Application support technician Work, Jobs in Stockport, Gtm (with Salaries)

Application Support Technician
Magentus —Manchester
- £29,000 a year
- Hybrid work
- SQL
- Linux
- Annual leave
- Employee assistance programme
Workshop Technician
Opcare Ltd —Manchester
- Full-time
- Laboratory experience
- English
- Assembly
- Referral programme
Quick apply
6d
IT Technician
PIXEL SPHERE LTD —Stockport
- £35,420.00 - £46,727.49 a year
- Full-time
- Windows
- Analysis skills
- Linux
- Sick pay
Quick apply
5d
Research Technician
The University of Manchester —Manchester
- £29,588 - £32,080 a year
- Hybrid work
- Research
- University
- Annual leave
- Employee discount
10d
Aseptic Compounding Technician
Fresenius Kabi Limited —Runcorn
- Full-time
- Free parking
- Employee assistance programme
Operations Technician
BBC —Salford
- £25,100 - £33,900 a year
- Full-time
- Travel
- Communication skills
- Time management
2d
Manufacturing Technician
Procter & Gamble —Manchester
- 12 hour shift
- Continuous improvement
- Free parking
- Annual leave
Stores Technician
Novanta —Stockport
- Full-time
- Organisational skills
- Warehouse experience
- Communication skills
IT Technician
The Barlow RC High School —Manchester
- £29,064 - £32,061 a year
- Full-time
- Communication skills
- School
- Free parking
- Health & wellbeing programme
Quick apply
2d
First Response Restoration Technician
Trinity Claims —Warrington
- From £25,500 a year
- Communication skills
- Annual leave
- Life insurance
Quick apply
Service desk technician
Amiculum —Manchester
- Hybrid work
- Continuous improvement
- Training & development
- Annual leave
- Flexible schedule
Sound Technician
Factory International —Manchester
- £30,596.36 a year
- Weekend availability
- Supervising experience
- Bachelor's degree
- Mentoring
AGL Technician
M Group —Manchester
- Night shift
- Schematics
- Travel
- Annual leave
- Employee assistance programme
Technical Lifecycle Manager
Equans —Manchester
- Full-time
- Engineering
- Budgeting
- Annual leave
- Employee assistance programme
Pharmacy Technician (ACPT)
Healthxchange —Manchester
- Full-time
- Inventory control
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Research Technician in Cancer Nanotherapeutics
The University of Manchester —Manchester
- £29,588 - £32,080 a year
- Full-time
- Hybrid work
- Research
- University
- Annual leave
2d
CAD Technician
Metis Consultants —Manchester
- Civil engineering
- Mentoring
- Training & development
Emissions Monitoring Technician
SOCOTEC UK & Ireland —Altrincham
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Quick apply
Quality & Compliance Technician
Coolfreeze UK Ltd. —Manchester
- £32,000 a year
- Overtime
- Analysis skills
- Continuous improvement
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quality Technician
Sherwin-Williams —Bolton
- Full-time
- Microsoft Word
- Computer literacy
- Continuous improvement

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application support technician jobs near stockport, gtm

Application Support Technician

Magentus -
Manchester

Apply Now

Job details

£29,000 a year

Benefits

Free flu jabs
Annual leave
Employee assistance programme
Private medical insurance
Paid volunteer time
Enhanced paternity leave
Sick pay

Qualifications

Jira
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
SQL querying
SQL
Service restoration
Customer support
Customer interaction
Linux
Application support
Remote diagnostics

Full job description

About Us

For over 30 years, Magentus has been at the forefront of transforming healthcare through technology across Australia and the UK. From pathology and radiology to oncology, and practice management, our solutions connect the healthcare ecosystem and unlock better patient outcomes at scale.

At Magentus, people are at the heart of everything we do. We work as one team, united by our purpose: to create a healthier society through smarter digital healthcare.

The Role

Our Support Team are the first point of contact for our customers. They monitor customer systems, respond and resolve customer tickets whether they be Service Failures, System Requests or Events whilst supporting the installation of new products and product fixes.

Please note that, in line with UK immigration regulations, we are unable to offer visa sponsorship for this role as we do not currently hold a sponsorship licence.

What You’ll Be Doing

On a day-to-day basis you will provide remote technical support for our customers who may be experiencing technical issues with our products.

Answering customer telephone calls
Adhering to processes and using our call management system (Jira) for all distinct customer communication.
Perform an initial diagnosis and wherever possible resolve the issue using documented resolution guidance from our knowledge repository.
Resolving the ticket early is important to maintain customer satisfaction, so early resolution is our primary goal. However, after following all avenues of investigation, should the ticket not reach resolution in the L2 phase it may be elevated to our 3rd line teams for deep investigation.
Raising incidents for reporting failures and errors found during monitoring and other support duties.
Owning and resolving customer issues (which may include escalation where necessary) including liaison with 3rd party clinical system providers.
Technical Account Management; meeting with customer to understand ticket priorities and to demonstrate progress on open tickets.
Reporting progress of incidents daily to the Service management team.
Providing L2 technical support, resolving more complicated incidents, connecting to internal data centres, hosted environments and using desktop connectivity software.
Participation in out-of-hours rota.

What experience do I need

This is primarily an application support role however you should understand technical IT applications, file structures and permissions and have previous IT helpdesk experience including working to strict service level agreements.
Knowledge of ITIL service management protocols
Customer focused
Ability to troubleshoot technical issues using only remote connection facilities or over the telephone

Knowledge and experience of the following is advantageous

SQL Querying
Dragon Voice Recognition
Augnito Voice Recognition
Linux Operating System

Why Join Magentus?

Compensation package:

£29,000 per annum
Annual renumeration review and performance bonus programme

Hybrid Working

Three days a week in our Manchester City Centre (Spring Gardens) office, and two days from home.

Our Leave Benefits

25 days annual leave (plus bank holidays), increasing with service
Holiday purchase scheme
Your birthday off
Option to swap a public holiday for a religious holiday of your choice
Pawrental Leave to welcome new pets
Up to two paid volunteering days per year
Enhanced Maternity, Paternity & Adoption Leave

Protection and Wellbeing:

Income Protection & 4x Death in Service
Private healthcare with BUPA (discounted family cover available)
Mental health & wellbeing support via Employee Assistance Programme
Free flu jabs + paid time off to give blood
Enhanced sick pay

Our Commitment to Inclusion

Magentus Software Limited is an equal opportunities employer. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.

We do not discriminate based on race, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage applications from all qualified individuals and believe in fostering a workplace where everyone has the opportunity to thrive and succeed.

We are also a proud member of the Disability Confident Employer Scheme, demonstrating our commitment to supporting disabled individuals in the workplace.

If you require any support or adjustments to interact with us, please let us know.

Apply Now

Refine Your Search

application support technician jobs in stockport, gtm

Application Support Technician

Workshop Technician

IT Technician

Research Technician

Aseptic Compounding Technician

Operations Technician

Manufacturing Technician

Stores Technician

IT Technician

First Response Restoration Technician

Service desk technician

Sound Technician

AGL Technician

Technical Lifecycle Manager

Pharmacy Technician (ACPT)

Research Technician in Cancer Nanotherapeutics

CAD Technician

Emissions Monitoring Technician

Quality & Compliance Technician

Quality Technician

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