End user support Work, Jobs in Storrington, Wsx (with Salaries)

End User Support Technician
Thales —Crawley
- Weekend availability
- Windows
- Annual leave
- Employee discount
IT Support Technician (Level 1)
Ardingly College —Haywards Heath
- £27,976 a year
- Full-time
- Customer service
- Organisational skills
- IT
IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
9d
Technology Support Analyst
Stevens & Bolton —Guildford
- Weekend availability
- Remote
- Customer service
- Windows
- Organisational skills
IT Support - Trainee
ramsac —Guildford
- £26,000 - £27,000 a year
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Quick apply
Administrator (Support & Operations)
HCLTech —Adur District
- Rotating shift
- Software troubleshooting
- Customer service
- Computer networking
2d
Field Support Analyst
Unitemps Surrey —Guildford
- £17.13 an hour
- Temporary
- Windows
- IT
- Linux
- Annual leave
Quick apply
Business Analyst
Adur & Worthing Councils —Worthing
- £42,839 - £46,142 a year
- Full-time
- Employee assistance programme
9d
Housekeeping - Team Member
Premier Inn —Worthing
- Up to £13.06 an hour
- Part-time
- No experience needed
- Hotel
- Employee discount
Quick apply
3d
Homelessness Intervention & Prevention Officer - Duty to Refer
Adur & Worthing Councils —Worthing
- £37,280 - £41,771 a year
- Full-time
- Employee assistance programme
2d
Data Analyst (SQL & Python)
Legal & General Investment Management —Hove
- Data analysis skills
- SQL
- Python
- Employee discount
IT Network Support
Barfoots of Botley —Chichester
- ERP systems
- Continuous improvement
- Scripting
- Free parking
- Employee assistance programme
Quick apply
Customer Operations Analyst
Civil Aviation Authority —Gatwick Airport
- Up to £54,790 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Gym membership
12d
Customer Engagement Executive
Unum Group —Dorking
- £30,000 - £35,000 a year
- Full-time
- Marketing
- In-person
- Business
Data Analyst (SQL & Python)
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Python
- Employee discount
Quick apply
Assessor Trainer in Early Years [Ref: WC2012]
Chichester College Group —Worthing
- £26,431 - £26,972 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Senior Business Analyst (SaaS)
TDS Ultra Ltd —Brighton
- Full-time
- Bachelor's degree
- Agile
- In-person
Quick apply
Deputy Director of Cyber and IT Operations
University Hospitals Sussex NHS Foundation Trust —Worthing
- £112,782 - £129,783 a year
- Full-time
3d
Digital Transformation & Data Officer - Coastal Team
HAVANT BOROUGH COUNCIL —Havant
- £52,413 - £56,755 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Free parking
Head of IT Operations
Brighton & Hove City Council —Hove
- £70,591 - £75,505 a year
- Full-time
- Presentation skills
- AI
11d

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End User Support Technician

Thales -
Crawley

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Desktop support
SCCM
iOS
Windows
DHCP
IT support
DNS
VMWare
Active Directory

Full job description

Location: Crawley, United Kingdom

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

Thales technology makes it possible for two thirds of planes to take off and land safely. Thales also protects 80% of the world’s payment card transactions and is Europe’s number one supplier of defence electronics. Beyond that our people have made London’s Jubilee and Northern Lines 20% more efficient and have delivered more than 300 air defence radars in 26 countries. We’re a leading name in our markets and a diverse, constantly evolving organisation.

We are currently looking to recruit an End User Support Technician to join our office in Crawley. The role will assist the support of the IT infrastructure covering around 2500 users in a multi- network environment providing desktop support services.

Key Responsibilities and Tasks:

Provide desktop support (2nd/3rd Line) to user calls, fed via the UK Service Desk / Activity Controllers to EUS staff. (Includes the resolution of incidents up to Priority One level and handling Service Requests from basic Laptop/desktop builds to entire user IT relocation projects).
Build / rebuild and deployment of desktop / laptop machines in line with “Desktop-on-Demand” procedures and build standards using automated tools (SCCM) and manual processes as necessary.
Ensure appropriate support is provided within contractual support hours (the minimum hours per week will be 37 – (8hrs Mon to Thu and 5hrs Fri). However, a flexible attitude to work hours is expected and may require evening and weekend work on occasion. The candidate should be available for on-call if required.
Incident support and troubleshooting of any reported issues raised by a UK based service desk on behalf of users.
Support and deployment of Smartphone’s - iPhone and Android.
Support and cover a kiosk-based support solution to troubleshoot IT requests at a drop-in centre based in Templecombe giving the customer flexibility for the support provided.

Qualifications, Experience and Skills:

Experience working in an IT support environment working directly with users in face-to-face situations. Ability to diagnose faults and think on their feet to find a solution.
Experience with desktop/laptop environments covering Windows 11, Windows 10, Office applications. Skills with engineering and bespoke desktop applications desirable.
Ability to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses.
Teamwork focus, able to work with teams located at other remote sites as required.
Ability to prioritise and action calls in busy user environment and to take on work delegated by central Service Desk
Ability to identify and suggest where team and processes could develop and enhance levels of service to users and IS internally
A highly flexible attitude is required where the ability to take on tasks and travel to other sites in the region at short notice is needed.
Knowledge of the following: Desktop Support experience (Windows 11 / Windows 10), Fault-Finding and Troubleshooting skills, User Administration, Cisco AnyConnect support, SCCM, Bitlocker, VMware Horizon, Active Directory, Software Installation, Laptop / Desktop / Virtual desktop builds

Desirable:

Automation tools (such as SCCM)
Network patching and Cable Tracing
Hardware Installation/Troubleshooting
iOS / Android / Phone Support
Good knowledge of – IP, WINS, DHCP, DNS, Group Policy etc.

Security Clearance Statement

This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance.

To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.

For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - United Kingdom Security Vetting - GOV.UK (www.gov.uk)

#LI-MC2

At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.

We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.

If this role isn’t quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.

Join Thales in the UK – Innovate with us and shape the future!

Apply Now

Refine Your Search

end user support jobs in storrington, wsx

End User Support Technician

IT Support Technician (Level 1)

IT Service and Support Analyst

Technology Support Analyst

IT Support - Trainee

Administrator (Support & Operations)

Field Support Analyst

Business Analyst

Housekeeping - Team Member

Homelessness Intervention & Prevention Officer - Duty to Refer

Data Analyst (SQL & Python)

IT Network Support

Customer Operations Analyst

Customer Engagement Executive

Data Analyst (SQL & Python)

Assessor Trainer in Early Years [Ref: WC2012]

Senior Business Analyst (SaaS)

Deputy Director of Cyber and IT Operations

Digital Transformation & Data Officer - Coastal Team

Head of IT Operations

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