It apprentice Work, Jobs in Stotfold, Hrt (with Salaries)

IT Helpdesk Apprentice
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- £15,600 a year
- Full-time
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IT Helpdesk Apprentice

JBC Skills Training Ltd -
Cranfield

Quick apply

Job details

Full-time | Apprenticeship
£15,600 a year

Qualifications

Driving Licence
Customer service
GCSE
Technical support
IT support
IT
Communication skills

Full job description

Overview
Our client is seeking a motivated IT Helpdesk Apprentice. This role offers an excellent opportunity for individuals interested in developing a career, providing hands-on experience across a broad range of IT support functions. The successful candidate will be involved in assisting with technical issues via telephone and remotely, supporting end-users, and gaining valuable skills in system management within a professional environment.

Annual wage

£15600 a year

Training course

Digital Support Technician Level 3

Hours

37.5 hours a week (30 min unpaid lunch break)

Monday to Friday, between 7am-6pm (Shift patterns will be applied within those hours)

Duration

16 Months

Duties

Triaging of tickets
Resolving first line tickets
Remote sessions with clients
Answering calls from clients
Proactive Maintenance tasks
Updating helpdesk platforms
Updating of documentation and password management tools
Creating and updating knowledge base docs
Liaising with stakeholders across the business

What we are looking for:

Interest in IT (desirable)
Ability to pass Enhanced DBS check (essential)
Driver (desirable depending on location)
Personable (Essential)
Customer Service Experience (desirable)
Good communication skills
Good telephone manner

College or training organisation

JBC SKILLS TRAINING LIMITED

Your training course

The classroom training for the Digital Support Technician comprises of 3 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.

The modules taught are:

· Core Support & Security

· Digital Support & Communication

· Technical Support & Training

Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.

More training information

We are a government approved apprenticeship training provider. We provide apprenticeships for a wide range of employers, large and small.
Some of your working hours will be spent training or studying with your appointed JBC Trainer/Mentor or your employer. Learning the skills you need to be successful in the role and complete the apprenticeship.

You will have a progress review with your trainer and line manager every three months, along with regular support sessions to help you develop your portfolio.

Requirements

Essential qualifications

GCSE English (Grade Grade 6 or above) essential
GCSE Maths (Grade Grade 5 or above) essential

About this company

Our clients mission is quite simple – to provide Outstanding ICT Support for Schools. Our clients IT Support Service provides a local, familiar, on-site presence together with an integrated remote management solution, delivering a high-quality, responsive and personalised ICT service.

After this apprenticeship

The employer is looking to offer full time employment upon successful completion of the Apprenticeship. Our client believes in developing their talent internally and have a clear and personalised progression route for each of their employees which is reviewed annually
The majority of their management team started out as apprentices, and they have a history of training and developing well-rounded staff members from apprenticeship level.

Pay: £15,600.00 per year

Ability to commute/relocate:

Cranfield MK43 0BT: reliably commute or plan to relocate before starting work (required)

Application question(s):

When did your interest in pursuing an apprenticeship in IT first begin and how?
Would you describe yourself a confident communicator and can you give an example of when you have displayed exceptional communication skills?

Education:

GCSE or equivalent (required)

Licence/Certification:

driving license (required)

Location:

Cranfield MK43 0BT (preferred)

Work Location: In person

Quick apply

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it apprentice jobs in stotfold, hrt

IT Helpdesk Apprentice

IT Apprentice

1st Line IT Engineer

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Deputy Head of IT

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