Customer Experience Team Member (Fixed Term, Seasonal)
You’ll report to the Customer Experience Manager. You will also work closely with the Deputy Customer Experience Managers, Assistant Customer Experience Manager and the Duty Manager on shift. You’ll work as part of a team of Customer Experience Team Members. You will work on Bars, Kiosks, inside the auditorium and alongside Security staff at the door of the venue.
This is a varied role which involves working in all areas of the front of house operation. Evening and weekend working is essential to this role.
Key responsibilities
Maintain up to date knowledge of the venue, current and upcoming shows, products, and other information relevant to customers and to recommend additional products and services as appropriate.
Proactively suggest and sell products including food and beverages at the bar or through other points of sale, merchandise, programmes or packages, ensuring an engaging sales approach to customers that engages further purchase.
Your skills, qualities, and experience.
If you have many of these qualities, we encourage you to apply. We welcome transferable skills from other industries or backgrounds. All relevant training will be provided.
A great team member will:
Other desirable skills and qualities include:
Please note that interviews will be held on Tuesday 15th of September,2026. This will be a group style interview. If successful, you must be available to attend an induction on Monday 5th October 2026.
This role is predominantly evenings and weekends and only those with availability during evenings and weekends will be considered. We will be offering a minimum of 5 shifts per week over the Christmas period, so candidates with this availability are preferred. Candidates should have good availability in the Christmas period between the 19th of December and 3rd of January.
This role will be fixed term from October 5th 2026 until January 13th 2027, with potential to stay on after.
About Us - Our values
ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.
- THRIVE doing what we love (with passion and dynamism)
- CONNECT through every act (with collaboration and kindness)
- DARE to do different (with curiosity and courage)
- PERFORM at our best (with customer focus and ownership)
Our Corporate Social Responsibility pillars
Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:
- Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
- Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
- Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.
Our culture
You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.
We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.
Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone
Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.
We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please email [email protected] for a confidential discussion.
06-09-2026 at 23:59
