Patient services lead Work, Jobs in Stoke On Trent, Sts (with Salaries)

Client Services Team Leader
ISS Facility Services —Stoke-on-Trent
- Customer service
- Supervising experience
- Leadership
Quick apply
Pharmacy Technician - Discharge to Assess Pathways/Community Services
Midlands Partnership University NHS Foundation Trust —Stoke-on-Trent
- £32,073 - £39,043 a year
- Full-time
- IT
Service Administrator
ISS Facility Services —Stoke-on-Trent
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Out of Hours Team Leader
ISS Facility Services —Stoke-on-Trent
- Night shift
- Customer service
- Supervising experience
Quick apply
Illicit Economy Prevention Practitioner - HMP Dovegate
Remedi - Restorative Services —Uttoxeter
- From £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
AAA Screening Technician
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £25,760 - £27,476 a year
- Full-time
- Anatomy knowledge
- Analysis skills
- Travel
9d
Team Leader – OOH Sandwell Services
Partnering Health —Stafford
- Part-time
- Management
- Customer service
- Leadership
- Annual leave
- Employee assistance programme
Team Lead - CAMHS Cannock and Seisdon
Midlands Partnership University NHS Foundation Trust —Cannock
- £49,387 - £56,515 a year
- Full-time
- Leadership
- Free parking
- Annual leave
11d
Partnership Manager
Converge Technology Solutions —Stafford
- £55,000 - £60,000 a year
- Full-time
- Sales
- Computer networking
- IT
11d
Urgent Care Co-ordinator – Staffordshire House
Partnering Health —Stoke-on-Trent
- £12.71 - £14.03 an hour
- Weekend availability
Team Leader
CareTech Group —Newcastle-under-Lyme
- £13.79 an hour
- Weekend availability
- Cooking
- IT
- Communication skills
- Employee assistance programme
- Referral programme
12d
Team Leader – OOH Placemaker Services
ISS Facility Services —Stoke-on-Trent
- Weekend availability
- Administrative experience
Quick apply
HomeFirst Shift Lead
Midlands Partnership University NHS Foundation Trust —Stafford
- £32,073 - £39,043 a year
- Weekend availability
- Travel
- Communication skills
11d
Domestic Supervisor
Sodexo —Stoke-on-Trent
- £14.64 an hour
- Full-time
- Management
- Hospital
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Deputy Registered Manager
Elysium Healthcare —Newcastle-under-Lyme
- £32,000 a year
- Full-time
- Management
- Project management
- Communication skills
- Free parking
- Annual leave
Quick apply
Probation Service Officer - HMP Styal
HM Prison & Probation Service —Wilmslow
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
13d
Deputy Manager
CareTech Group —Newcastle-under-Lyme
- £14.79 an hour
- Full-time
- Cooking
- IT
- Leadership
- Employee assistance programme
- Referral programme
Health Care Assistant/Support Worker - England - Our Future Health Programme
Xyla Services —Stoke-on-Trent
- £19 - £28 an hour
- Weekend availability
- BLS Certification
- Travel
- Communication skills
Quick apply
6d
SOC Operator
ISS Facility Services —Stoke-on-Trent
- Night shift
- Customer service
- Communication skills
Quick apply
2d
Advanced Clinical Practitioner
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £55,690 - £62,682 a year
- Full-time
- Master's degree
- IT
- Computer skills
5d

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patient services lead jobs near stoke on trent, sts

Client Services Team Leader

ISS Facility Services -
Stoke-on-Trent

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Job details

Fixed term contract

Qualifications

Maximo
Customer service
Facilities management
Supervising experience
Leadership
Communication skills
Help desk

Full job description

Contract: Key Account Network

Location: Stoke, ST1 5PZ

Hours of work: 40

Contract Type: Fixed Term Contract (12 months)

We are seeking a Client Services Team Leader to manage and develop a high-performing team of up to 15 Service Coordinators and Helpdesk staff within a fast-paced Facilities Management environment.

This role focuses on leading through change, maintaining service excellence, and driving continuous improvement across service delivery.

Job Description

We are looking for a resilient and organised leader with strong FM operational knowledge and CAFM expertise, who can translate operational priorities into effective service outcomes while building strong stakeholder relationships and delivering against KPIs and SLAs.

Key Responsibilities

Lead, manage and develop a team of up to 15 within Helpdesk and Service Coordination functions.
Drive team performance, ensuring delivery against KPIs, SLAs and service standards.
Oversee workload management and adjust team rostering based on demand fluctuations.
Utilise CAFM systems (IBM Tririga, IBM Maximo) to manage operations, reporting and performance improvements.
Produce and present performance reports, service metrics and operational insights.
Ensure effective work order management and service coordination processes.
Support change management initiatives, ensuring team engagement and service continuity.
Build and maintain strong relationships with internal and external stakeholders.

Professional and Personal Competencies/Qualifications

Proven experience delivering high-quality customer service in a target-driven or high-pressure environment.
Strong Facilities Management experience, including both Soft FM and Hard FM services.
Leadership experience within a Helpdesk, Service Desk or Operations Support Centre.
Proficiency with CAFM/CRM systems (Tririga, Maximo or equivalent such as 360 systems).
Strong understanding of Health & Safety and commitment to safe working practices.
Experience supervising teams, allocating tasks and optimising performance.
Ability to analyse data and take a data-driven approach to service improvement.
Excellent communication skills with the ability to influence and manage expectations.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

To find out more about what we do go here - https://www.uk.issworld.com/

Work Location: In person

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Refine Your Search

patient services lead jobs in stoke on trent, sts

Client Services Team Leader

Pharmacy Technician - Discharge to Assess Pathways/Community Services

Service Administrator

Out of Hours Team Leader

Illicit Economy Prevention Practitioner - HMP Dovegate

AAA Screening Technician

Team Leader – OOH Sandwell Services

Team Lead - CAMHS Cannock and Seisdon

Partnership Manager

Urgent Care Co-ordinator – Staffordshire House

Team Leader

Team Leader – OOH Placemaker Services

HomeFirst Shift Lead

Domestic Supervisor

Deputy Registered Manager

Probation Service Officer - HMP Styal

Deputy Manager

Health Care Assistant/Support Worker - England - Our Future Health Programme

SOC Operator

Advanced Clinical Practitioner

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