Front desk manager Work, Jobs in Storrington, Wsx (with Salaries)

Head Receptionist
Alfa Holiday Group —Bognor Regis
- £14.96 an hour
- Weekend availability
- Hospitality
- Customer service
- Computer literacy
- Employee assistance programme
- Employee discount
Quick apply
4d
Guest Service Manager
Courtyard by Marriott London Gatwick —Horley
- £13.47 an hour
- Weekend availability
- Hotel
- Guest services
- Leadership
- Employee discount
Quick apply
1d

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Head Receptionist

Alfa Holiday Group
Bognor Regis

Quick apply

Job details

Full-time
£14.96 an hour
4 days ago

Benefits

Company pension
Employee assistance programme
Employee discount
Sick pay

Qualifications

Hospitality
Customer service
Computer literacy
Communication skills

Full job description

Alfa Holiday Group has an opportunity for a Head Receptionist to join the team at Royal Norfolk Hotel, Bognor Regis.

Head Receptionist Working Hours:

As a Head Receptionist you will work circa 39 hours per week, including weekends with an hourly rate of £14.96, regardless of age!

Being a Head Receptionist:

As a Head Receptionist you will oversee a busy reception being the central hub of the hotel operation where first impressions are everything. You will be responsible for setting the tone for the hotel, delivering a first-class customer experience, where the word no does not exist. You will lead a small team being responsible for checking guest in and out, general enquires and varied administrative tasks, from allocating rooming lists to processing invoices. This is a diverse role which includes professionally handling reception enquiries and being empathetic to our guests.

Benefits of being an employee owner:

Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 FTE in 2024)
Funding for any relevant training courses to aid your development
Job Security – our employee-owned status provides better job security, as we can't be sold to another company
Support and continuous development opportunities
Competitive occupational sick pay scheme
Fantastic discounts on our holidays and hotel stays
Employee assistance programme - Health Assured
Length of service rewards
Free employee meals whilst on duty
Build your pension – we have a pension scheme in place that the Company contributes towards
Reward and engagement programs

Our ideal candidate:

Essential Skills:

Experience in a similar role
Strong communication skills, able to lead and motivate a team
Excellent customer service skills with a friendly demeanour
Being extremely well organised and computer literate
To be flexible and keep calm under pressure even in challenging situations
Empathy towards individual needs and being a problem solver

Desirable Skills:

Experience in a similar role would be desirable
Knowledge of the travel, tourism and hospitality industry
Passion for the industry

The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests.

Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers.

You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.

If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Head Receptionist role click ‘apply’ today. We’d love to hear from you!

Quick apply

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