9d
Head of Technology
Groundsure —Brighton
- Overtime
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply

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IT Service and Support Analyst

OneFamily -
Brighton

Apply Now

Job details

Full-time
£30,000 - £35,000 a year
13 days ago

Qualifications

Desktop support
ITIL Certification
Microsoft Access
Microsoft Office
IT support
IT
Root cause analysis
Communication skills
Active Directory

Full job description

Are you a customer-focused IT professional who enjoys solving problems, improving services, and keeping business-critical technology running smoothly? We’re looking for an IT Service & Support Analyst to deliver high-quality technical support across our organisation.

In this varied role, you’ll provide 1st and 2nd line support, with agreed advanced troubleshooting across desktops, laptops, mobile devices, telephony, printing, business applications and end-user IT services.

You’ll help colleagues resolve incidents and service requests, support identity and access management activity, assist with security and audit requirements, and contribute to projects, disaster recovery and continuous service improvement, working with specialist technical teams where escalation is required.

Providing responsive IT support through telephone, face-to-face, Microsoft Teams, email, ticketing system and remote assistance channels.

Managing incidents, service requests, small changes and project tasks in line with agreed SLAs.
Supporting identity and access management processes, including starters, movers, leavers, access provisioning, permissions changes, access reviews and audit evidence.
Investigating recurring issues, supporting root cause analysis and identifying opportunities to improve first-time fixes.
Maintaining technical documentation, procedures and knowledgebase articles.
Supporting technology projects, security activity, audits, risk controls, disaster recovery and business continuity testing, working with specialist teams where required.
Working collaboratively with IT colleagues, stakeholders and third-party suppliers to deliver reliable, secure and customer-focused IT services.

At least two years’ experience in IT support, service desk, desktop support or identity and access management.

Strong troubleshooting skills across Windows, Microsoft Office, hardware, software and end-user devices.
Experience supporting identity and access management processes, including Active Directory, Microsoft Entra ID, access provisioning, access reviews and audit activity.
Good understanding of ITSM processes, including incident, request, change, problem, knowledge and continual service improvement practices.
Familiarity with endpoint management, service management tools, Microsoft 365 administration, mobile device management, telephony and network printing solutions, with the ability to work with specialist technical teams where escalation is required.

A well-organised, customer-focused approach with excellent communication skills across telephone, face-to-face, Microsoft Teams and written channels, with the ability to prioritise under pressure.

This is primarily an on-site role, with some flexibility to work remotely in line with the team rota and business needs.

Training or awareness in ITIL V3/4, customer service, service desk support, Microsoft 365 or basic identity and access management would be advantageous.

Why join us?

You’ll join a collaborative IT team where your technical expertise, initiative and commitment to service excellence will make a real impact. If you enjoy taking ownership, learning new technologies and helping people get the best from IT, we’d love to hear from you.

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL

Apply Now

Refine Your Search

it service desk jobs in steyning, wsx

IT Service and Support Analyst

Technology Service Delivery - IT Engineer

First Response Engineer - Service Desk - MSP

Deputy Director of Cyber and IT Operations

Desktop Engineer -Gatwick Airport

Service Desk Specialist

Senior Service Desk Engineer

Junior Support Analyst

Tower Lead - Desk Side Services, AMT Asset Management Software

End User Support Technician

IT Operations Engineer - Fixed Term Contract

Technical and Master Data Executive

Senior Software Engineer, Core Experiences - Brighton, United Kingdom

Senior Director of Service Delivery

Front Office Support Manager

Access Manager

Head of Technology

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