Front of house team leader Work, Jobs in Stoke On Trent, Eng (with Salaries)

ZONAL OPERATIONS FRONT LINE LEAD
Merlin Entertainments —Stoke-on-Trent
- £13.70 an hour
- Weekend availability
- Hospitality
- Resort
- Employee discount
10d
Team Leader
BEAR —Stone
- £13.00 - £13.50 an hour
- Part-time
- In-person
- Leadership
- Restaurant experience
- Annual leave
- Employee discount
Quick apply
2d
Bar & Events Team Leader
The Oak Tree of Peover —Knutsford
- From £12.80 an hour
- Part-time
- Serving
- Hospitality
- Bar
- Free parking
- Annual leave
Quick apply
Front of House Team Leader
Aviator —Stockport
- £12.41 - £12.90 an hour
- Part-time
- Leadership
- Communication skills
- Employee discount
Quick apply
8d
Restaurant Team Leader
Beefeater —Cannock
- Up to £14.51 an hour
- Part-time
- Leadership
- Restaurant
- Employee discount
Quick apply
Restaurant & Bar Team Leader
Aramark —Stoke-on-Trent
- £13.40 an hour
- Day shift
- Bar
- Supervising experience
- Leadership
- Free parking
- Employee assistance programme
Restaurant - Team Leader
Beefeater —Telford
- £14.51 an hour
- Full-time
- Leadership
- Restaurant
- Employee discount
Quick apply
Food & Beverage Team Leader
National Trust —Ashbourne
- £13.25 an hour
- Weekend availability
- Café
- Free parking
- Employee assistance programme
6d
Cafe - Shift Lead
The Hollies Farm Shop —Little Budworth
- £12.71 - £13.20 an hour
- Weekend availability
- Hospitality
- Customer service
- Computer skills
- Employee discount
Quick apply

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front of house team leader jobs near stoke on trent, eng

ZONAL OPERATIONS FRONT LINE LEAD

Merlin Entertainments -
Stoke-on-Trent

Apply Now

Job details

Seasonal
£13.70 an hour
10 days ago

Benefits

Company pension
Employee discount

Qualifications

Hospitality

Full job description

What you'll bring to the team

Zonal Frontline Lead

Location: Alton Towers Resort

Reports to: Zonal Manager

Contract: Seasonal, Availability to work on a flexible rota covering 5 days out of 7, including weekend shifts will be required.

About the Role

We’re looking for a hands-on, energetic Zonal Frontline Lead to supervise and support a team of frontline, guest-facing colleagues at Alton Towers Resort. You’ll ensure operational excellence, safety, and outstanding guest experiences across rides, retail outlets, car parks, turnstiles, and accommodations. Acting as the first point of escalation for operational or guest-related issues, you’ll work closely with the Zonal Manager to maintain high standards and deliver a seamless guest journey.

Key Responsibilities

Lead, coach, and support frontline colleagues to deliver exceptional guest service and operational standards.
Conduct training sessions and performance reviews to develop team members.
Monitor cleanliness, presentation, and safety across rides, shops, and other areas.
Manage daily operations, including ride management, retail, car parks, turnstiles, and guest services.
Handle guest escalations, refunds, and operational disruptions efficiently.
Complete key holder duties, including opening and closing units and performing checklists.
Perform Zonal Duty Manager responsibilities when required.
Support operational spot checks to ensure service, efficiency, and safety standards.

Unit-Specific Responsibilities

Park Operations / Rides: Operate rides alongside the team, provide real-time coaching, and ensure safety protocols are followed.
Retail: Assist on the shop floor, coach staff, maintain a clean and organized environment, and resolve customer concerns.
Car Parks / Turnstiles: Support safe and efficient guest arrivals and departures.
Accommodation: Assist with check-in/out, maintain cleanliness standards, and guide colleagues to deliver high service levels.
Guest Excellence & Brand Partners: Ensure top-tier guest service, monitor satisfaction, and uphold operational standards in partnership with brand partners.

Merlin - It's where we playMerlin Entertainments

Merlin Entertainments2.18K subscribers

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Qualifications & Experience

Availability to work on a flexible rota covering 5 days out of 7, including weekend shifts
Experience in a customer-facing role, ideally in a theme park, hospitality, or retail environment.
Proven experience managing and leading colleagues to deliver results in a fast-paced environment
Strong teamwork, reliability, and a positive attitude.
Hands-on approach with the ability to lead by example.
Adaptable and flexible with priorities, including alternative shifts or ad hoc responsibilities.

Benefits

Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
28 days holiday (including bank holidays)
Private pension scheme
40% discount online off LEGO
25% discount in our on-site retail shops and restaurants
Ongoing training and development opportunities
Plus, many more…

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

Pay Range

Compensation between GBP £13.70/Hr.-GBP £13.70/Hr.

Apply Now

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front of house team leader jobs in stoke on trent, eng

ZONAL OPERATIONS FRONT LINE LEAD

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