IT Technician
Location: Hybrid (Regular attendance required at our Stonehouse, Gloucestershire office)
Salary: Competitive package including excellent benefits
About the Role
We're looking for a motivated and customer-focused IT Technician to join our busy support team. As the first point of contact for our internal users, you'll play a vital role in keeping our technology running smoothly whilst delivering excellent customer service.
This is a varied role where you'll manage our IT helpdesk, troubleshoot technical issues, and work with our SharePoint environment and company website. You'll have the opportunity to develop your skills across multiple platforms whilst working in a supportive team environment.
Key Responsibilities
- Provide first-line IT support via Microsoft Teams chat and email to users experiencing technical issues
- Troubleshoot hardware and software issues, offering effective solutions to resolve them
- Log and manage tickets using our IT service management tool
- Connect remotely to resolve technical issues for end users
- Manage our SharePoint environment with respect to security, compliance and threat detection
- Manage and update the AWL website, ensuring security and managing users
- Create and adjust SharePoint Flow and Power Automate workflows based on user requirements
- Escalate more complex issues to the 2nd Line Support team when necessary
- Document resolutions and create knowledge articles to ISO27001 standards
- Maintain a proactive approach in resolving recurring technical issues
- Ensure all service-level agreements (SLAs) are met within designated timeframes
- Follow ISO27001 processes and procedures, maintaining accurate documentation
The Ideal Candidate
Essential:
- Previous experience in IT support or a customer service role
- Strong problem-solving skills and attention to detail
- Good knowledge of Windows desktop and server operating systems
- Familiarity with Active Directory, Office 365, and common IT applications
- Excellent communication skills, both verbal and written
- A customer-centric attitude with the ability to remain calm under pressure
- Ability to work well in a team environment and collaborate with colleagues
Highly Desirable:
- Experience of SharePoint and Power Automate
- Strong knowledge of WordPress and web management
- Familiarity with PowerShell
- IT-related certification (e.g., CompTIA A+, ITIL Foundation)
- Relevant IT degree or equivalent experience
Security Clearance: Successful applicants will be required to hold or obtain SC level security clearance prior to appointment.
About Us
At Allan Webb, we're more than just a leading engineering consultancy we are a team of over 300 specialists dedicated to making a real difference. With over 60 years of experience, we provide asset optimisation services to defence, government, energy, pharmaceuticals, and aerospace sectors, both in the UK and internationally. Our work aims to deliver a safe and sustainable world by turning complex asset management challenges into streamlined, cost-effective solutions.
We believe in the power of people. That's why we champion agile working, giving you the flexibility to choose your hours and how you work. We foster an inclusive culture where different perspectives spark innovation and excellence. As signatories of the Armed Forces Covenant, we support service personnel, veterans, and their families, and we remain closely connected to our local communities.
What We Offer
- Competitive salary package
- Agile working arrangements
- Comprehensive benefits package
- Regular personal development reviews
- Structured career development pathway
- Investment in professional qualifications and training
- Mentoring and coaching programmes
- Opportunity to work on high-profile projects
- Inclusive and supportive work environment
- Active EDI networks and initiatives
Allan Webb is an equal opportunities employer, proudly supporting the Armed Forces Covenant, and welcomes applications from all suitably qualified individuals, including service leavers, veterans, reservists, and military spouses/partners.
